[Resolved] LG Electronics — Complaint not attended by LG service centers | |
I lodged a complaint about our LG Washing machine on 15th February’09 using LG helpline +[protected]. The complaint number is S9C21604861. We got a message from LG helpline that a technician will call us within 24hours. However, even after 3 days we did not receive any response from LG. Our repeated calls to your helpline were met with a standard response from your executives that “A technical will attend to your call as soon as possible”. Any attempts to ask for a specific time by which the call would be attended would be totally futile. one person, who identified himself as My Syed (Senior Executive), assured that a call from a technician within O1 hour but again no response. Till the time of writing this, I am still waiting for a call from LG technician. This has not been the first instance when complaints have been attended much beyond the promised time lines. I would like to bring to your notice that LG Hyderabad helpline is NOT doing justice to the brand value that LG carried. This has totally led me to lose faith in LG and their after sales service. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
7 Comments | |
Comments
i asked the lg service center (Lawyers colony) AGRA for an adapter for my lg lcd tft monitor of my computer.they don't took any action & don't gave any satisfactory answer to me .i asked them to note my demand but thy don't do any thing.
Waiting for your satisfactory action.
thank you
BHUPENDRA SINGH
[protected]
Waiting for your satisfactory action.
thank you
BHUPENDRA SINGH
[protected]
LG desktop PC. — not working properly
I buy desktop PC two year ago, As i am leving abrod there is no more use of Desktop. But inthis two year period i hardly used for few monts, when i am using desktopm many problem accuring,Since in this period three times motherbod failed and commputer not working properly.
I dont know LG will sole problem permannantly or not, I would like to replaced the my PC. because i can't aford more expence due frquently fault happening in PC.
I have noticed that me ref inner side body crack, I have lodged a complaint through customer care.call no.C10B1027048 and C10B0901031.in that time my ref is under wrranty.
Your eng.came to my house, ask for invoice copy we provide invoice and he said it will replace intire unit with in 15 days
After wards, in spite of several phone calls to your customer care, no one came to attend the problem.
Ashok Tripathi
117/11 rajeev puram
Kanpur
[protected]
Your eng.came to my house, ask for invoice copy we provide invoice and he said it will replace intire unit with in 15 days
After wards, in spite of several phone calls to your customer care, no one came to attend the problem.
Ashok Tripathi
117/11 rajeev puram
Kanpur
[protected]
lg tft adapter — for repair
TFT Serial no1:- 008lpmp139411
2:- 008lpsy135842
already complain date no 09.02.2011
RNA[protected] DATE 09.02.2011
RNA[protected] DATE 09.02.2011
RNA[protected]
I have asked the Lg service centre for general maintenance of ac and one week has passed but no use, earlier I had the same problem with washing machine servicing 4 times, finally i decided to change my washing machine. Despite promising to attend within 24 hrs of complaint by them everytime and at the promises made by the dealers, i find that the time is increasing even more. My complaint no is RNA[protected].
Sir, I, S.C. Singh, have lodged a complaint of LCD TV on 21.07.2011 with docket no. RNA[protected]. The technician came after 24 hours and advised to send the TV at service centre, CHB Jodhpur. LCD TV is lying at service centre since 22.07.2011 at 1100Hrs. I had persued for rectification vigourously on daily basis overphone, in person by going to service centre 6-7 times but all efforts in vein. I could not recieve a single call from any person from LG or service centre but assurance were always given on calling that we will intimate you regarding status very shortly.
Ultimately, I had approached to Sri Pradeep Jhalani, the Area Service Manager with very positive response over his cell no. [protected] on dated:05.08.2011. He assured that I will recieve acall from him or service centre within few hours but no output or even no response. Between 05.08.2011 till date I had requested him on daily basis and get a baseless assurance for rectification of my faults within today or tomorrow but ultimately I could not get any positive response or outcome except we will see shortly and confirm you over phone.
I could not understand; to whom I should approach for such critical & pathetic service performance of LG product at Jodhpur(Rajasthan).
S.C.singh, Jodhpur, Cell No.[protected], e-mail: [protected]@gmail.com
Ultimately, I had approached to Sri Pradeep Jhalani, the Area Service Manager with very positive response over his cell no. [protected] on dated:05.08.2011. He assured that I will recieve acall from him or service centre within few hours but no output or even no response. Between 05.08.2011 till date I had requested him on daily basis and get a baseless assurance for rectification of my faults within today or tomorrow but ultimately I could not get any positive response or outcome except we will see shortly and confirm you over phone.
I could not understand; to whom I should approach for such critical & pathetic service performance of LG product at Jodhpur(Rajasthan).
S.C.singh, Jodhpur, Cell No.[protected], e-mail: [protected]@gmail.com
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