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Racold Customer Care

Racold Thermo Ltd.

Gat No : 264/265/374/376, Chakan-Talegaon Road
Chakan
Pune District
Maharashtra
India - 410501

Customer Care Phone Numbers and Contacts

Phone:+91 21 3567 4700
Fax:+91 21 3567 4850
 +91 21 3567 4851
 
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Racold Complaints & Reviews

Racold - Inner tank Leakage

User
 hitesh@123 on May 17, 2015
I have bought Racold pronto 3 liters electric geezer (3 units) out of them 2 are leaking from inside. Till now i have registered my complaint for 3 times. Technician comes and repair it. but why dont you replace the inner tank, even after the inner tank come under 2 year guarantee. I have bought this product in the month of february 2015 and now its may 2015. I am so fed up complaining again and again units: Pronto SS 3V 3KW P3 14 11 11667 P3 14 11 11775 Vendor is giving us customer care and customer care are giving service care number and service care sending technician and technician...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold - not functioning from the day one

User
 venkateswaran puthucode on Apr 17, 2015
I have purchased a Racold water geyser on 04.04.2015 - Model Eterno Shift SP25V-3 from Bajaj Electronics, Habshiguda, Hyderabad. We got it fixed in our house. Powe4r was not there at that time. When the power came, when we switched on, neither there is any RED light glowing nor water is getting hot. Nobody lifts the phone no.66328866 at the complaint cell. Really Fed up. P G Venkateswaran Mobile No.09440229936 099481236042...
Complaint comments Read comments Complaint category Products & Services

Racold - Very pathetic service in Bangalore

User
 shyamneels on Apr 14, 2015
I have 2 Racold geysers installed at home, I had logged a complaint thrice with them for bad odour emanating from the geysers, they haven't bothered to turn up until yet. The local technicians that service Racold geysers are very rude and have no time sense at all. They call at their own fancies. The geysers are good, however service (post sales) is just crap. Would prefer AO Smith to Racold any given day....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold - MALFUNCTIONING

User
 pravir on Apr 8, 2015
I HAVE PURCHASED TWO RACOLD GEYSER FROM A AUTHORISED SHOP IN JAYANTI MARKET ON 19/10/14.THE SHOPKEEPER PERSON CAME AND INSTALLED THE SAME AND ALL INSTALLATION COST WAS PAID BY ME.AFTER 15 DAYS LATER IN ONE OF THE GEYSER I FOUND INDICATOR LIGHT IS NOT WORKING BUT WATER WAS HEATING. AFTER 15 DAYS I FOUND WATER WAS NOT HEATING SO I LODGED A COMPLAIN ON 5 DEC WITH COMPLAIN NO.EN1057508 AND ONE PERSON CAME AND HE CHECKED AND CORRECTED BUT AGAIN AFTER TWO DAYS SAME PROBLEM OCCURRED AND I CALLED SAME PERSON AND AGAIN HE DID THE SAME THING.AGAIN IN JANUARY BOTH INDICATOR LIGHT STOPPED WORKING BUT WATER...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold - Instant gyser complaint

User
 Birjoo Yadav on Feb 26, 2015
I have been purchase 1/2 ltr instant geyser of Racold coy on 22 Dec 2014.After installation of this it was noticed that it is not being cut off during uses.and generating back pressure in inlet pipe which is very dangerous and it could be blast in the pipe.I was lodged a complaint just after noticed the defect but Engrs could not resolve the problem.As i am a army person and serving outside of Delhi.it is therefore request to replaced the geyser as soon as possible. From :Birjoo Yadav Mob No 9718965315 Lado sarai new delhi...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold - heavy Leakage from bottom joints of CDP type Geyser

User
 Abhaya singh on Feb 21, 2015
I have bought a Racold Geyser on date 25.01.15. During installation heavy leakage found from bottom joints and indication lights. I complained in Racold customer care on date 16.02.15, complain no EN1318084. But problem not resolved till date....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold - Serious electric shock in water

User
 vicky.agarwal on Jan 30, 2015
Hello, My name is Vicky Agarwal. I have purchased 2 Racold electric geyser 3 months ago but everytime we gets an electric shock in our washroom. We contacted Racold consumer care and there service agent came and did nothing and they informed us that its not their geyser fault because water is still can be heated. We are very unhappy with this sentence and would want to do a police complain against Racold company because the electric shock we are getting is very Serious. EmailId: vickyagarwal32@gmail.com...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold - Water stops and hardly water heats up

User
 Roshnid on Jan 22, 2015
Dear Sir, I am a retired lady, nearly turning 72. I bought Racold Pronto electric instant and storage water heater. I really regret it from the day I bought it. The day it was installed and fixed and switched on smoke started bellowing out of it. With great difficulty I persuaded the customer care people to take it back saying the technician will have a look and repair it. I did not wish to have a faulty electric gadget in my house.It was good of the shop to give me another one. I took it back and got a new one ( I hope it was new) from the same shop called Prince house of sanitary ware. Address:...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold - leakage in geyser

User
 chetan kshah on Jan 14, 2015
From : Mr. Chetan K. Shah Flat No. 1701/1702 El Prado, Plot No. 806 Dr. Ambedkar Road Dadar, Mumbai-400 014 Mobile No. 9821118346 Date : 13th January, 2015 To, The Manager, Racold Thermo Ltd. Chakan-Talegaon Road Chakan-Pune-410501 Ref :Horizontal Storage Water Heater of 35 Ltr. (Racold w/m Right Heater) Model No. BL-35 HWM, Serial No. BL06 08 1946 Sub :Complain about replacement of inner container of above referred water heater due to leakage Dear Sir, I, Mr. Chetan K. Shah have purchased six Horizontal Storage Water Heater of different Ltrs from Dadar Electric...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold - Racold technician still not arrived for installing

User
 narayan.nani on Jan 8, 2015
Racold technician still not arrived for installing the geyser. I bought the geyser from Croma retail store on 5th of jan. They said from the product delivery it will take 2 working days so speaking it should be installed on 7th of jan 2015 but till now no technician has ever called up or attended the issue. This is ridiculous!!! racold service sucks!!...
Complaint comments Read comments Complaint category Appliances

Racold - Geyser not working within one week of installation

User
 Anushree78 on Dec 26, 2014
Ur dealer MR Electricals in sikander pur gurgaon has harassed me for buying the 10litre geyser from him.he has no manners n how to talk to him.we bought a10litre CDR from him and within one week it has started leaking. N calling the dealer he screamed at me and said he is not responsible for the defect and cannot help and to contact the customer care. I need u to take immediate action against this dealer as he will only spoil your brand in the market...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold - Racold Electric Geysor

User
 Marcus Cardoz on Dec 10, 2014
I have an 15 year old Racold Electric Geysor, I want to replace it with a new one . So i contacted the service centre people, he said Altro 10 lt can be fitted there, he charged me Rs 250 for this . I told him to get a new geysor and fit it . He said ok . Today one Mr Prabhakar Nair (9029263760)calls me up and says you give me full payment and i will fit the geysor. I think this is wrong, he should fit the geysor to my satisfaction and then collect the charges. Please look into the matter...
Complaint comments Read comments Complaint category Appliances

Racold - Racold water heater

User
 dr.anu on Dec 8, 2014
I purchased a 10L water Geyser on 17 /11/2014 of Rs/ 5, 900 .It is not working .I filed the complaint to the distributer Sunderam, Kota .They get it repaired once after two days again it was again stop working . On 6 Dec 2014 again second time I asked them for repairing as the geyser was not working .Today on 8 Dec 2014 I called them atleast 15 times but they didn't send any service person nor they replace it ....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - non functioning of racold pesto geyser

User
 pmkhan on Nov 8, 2014
I have installed two geysers of which one is not functioning. it is racold pesto branch address: flat no: c402, teerth towers, near vibgyor high school, behind bhandari mercedez show room, off bangalore highway, baner, pune conact no: 9730000577 pm khan...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - geyser not working complaint unattended

User
 manikumar k on Oct 12, 2014
Since i bought the geyser in jan 2014 the geyser is not functioning properly. My complaint nos Ew110873 dt 28.7.2014 and Ew110979 dt 16.09.2014 left unattended. A corporate company doing this type of service is serious and threat to the society. A lot of consumers time is being wasted and patience is tested. Pls choose right company before you buy....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - poor working

User
 atul raheja on Oct 3, 2014
i purchased the png racold geyser from gandhi electricals ..tilak nagar dated 15-11-12. i complained three times rrgarding the same but there was no response.complaint on complaint no-en1012043 dated 7-8-2014, complaint 2 on complaint no 10412998 dated 6-9-2014, but the record of third complaint is lost.according to a mechanic named arif from racold company the water condenser of the geyser is weak n will be replaced only on company's demand and allowance.since 7-8-2014, the problem has not been resolved and the geyser is n poor condition..please see to it and do tge necessary. name-atul raheja mobile...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Problem in the geyser since installation

User
 kishan kejriwal on Aug 27, 2014
Purchased two geyser of 15 litre make racold --primo sp-15helex serial no pm -12 01 00180 from zenith electric stores kolkata on 10.07.2013

Since installation one is working fine till today but other one is giving problem since installation ... In last one year we have made complain nos of time and they send their person to corect the defect, , , , but as usual after few days it again start creating problem ...Lastly from last two months they are not in a position to rectify the same ...I think racold has started to sold defective material ...
I will raise my voice at every...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Wrong Installation of Geyser by RACOLD authorized dealer

User
 techmunish on Aug 14, 2014
I am from Pune.I was in need to buy 2 nos geysers.I called Sales person of RACOLD and he told we don't sell product directly, you need to buy from our authorized dealer and given nearest authorized dealer name . I have bought 2 nos. 10 Lt water geysers from mentioned dealer and he sent his engineer who installed those geysers in my home.After 1 and half year one geyser started leaking so I raised complain .Service engineer came and immediately after seeing geyser told both geyser wrongly installed .These should be installed horizontally not vertically. I argued him that your authorized dealer's...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold Geyser - 2 nos geysers not working properly

User
 Kanthamani1960 on Jul 11, 2014
1. Geyser s.no.slf10028484 year of make-2011. (2) geyser s.no.0382441 year of make -2012. Contact no-9849121318 9949835017 Address:-smr vinay city, miyapur, hyderabad-500049...
Complaint comments Read comments Complaint category Other

Racold Geyser - Awful service

User
 shazneen mehta on May 15, 2014
I own a racold water heater, the water outlet is taking in cold water but no hot water is coming out. Have complained to your service centre at colaba on 22046839...on Monday vide complain no 479... Today is Thursday no technician has shown up... To top it up the people at this place are pathetic in service. Absolutely rude the lady on the phone actually hung up on me... N the excuse they gave me are downright dumb. She went to the extent of telling me I'm lying n the technician had already called/ come to my residence n returned back etc...Rest assured my next boiler will DEFINATELY NOT be your...
Complaint comments Read comments Complaint category Electronics & Appliances

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