[Resolved]  Reliance Communications — Bill demand and threats to sue for a service that's not provided

Reliance Broadband — DEMAND FOR PAYMENT OF SERVICES I NEVER RECEIVED

I had been using AIrtel Broadband for some time.One bad morning in influence ofd a good plan i swiched to Relaince broadband.....the sales executive got my filled form .
Then for many many phone calls we got a physical Cable connection which worked Just for a night.We tried to contact Customer executives then with saveral peoples as per instructed as this was their responsibility....within two days we decided to NEVER use Relaince services in life.Physical cables had been removed after that day.So we were no longer Reliance user in any way since then.We started taking Airtel Services as before and started living happily.
But they started sending us bills each month.......we talked to sales executive it will stop automatically.We did not bother for this all.After one email by me It stopped after 5-6 months.
Today i got a call from Reliance Advocate that tomorrow Police will visit my place or i should meet some madam at Mansarovar complex in bhopal.

What should i do???

Reliance Communications — Huge monthly bill

I have a Reliance Broadband connection. For the past 2 years, I have had an average monthly bill of around Rs. 4000/- (Rs. Four Thousand). Suddenly I find that my Broadband connection this month is suspended. The allegation is that I have downloaded more than 30 GB of stuff from the internet within a timespan of 15 days. And, upon enquiring with the Reliance Call Centre, almost everyday the duration of download has been around 15 hours on an average. Due to this, my bill has exceeded Rs. 28943/- (Rs. Twenty Eight Thousand nine hundred and forty three), and hence my Broad band account has been suspended.

The interesting thing is that my computer and Broadband is ON only for a maximum of about 4 hours everyday. When I communicated this fact to Reliance's email ([protected]@relianceada.com), their response (via Service Request ID[protected] was that "they have resolved the issue - all I have to do is to pay up Rs. 28943"!!!. No explanation is given as to how the download can proceed for a period of 15 hours everyday when my ON time itself is only about 3 hours usually (maximum is 4 hours).

I feel helpless with Reliance Communications....and hence this mail to the Consumer Compliants.

Reliance Communications — Complete information not provided

Hi,

Reliance has launched a new scheme where a customer will par Rs 599 and they get validity of 30 days for free calling to Reliance and non reliance network local or STD.

My RIL number is [protected]. I had got this scheme activated froma dealer at Magal Kunj, Borivali (West) by looking at the pamplet which the shopkeeper had got from RIL which said that there are unlimited calls free to any RIL or non RIL, local or STD number and it did not mention any conditions on the same. Now i was getting some charges deducted from my phone and hence i inquired with cutomer care on which they said that for non RIL STD numbers there is a cap of 30 mins / day calls whcih was not informed to me when i was getting this scheme....i need to get my money back for this cheating done by RIL. And this kind of non sense is very normal for RIL

Regards,

Shilpa

i think we should allow them to file court case and then prove them lacking and then must claim for all damages and harassment etc

i had the exact same problem.Reliance Communications is nothing but a corporate theive.

Broadband — Huge Bill and threat

i was a reliance broad band USER , in bangalore .was an on time payer of internet bill as well but for last few the way they and treating me and service and billing has become pathetic. My A/C Reliance account Number is-[protected] . i was an user of 1Mbps Unlimited combo plan with no static IP and no other charges.
an urgent location transfer was needed so called Customer Care (on 29th dec 2010) , They said they will take maximum for 4 days and RS 400 for transfer. so i applied for location transfer. I asked for location transfer on 29th dec 2010 , they did transfer it on 8th jan 2011, where it should take maximum of 4 days. For that too i had to call every day but nothing happened (Sir wait we will cal u back in 5 mnt.didn't call), finally i send a mail to chairman Office and got it transferred on 8-1-2011. again after one day it stopped working.you can check my history over there.they fixed that. after that again the same thing ,i got fedup and stopped using it(but i payed the bill before 12 th jan 2011, that i do for every month.).

New bill got generated on 19 jan 2011 with huge amount of 5845.00RS and automatically they suspended(Bcoz it exceeded my credit limit ) my connection(with out talking to me), i got the bill and applied for disconnection (after that also i did not receive any termination call from customer care.) now they are charging RS 6218.00(by bill) in this month before 12 march.i called customer care they said amount can not be waived off(its external transfer. DON KNOW WHY new connection RS 500.00 but transfer more than RS 4600.00), i talked to billing department(outsourced) they said."sir u pay 1666".but when i asked for the bill they said its already generated so can not give new bill now , i asked them , on what basis i will pay the amount.They said "next month bill it will be updated"(but no porper proof for that) . I can not pay any random amount when the bill is saying different. Again i am not interested to pay any late fees or interest on the amount that i have to pay, because its their fault, they should suffer for that why should i? please tell me for how many months it can go like this.any specific reason for my sufferings ?



1. Note the communication happened with Customer care.In the termination letter its written that 7 th feb 2011 is the last date.why should i pay after that day?

2. Note in the Reference[protected] letter its written that the amount can not be waived off, i need specific reason for this.why its waived off for now(unofficially from outsourced billing department) , with proper explanation .

3. i am ready to pay the whole amount(but there should a logic) where i should pay 19 th dec to 29 of Ded 2010 only.If pay the bill with in 2 months (from bill generated date)then only i will be able to reimburse the money or else i have to pay the amount from my won pocket, i am not interested to do that for others fault.

4. for two(jan , feb) months i have not received any call from reliance customer care, regarding my complains and other stuff.No care at all from reliance customer care.

5. But 3rd Feb 2012 somebody called me saying he is calling from Hazari Courts located in Delhi.
he asked me to pay 7646.59 and also told me if i dont pay with in 1 hour he is going to issue an arrest warrant
on my name.I said that i am not in bangalore let me come we will discuss on this but he said he is calling from Hazari Courts
and return check will be send to my address .Denying that he said arrest warrant will be issued in local police station at kolkata.
I got scared and pay the whole amount RS 7650.00.next day when i called him and said that "this is chinmoy calling from kolkata",
he disconnect the call. he was a fraud from Reliance.

His Mobile number is [protected]



6. I am requesting consumer-court to give a special attention on this to give justice to lot of inidans like me.
I have no issue paying right amount 450 RS for transfer but not 4500+ others. i Think i deserve Justice .
A cheated Consumer deserve justice.

7.If nothing happen here i will go farther, I will not leave fraud and theater reliance like this.


NOTE: Please check open consumer court link
http://www.consumercourt.in/internet-services/46211-huge-broad-band-bill-reliance-broad-band.html


Thanks
-CHinmoy
[protected]@gmail.com
Mobile- [protected]

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

I think this is auto generated or saved copy reply.I think you dont even bother to do apart from this.I am still getting threatening mails.

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care