I would like to inform you all expected parents that the post service of Cordlife company is not satisfactory, while taking the presentation the Executive said that the amount of Blood collected will be 100 to 120 ml, after collection i found that the blood volume is lesser than 60 ml. the executive said that it depends on patient to patient. i still remember that they said , they uses a 250 ml blood bag and average volume will be 100 to 120 ml. As per the contract, the sales executive mentioned that their pricing is not negotiable and i paid the complete payment, later i came to know that they are ofeering huge discounts of rs 20000 to Rs 25000. Every time we called up with Cord life customer service, we were given the same answer "We will raise this issue with the concerned department". i have paid the full payment and they cheated me and played with the emotion of expected parents.
by god sake, my child is fine but i would like to tell every parents to go through Cordlife's agreement and terms and conditions. They are misguiding the parents by telling fake things.
My baby's cord sample is still stored with them, as a result i am not giving the UIN number and my contact number and not to waste your hard earned money.
Dont believe this complaint as Mr. Prakash is from Lifecell International. Also Mr. Prakash has posted another compaint from same id using city as manglore. How disgusting...Mr. Prakash dint even think that he is misguiding prospective parents who struggle to take right decision..
Pls check the customer complaints on Lifecell, you will realise that Mr. Prakash with the same user id has given response to the complaints of customers of Lifecell international. The date is also same as May 15, 2011.
I was looking to store the stem cells with lifecell for my baby but now i am not comfortable looking at the unethical practice lifecell has adopted for malligning other company. Also look at the responses Mr. Prakash has posted against compaints for life cell international - contact customer care. We all know that..
Prakash you are trying to complicate the small issues which can be resolved internally. Client has every right to put his grievance in public as he is not getting any clarification from the company.
You are only an Employee of the company and your job is confined to the profile assigned to you and not to indulge in misguiding the clients and you yourself are trying to get bad name to your company by writing unnecessary things.
If you click on the name of the complainant, you will notice that this user named prakash7589 has written five other posts for Lifecell International, which is CordLife's competitor. In one of his earlier posts in favour of Lifecell, he has requested a complainant not to "damage the reputation of a responsible company like Lifecell International" through public forums. However, here he himself is resorting to such tactics. It is clear that the user is a Lifecell employee who is trying to tarnish the reputation of its competitor through unfair means. I'm shocked to see that companies can stoop to such low levels to compete with each other.
I'm a prospective client looking for a reliable cord blood bank. I have not yet decided who to bank with, but after reading this post, it's definitely not going to be Lifecell.
Chose cordlife as suggested by our doctor. 2 guys came to our place and gave an wonderful presentation. Our baby was delivered last month through C section and the cordlife people came on time and got the sample collected on time. We were really impressed so far. However we realised that were with some totally amateurish hands after one week only. These people started calling me up for the payment, whereas it was already agreed upon that they will collect the payment from the hospital where the baby was delivered, as it was a tieup hospital of my company and my company had by then paid the entire hospital expenses + the cordlife fees to the hospital. The cordlife representatives themselves had informed me before going for their service that, they will directly collect the some from the hospital as they too have a tieup with them. Then started a new trouble... These people started calling me saying that they have got the money but as the hospital has deducted TDS I have to pay them the difference amount of 10, 000/- then only they will be able to process my agreement copy. They were even trying to negotiate that amount to 2, 000/- as well, as if were in some vegetable market! They were interestingly asking me to go to the hospital, if I could negotiate it myself with them. My question is, when the entire fee of 95, 000/- is already reimbursed (without any discount) by my company, it should be between you and the hospital as to how you workout the payment amongst yourself (Its your tiedup hospital, as claimed by yourself only before I went ahead for your so called world class service). Why should I be involved in here? When I refused all these, today, even after passing of almost 2 months since the baby was delivered, I'm still waiting for my cordlife agreement to arrive. I dont know whether it will arrive or to expect the worst, whether they stored the stem cell of my baby properly, in the first place! if this is the way you handle your clients, especially when you claim to be a world class company? Now I'm contemplating going to the consumer court. Please suggest.
I am evaluating options for stemcell banking companies. I found cordlife good, as of now. Not confirmed if i am going for it.
The post which Mr Simply Dipu has provided actually is misleading. NON OF THE COMPANIES IN INDIA REIMBURSE YOUR MONEY FOR STEMCELL BANKING. this is not part of your medical insurance. not part of any medical reimbursement. So no point why hospital should pay for it. as far as i know it's a personal interest & you have to pay for it personally.
Basically, if you pay for it you will get it, otherwise no.
I am looking for a good trustworthy company for storing stemcell. if anyone can please help me out.
I am an expectant father. My wife is due next month. It was only a few months back we came to know about cord blood banking. I reside in Kolkata and Cordlife is the only company that provides stem cell banking in this city. Few days ago, I received a call from Cordlife. They told me that they would like to give us a presentation about cord blood banking. We are in a dilemma about this whole thing. Does anyone have any suggestion for me? Is Cordlife good and trustworthy? How much they charge and for how long?
I got associated with CordLife in Jan 2013 when I was 7 month pregnant and the contract signing went quite smoothly. The money was to be deducted via ECS for 1 year.
But, to my bad fortune, I lost my baby within few days of his birth due to some congenital disease.
To cancel the contract I contacted the same sales person who gave me the presentation.. She assured me that I do not need to do anything as she has taken care of the cancellation procedure.
But I was shocked to see that my EMI started from the month of May. I contacted the customer care service via email and phone and demanded an immediate cancellation of the contract and stopping the EMIs.
till now, I am following up with them on a daily basis but I am yet to get a response from them. Its already been more than 2 weeks and my next EMI is due in a couple of days.
This follow up is doing nothing but adding to the pain of losing a new born. Cordlife can not relieve me from the trauma of losing the child but I expected that they at least co-operate in cancellation the contract which is of no use to me.
Its really very very disappointing.
Bad company very bad service, They do not know of how to save a sample from bacteria or Infection. Have no customer service number. Keep on chasing on mails for any issue resolution. Anyways that will be of no use at all as well.
They will charge most of money for enrollment and then spoil your child's sample. Now do what ever you want.
BAD company and a Very Very Very bad service. Save yourself some pain and choose any other company but not this one.