[Resolved]  Croma — Goods not delivered and others defective

Dear Sir/ Ma’am,



Following are the details of the purchases made by me –

Invoice nos - 000388 and 000389
Purchase date - 14th Oct 2008
Store – Croma, Juhu


What did I buy?

1 LG LCD
Lexus Geysers
Racold Geysers
1 LG Microwave
1 Aqua sure water purifier
1 Haier Refrigerator


Problem -



Every product has a problem



1. LG LCD –

a. The TV remote does not work.

b. The LG guys who came from installation say that Croma has to give you a new remote



2. LG Microwave –

a. The model booklet given was of some other model.

b. The LG guys who came from installation say that Croma has to give you a the right model booklet and hence no demo is possible

c. Result – The microwave is lying and is of practically no use



3. Racold Geyser

a. More than 15 days since we have purchased and Not yet delivered



4. Lexus geyser

a. Since one geyser is not yet delivered, we cannot call the technician to install this one or else we will have to pay twice for his visit

b. Result – The geyser is lying and is of no use



5. Aqua sure water purifier – the only thing installed and working (thankfully no problem)



6. Haier Refrigerator –



a. No one till date has come for installation

b. The last water bottle bracket on the door falls off every time we place any bottle

c. The light inside the fridge is restricted to the freezer and chiller only; does not fall on the whole body.

d. We would have never ever bought this brand but thanks to your brand Croma which says “WE HELP YOU BUY” that we trusted and bought

e. Please take it back!



7. Free Gift –

a. As a good gesture, since the purchase was of a decent amount, we were given a gift – which is yet to be deliverd.



Customer Service at Croma, Juhu –



Before purchase –

I matched the prices and offers at Kohinoor/ Vijay Sales and Croma.

Vijay Sales gave me better offers but I went ahead with Croma because it belonged to TATA. I unfortunately, trust this brand (or should I say TRUSTED?)



During purchase –

I must say that the store manager Ajay and his team were pretty forthcoming and helpful. Ajay personally assisted me to purchase the products and matched the offers to Vijay Sales. He and his team were of great help.



Post purchase –

After the problems mentioned above, I called up Ajay thrice but everytime he would say he would call me back and yet has not!

On 22nd Oct –

I called up the landline no of Croma Juhu and Tejaswini said that she has spoken to Amjad and one more senior person (don’t remember the name)

She said that within next 2 working days, everything will be sorted

On 29th Oct –

I tried calling Amjad ([protected]) but he did not answer his calls. I had even left a msg with him stating but he has not called back either.



And so now - Nothing has changed till date!



RESULT -



Your brand “TATA” – because of which I made purchases has left me feel disappointed.

I feel cheated. My goods delivered are defective and some are not delivered!



Please don’t force me to move to consumer court for this. It’s a simple and plain case of cheating. Am so proud of the brand TATA that this is not even one of the last things that I would have thought of! I have gone through trauma after hand picking things and following up so much. Feel let down badly!



Thanks n regs,

Tamanna

[protected]