[Resolved] Airtel — Corrupt employees in Airtel Karnataka | |
From: "anand" To: appellate.[protected]@airtel.in Hello, My Cell # [protected] is disconnected & SIM card is displaying “SIM card registration failed” When I spoke to customer care (121), they are asking “have you made any contract/agreement to transfer your number?” I have not signed any contract/agreement with any one to transfer my number & I have not sent any SMS for deactivation of my number. My SR#17366470, for which due date was 10th July, 2008 I have spoken to nodal officer desk on [protected] (fifteen days back). they has not given any SR# and told me to wait for few days. I have received airtel bill for my number ([protected]). If you want, I can provide my Airtel account number, SIM card Number, Bill number etc. I want my number ([protected]). Regards, Anand I Hello officer, I think you don't have any power to take action on your employee, because your employees are doing whatever they want. This is the forth time airtel has changed/disconnected my connection without informing me. Now my SIM card is displaying "SIM card Registration failed". I spoke to customer care (3rd July 3, 2008 at 8:15 pm, from my alternative number) more than 50 minutes with Mrs. Nadini & Mr. Venkatesh (Manager). They are telling the number ([protected]) is allotted to some one else. Day before yesterday I cross checked with customer care and they told that this ([protected]) number is in my name. But now they (customer care) are suggesting me to go to any airtel outlet and take new SIM card they will provide new number. But when I requested them to raise a complaint and give me ref. number. but they are refused to raise complaint. i have made received call with the same number ([protected]) now i am unable to make /receive calls. You should activate my number ([protected]), or else I will go to consumer court. My previous Ref. No. is 17288849 airtel has closed it without informing me anything. With Warm Regards, Anand --- On Tue, 7/1/08, anand From: anand Subject: Fw: [protected] To: [protected]@bharti.com Date: Tuesday, July 1, 2008, 12:34 PM Hello officer, I, Mr. Anand Inamdar, user of airtel postpaid mobile service in Karnataka circle has taken a new connection on 27th June, 2008 ( cell no. [protected]). This is the third time airtel has changed my number without my notice. Today, I spoke to your customer care executive three times (1st July, 2008 at 10:30 am) with Mr. Manjunath, Miss Chandra & Mr. Anand and Mr. Prashant (manager) from my alternative number but they are disconnecting my call. And airtel had closed my complaint without my confirmation ( Ref No.[protected]. I know very well that this is not a technical problem. One of your employees doing it intentionally & misusing his position in organization. Without login ID & Password to your server how can anyone change mobile number & data base of any costumer? Could you trace the person who did the same? And take action on him/her? I hope you will do your best at least this time. Regards, Anand I --- On Mon, 6/30/08, anand From: anand i Subject: [protected] To: [protected]@bharti.com Date: Monday, June 30, 2008, 2:16 PM Hello Officer, I have taken a new airtel postpaid connection on 27th June, 2008. My Number is [protected] I was received and made call for two days (27 & 28 June 2008) also in roaming with the same number. Some one has made call to me and told “I am calling from airtel and we will provide you new number” but I was refused to change my number. Now my number is not working. When someone call to my number there is announcement saying “invalid number” I had spoken to airtel customer care (from my friend cell) and they have given me ref no. 17288849, they are telling that they did not find any data base with my number. Today, Monday 30th 2008, I have visited airtel office which is opposite Jayadev Hospital, Bannerghatha road Bangalore. And spoke to airtel executive ( Asha Rao), she told that my number has changed. How can airtel change my number? I think one of your employ had made it intentionally. Could you take legal action on your employee? And reactivate my number [protected] I have paid 300+199+100= 599/- rupees in cash for this number. Regards, Anand I Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
[protected] complaint
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Hello Mr. Sathyaveer Singh
Further to my teleconverstaion with you, I am forwarding my complaint.
Please see to it that you take action immediately and get back to me
with an explanation.
My number is [protected] Mumbai I am one of your premium customer...&
my husband name is Mr. Jagdish Attavar Karnataka - Mangalore which is
our home town his mobile number is [protected], I would like to state
that on November 14th after mid Night after 11.30pm all my calls were
being diverted on another Airtel customers number.
I know that this can happen only if we have diverted our calls to
another number without which no calls can be diverted, also when we
divert calls it will never give you a message saying that your call is
being diverted on xyz number, it was actually giving me the number on
which the call was being diverted, This is not anything to take easy.
I first thought that this was by mistake but when this was happening
continuously I was really shocked because my husband will never do
such a foolish thing as diverting his calls to another number that too
part of midnight. This was happening till the other Airtel customer
had to switch off her phone... and after morning 5.30 am all the call
divert got cleared.
We are no kids to fool around with mobiles Also my husband is a
senior citizen with health problems... and this incident has raised
his blood pressure to such height that I had to admit him... I am
really very disappointed with Airtel and the way people at your
exchange play pranks, nonsense with customer’s sentiments. I need an
explanation regarding the same. If it’s a mistake from our end please
do let us know & we shall definitely apologies, but if its from your
side than you will have to give me a clear explanation failing which I
will have to sue Airtel for compensation. I am very sure that its from
your exchange some one was fiddling with the exchange… if it was done
from your exchange then the staff should be sacked...
I will be much obliged if you can take this matter with high priority...
I will awaite your response
Thanking you
Chandra Kamath & jagdish Attavar
Further to my teleconverstaion with you, I am forwarding my complaint.
Please see to it that you take action immediately and get back to me
with an explanation.
My number is [protected] Mumbai I am one of your premium customer...&
my husband name is Mr. Jagdish Attavar Karnataka - Mangalore which is
our home town his mobile number is [protected], I would like to state
that on November 14th after mid Night after 11.30pm all my calls were
being diverted on another Airtel customers number.
I know that this can happen only if we have diverted our calls to
another number without which no calls can be diverted, also when we
divert calls it will never give you a message saying that your call is
being diverted on xyz number, it was actually giving me the number on
which the call was being diverted, This is not anything to take easy.
I first thought that this was by mistake but when this was happening
continuously I was really shocked because my husband will never do
such a foolish thing as diverting his calls to another number that too
part of midnight. This was happening till the other Airtel customer
had to switch off her phone... and after morning 5.30 am all the call
divert got cleared.
We are no kids to fool around with mobiles Also my husband is a
senior citizen with health problems... and this incident has raised
his blood pressure to such height that I had to admit him... I am
really very disappointed with Airtel and the way people at your
exchange play pranks, nonsense with customer’s sentiments. I need an
explanation regarding the same. If it’s a mistake from our end please
do let us know & we shall definitely apologies, but if its from your
side than you will have to give me a clear explanation failing which I
will have to sue Airtel for compensation. I am very sure that its from
your exchange some one was fiddling with the exchange… if it was done
from your exchange then the staff should be sacked...
I will be much obliged if you can take this matter with high priority...
I will awaite your response
Thanking you
Chandra Kamath & jagdish Attavar
Dear Sir/madam,
I am A very dissatisfied customer of airtel, In spite of serveral complains that i do not receive the bill i still get no bills, and once and for all i receive 4 to 5 months bills in one month, I'm a middle class person who earns a lively hood every month, so i do not have the capacity to pay all the 5 months bills together, more over i'm an artherises patient and under medical treatment from the past 6 year's, i do not get my bills and only with an sms from airtel i go pay the bills, why should i carry on doing this, would you pay a bill without a hard copy not knowing what you are paying for? and more over i manage to pay the bills a day before the due date to avoid disconnection but still my services get disconnected due to lack of comunication between the staff not updating it, I have gone through hell and to think that i belong to the platinum list and my credit limit is 11, 500. Few days back a third party collections suresh pushed the gate and my mother and came into though my mother and sister in law said i was not at home, why? for only not paying a bill? as a decent person i went to the manager mr Sachin of collections Hubli and spoke to him he said that he will help me but hte very next moment we left he called us over the phone and said that the collection agent said he did not push in my house and made my mom a lier and Mr Sachin Said that he was an innocent boy, I should have called the cops it may have set things right for airtel, but hence forth as per the rules in consumer rights i have all the authority to hand him over to the police cos i have signed and aggrement with Airtel and myself not the third party collections which is illegal under the constitutional of India and I'am very well a citizen of India and i know my rights i also got proof of the bills i received in one single day with the stamp on the envelope, and i also got further proof, why should i pay for it cos i was treated very very badly, no body seems to understand my problem all they want is money and money they dont sympatise with me, now i've planned to go to women rights organisation
All I am trying to say in my shot complaint is that you send me my bills on time and i will pay your money on time my mobile number [protected] and my add on card number is [protected]
I'm mailing this complaint hopping to get justice as soon as possible and that my mail reaches a understanding person, failing which legal action follows,
I am A very dissatisfied customer of airtel, In spite of serveral complains that i do not receive the bill i still get no bills, and once and for all i receive 4 to 5 months bills in one month, I'm a middle class person who earns a lively hood every month, so i do not have the capacity to pay all the 5 months bills together, more over i'm an artherises patient and under medical treatment from the past 6 year's, i do not get my bills and only with an sms from airtel i go pay the bills, why should i carry on doing this, would you pay a bill without a hard copy not knowing what you are paying for? and more over i manage to pay the bills a day before the due date to avoid disconnection but still my services get disconnected due to lack of comunication between the staff not updating it, I have gone through hell and to think that i belong to the platinum list and my credit limit is 11, 500. Few days back a third party collections suresh pushed the gate and my mother and came into though my mother and sister in law said i was not at home, why? for only not paying a bill? as a decent person i went to the manager mr Sachin of collections Hubli and spoke to him he said that he will help me but hte very next moment we left he called us over the phone and said that the collection agent said he did not push in my house and made my mom a lier and Mr Sachin Said that he was an innocent boy, I should have called the cops it may have set things right for airtel, but hence forth as per the rules in consumer rights i have all the authority to hand him over to the police cos i have signed and aggrement with Airtel and myself not the third party collections which is illegal under the constitutional of India and I'am very well a citizen of India and i know my rights i also got proof of the bills i received in one single day with the stamp on the envelope, and i also got further proof, why should i pay for it cos i was treated very very badly, no body seems to understand my problem all they want is money and money they dont sympatise with me, now i've planned to go to women rights organisation
All I am trying to say in my shot complaint is that you send me my bills on time and i will pay your money on time my mobile number [protected] and my add on card number is [protected]
I'm mailing this complaint hopping to get justice as soon as possible and that my mail reaches a understanding person, failing which legal action follows,
Respected sir,
Being a Customer of airtel for almost four years, i want to express my strong dissatisfaction with the airtel services and their executives in Karnataka.
I am a airtel customer for the past 4 years(2 years from maharashtra, now in Karnataka).
i have two connections against my name one is [protected] and the other no is[protected].
on 22nd of september 2009 i went to an airtel outlet and given a request to keep the no. [protected] under safe custody for 3 months. after 2 months i got a bill which states that i must pay a sum of 671.00 rupees.I got shocked and called the customer care services 121 to enquire about this, they told me that my no is no more active and because of the default amont they have disconnected the number, when I told them that i have given a request to keep this number under safe custody, they told that never happenned, and also asked me whether i have any proof for requesting to keep this number under safe custody. when i told them yes they also asked me to visit the airtel outlet where i have given t he request for the safe custody.
I went to the airtel outlet as suggested by the executives. in the airtel outlet the executives told me that by mistake this number was never put under safecustody and they will try to solve this issue ASAp.
I waited for couple of days for the problem to solve, but i never heard back from any of the responsible airtel executives stating that this problem is solved or under process.
As a dejected man i started calling the 121 services for enquiring them regarding the status of this issue.
surprisingly i started hearing many different stories from each of them. they were not ready to go thru the case history and gave me the proper [censored]ion or answer.even i spoke to the senior peoples also. everybody was asked me sorry for the inconvenience. also they told me they will need 24 hours or 42 hours to solve this issue.also they told me this mistake will never happen. they will make sure that i will be getting proper services from airtel.
being heard it from the senior peoples, i was hoping to get this problem solved.but the problem never solved.i started again calling 121 service. then they told me that i have to go to airtel outlet and get a new sim card, to reactive the services within 24 hours.
I was hoping atleast this time i will get my problem solved, and i went to the airtel outlet and collected the new sim card.
after getting the new sim card this is the third day still i am making calls to the executives to solve this issue.
In all these days i strongly observed that these (almost every body starting from beginning level, floor supervisor, their seniors, even the nodal officers)executives are not ready to take the initiative or responsibility to make the customer satisfy. every body asking for 24 hours or 42 hours to talk to the concern team. but nobody is following up whether the problem solved or not? just they want to move the task from their plate. nothing else.
some of the executives are not even good enough to handle a customer they even blaming me for their mistakes.they used to drop the call when i ask some explanation.I almost escalated about couple of them to their senior executives.i dont know whether they are doing some corrective action or not.
in between some body named swetha called me from airtel legal and they wanted me to pay the pending bill amount(for the one which i have been told that they already passed the waiver.)
I am totlaly dis honoured by this kind o issues and their negligence. i never come across this kind of humiliation with any service provider i swear this should not happen to any of the customer who is paying the money to get the proper service.if it is possible please have a look at the database the no of calls which i made to airtel for the past 15 days to solve this issue.
I higly request you to look into these issues and make the customers life cool, so as to make the airtel reputancy UP.
Thanking you,
Amalan George William.
Being a Customer of airtel for almost four years, i want to express my strong dissatisfaction with the airtel services and their executives in Karnataka.
I am a airtel customer for the past 4 years(2 years from maharashtra, now in Karnataka).
i have two connections against my name one is [protected] and the other no is[protected].
on 22nd of september 2009 i went to an airtel outlet and given a request to keep the no. [protected] under safe custody for 3 months. after 2 months i got a bill which states that i must pay a sum of 671.00 rupees.I got shocked and called the customer care services 121 to enquire about this, they told me that my no is no more active and because of the default amont they have disconnected the number, when I told them that i have given a request to keep this number under safe custody, they told that never happenned, and also asked me whether i have any proof for requesting to keep this number under safe custody. when i told them yes they also asked me to visit the airtel outlet where i have given t he request for the safe custody.
I went to the airtel outlet as suggested by the executives. in the airtel outlet the executives told me that by mistake this number was never put under safecustody and they will try to solve this issue ASAp.
I waited for couple of days for the problem to solve, but i never heard back from any of the responsible airtel executives stating that this problem is solved or under process.
As a dejected man i started calling the 121 services for enquiring them regarding the status of this issue.
surprisingly i started hearing many different stories from each of them. they were not ready to go thru the case history and gave me the proper [censored]ion or answer.even i spoke to the senior peoples also. everybody was asked me sorry for the inconvenience. also they told me they will need 24 hours or 42 hours to solve this issue.also they told me this mistake will never happen. they will make sure that i will be getting proper services from airtel.
being heard it from the senior peoples, i was hoping to get this problem solved.but the problem never solved.i started again calling 121 service. then they told me that i have to go to airtel outlet and get a new sim card, to reactive the services within 24 hours.
I was hoping atleast this time i will get my problem solved, and i went to the airtel outlet and collected the new sim card.
after getting the new sim card this is the third day still i am making calls to the executives to solve this issue.
In all these days i strongly observed that these (almost every body starting from beginning level, floor supervisor, their seniors, even the nodal officers)executives are not ready to take the initiative or responsibility to make the customer satisfy. every body asking for 24 hours or 42 hours to talk to the concern team. but nobody is following up whether the problem solved or not? just they want to move the task from their plate. nothing else.
some of the executives are not even good enough to handle a customer they even blaming me for their mistakes.they used to drop the call when i ask some explanation.I almost escalated about couple of them to their senior executives.i dont know whether they are doing some corrective action or not.
in between some body named swetha called me from airtel legal and they wanted me to pay the pending bill amount(for the one which i have been told that they already passed the waiver.)
I am totlaly dis honoured by this kind o issues and their negligence. i never come across this kind of humiliation with any service provider i swear this should not happen to any of the customer who is paying the money to get the proper service.if it is possible please have a look at the database the no of calls which i made to airtel for the past 15 days to solve this issue.
I higly request you to look into these issues and make the customers life cool, so as to make the airtel reputancy UP.
Thanking you,
Amalan George William.
Airtel — our customer care executive fall in corruption
ye baat 27 feb 2011 ki hai jab maine custmer care 121 pe call ki aur apni problem btayi to un logo ne meri call transfer apne seniour super wiser ko tranfer ki to wahan jo aadmi bola wo mujhse kehne laga ki mai aapki call parsonaly 10ps./min kar dunga yadi aap mere tata k num pe 100rs. ka rc. karwa do to...Bunty arora
[protected]
my name is harish i recharged rs.30 rupees but they charged to me rs 20 i am game not downloading ur staff telling u done downloading am sure am not downloading any games but i called 3 times ur people no responce and disconectted my call..
Please take care otherwise i disconected ur service
Please take care otherwise i disconected ur service
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