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Racold Customer Care

Racold Thermo Ltd.

Gat No : 264/265/374/376, Chakan-Talegaon Road
Chakan
Pune District
Maharashtra
India - 410501

Customer Care Phone Numbers and Contacts

Phone:+91 21 3567 4700
Fax:+91 21 3567 4850
 +91 21 3567 4851
 
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Racold Complaints & Reviews

Racold - Racold Electric Geysor

User
 Marcus Cardoz on Dec 10, 2014
I have an 15 year old Racold Electric Geysor, I want to replace it with a new one . So i contacted the service centre people, he said Altro 10 lt can be fitted there, he charged me Rs 250 for this . I told him to get a new geysor and fit it . He said ok . Today one Mr Prabhakar Nair (9029263760)calls me up and says you give me full payment and i will fit the geysor. I think this is wrong, he should fit the geysor to my satisfaction and then collect the charges. Please look into the matter...
Complaint comments Read comments Complaint category Appliances

Racold - Racold water heater

User
 dr.anu on Dec 8, 2014
I purchased a 10L water Geyser on 17 /11/2014 of Rs/ 5, 900 .It is not working .I filed the complaint to the distributer Sunderam, Kota .They get it repaired once after two days again it was again stop working . On 6 Dec 2014 again second time I asked them for repairing as the geyser was not working .Today on 8 Dec 2014 I called them atleast 15 times but they didn't send any service person nor they replace it ....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - non functioning of racold pesto geyser

User
 pmkhan on Nov 8, 2014
I have installed two geysers of which one is not functioning. it is racold pesto branch address: flat no: c402, teerth towers, near vibgyor high school, behind bhandari mercedez show room, off bangalore highway, baner, pune conact no: 9730000577 pm khan...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - geyser not working complaint unattended

User
 manikumar k on Oct 12, 2014
Since i bought the geyser in jan 2014 the geyser is not functioning properly. My complaint nos Ew110873 dt 28.7.2014 and Ew110979 dt 16.09.2014 left unattended. A corporate company doing this type of service is serious and threat to the society. A lot of consumers time is being wasted and patience is tested. Pls choose right company before you buy....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - poor working

User
 atul raheja on Oct 3, 2014
i purchased the png racold geyser from gandhi electricals ..tilak nagar dated 15-11-12. i complained three times rrgarding the same but there was no response.complaint on complaint no-en1012043 dated 7-8-2014, complaint 2 on complaint no 10412998 dated 6-9-2014, but the record of third complaint is lost.according to a mechanic named arif from racold company the water condenser of the geyser is weak n will be replaced only on company's demand and allowance.since 7-8-2014, the problem has not been resolved and the geyser is n poor condition..please see to it and do tge necessary. name-atul raheja mobile...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Problem in the geyser since installation

User
 kishan kejriwal on Aug 27, 2014
Purchased two geyser of 15 litre make racold --primo sp-15helex serial no pm -12 01 00180 from zenith electric stores kolkata on 10.07.2013

Since installation one is working fine till today but other one is giving problem since installation ... In last one year we have made complain nos of time and they send their person to corect the defect, , , , but as usual after few days it again start creating problem ...Lastly from last two months they are not in a position to rectify the same ...I think racold has started to sold defective material ...
I will raise my voice at every...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Wrong Installation of Geyser by RACOLD authorized dealer

User
 techmunish on Aug 14, 2014
I am from Pune.I was in need to buy 2 nos geysers.I called Sales person of RACOLD and he told we don't sell product directly, you need to buy from our authorized dealer and given nearest authorized dealer name . I have bought 2 nos. 10 Lt water geysers from mentioned dealer and he sent his engineer who installed those geysers in my home.After 1 and half year one geyser started leaking so I raised complain .Service engineer came and immediately after seeing geyser told both geyser wrongly installed .These should be installed horizontally not vertically. I argued him that your authorized dealer's...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold Geyser - 2 nos geysers not working properly

User
 Kanthamani1960 on Jul 11, 2014
1. Geyser s.no.slf10028484 year of make-2011. (2) geyser s.no.0382441 year of make -2012. Contact no-9849121318 9949835017 Address:-smr vinay city, miyapur, hyderabad-500049...
Complaint comments Read comments Complaint category Other

Racold Geyser - Awful service

User
 shazneen mehta on May 15, 2014
I own a racold water heater, the water outlet is taking in cold water but no hot water is coming out. Have complained to your service centre at colaba on 22046839...on Monday vide complain no 479... Today is Thursday no technician has shown up... To top it up the people at this place are pathetic in service. Absolutely rude the lady on the phone actually hung up on me... N the excuse they gave me are downright dumb. She went to the extent of telling me I'm lying n the technician had already called/ come to my residence n returned back etc...Rest assured my next boiler will DEFINATELY NOT be your...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - After 7 years warranty the racold geyser 35 litres body damaged and they say don't have new body

User
 Rajeevj59 on Mar 16, 2014
We took racold geyser 2010 year back 35 litres . Surprisingly it's body started leaking . In that way we called them at customer care and they informed that they don't have the body . If they don't have the body then what does 7 years warranty mean ? Are they cheating there consumers ... My address is e-59 g.k. 2 enclave New Delhi 110048 and my mobile number 9810048848 rajeev jain...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Eterno 2 not working properly

User
 Ashish Vachan Solanki on Mar 2, 2014
I had purchased three geysers from 'Sharda Electricals' at Jalori gate Jodhpur. One of them was Racold- Eterno 2 ( other two being Haier). This geyser was of 10 Litres and I was told that 'Racold' is supposed to be the best company in the world. To my surprise, I found that Haier geysers were giving excellent service in form of longer supply of hot water, ( both are of 10 Litres). While the Racold gives a short duration of hot water supply. I regret buying Eterno 2....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - Manufacture/ Design defect in Eterno 2

User
 Siddharth Shankaran on Jan 23, 2014
The Eterno 2 model has a design defect where the heating element is coming in contact with the surface of tank, there is knocking sound once the geyser is switched on. I got the whole equipment replaced when I first had the problem, the replaced product has the same issue and has not been sorted yet by the Racold team. I hope prospective buyers to avoid this model....
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold - Bill

User
 K C SRINIVAS on Jul 4, 2013
We had purchased Racold water geyser in 2008. The coil expired on 5 April 2013 , and we got a new coil replaced on 8 April 2013 from Racold service center located in Wilson Garden,Bangalore. We paid Rs.675 for the coil and Rs.200 for magnesium road and Rs.250 as service charges.So we have totally paid amount of Rs.1125.When we demanded for bill the service guy told that the bill book was exhausted and he assured us that the bill would be send through post within 2 to 3 days.Its is already three months and we haven't got any bill since date. In spite of continuous calls ,there is no response...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - Very Good Person

User
 Sanjay Kumar on Feb 26, 2013
J-34,Lajpat Nagar-3,New Delhi

Mr Prbhat Shukla attend my geysar complaint and e told me that if geysar is gurantee so show me gurantee card then i worked in this geysar otherwise you pay service charge and all parts payment but my geysar is under warranty but he don't listen me and he want only bill then he told me that I want bill copy then he worked.....I want some action this person....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - Good Person

User
 Sanjay Kumar on Feb 26, 2013
B-24,Defence Colony,New Delhi-110024,he is very good person.My complaint is my geysar not properly working in very cold season.I take some action and I can told him if gesyar in 45 minutes bu this time it extra time,its take 55 minutes to cut so i can ask Mr. Prabhat Shukla he told me that this time is winter is very cold so he told my that geysar is correct but season is very cold so it take some extra time it not be matter.So i can understand his problem that he telling me truth so I am very thankful Mr. Prabhat Sukhla.


Thank you Mr. Prbhat Ji..........
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Primo Water Heater - Tank Leak

User
 Satheesh Tr on Feb 22, 2013
second time facing the problem as tank leakage, Service person 4m Tirunelveli is taking 60days for servicing

Totally service is poor , no customer number...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geysers - Bad, dangerous and Expensive Geysers

User
 Dr. Verma on Jan 18, 2013
Racold sells its products for reliability but with two Geysers I bought I had bad experience:
1. They are highly energy consuming.
2. The element is so bad that it gets used in some months and Racold only changes the element from the company. For a normal Geyser, element is 280 Rs maximum for change of element and service whereas Racold charges 975 Rs each time for such a bad quality element for a geyser of 25 Litres.
3. Racold makes on purpose such a bad element that destroys so quickly and they can make money. Each time you pay 16% of the price of geyser for changing the element....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Pronto - improper working of water heater

User
 sudhir1379 on Jan 17, 2013
Hello Sir,

I am a resident of No.38, 4th cross , P and T layout, Sunkadakatte, Bengalur-560091 and my name is Sudhir Kumar. We did purchase a Racold water heater in the name of Mr.Sudhir Kumar N B on 7/4/2012 model no. PR - I and serial no. 1512 02 20904. . we paid an amount of 2600Rs and purchased it in Girias showroom at No.196,2nd block, 2nd stage, next to SBI Nagarbhavi Layout Blore-72. But i would like to inform you that the heater is not working properly from the day it was fixed in our house. The force of the water is very very low and to fill a bucket of hot water it takes...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Water Geysers - Electric - no service

User
 jasmine141 on Jan 11, 2013
I have purchased 2 water geysers - electric from Racold, both of them are not functioning properly...in-fact one has completely stopped working...

I am calling service center since 14 December 2012 to rectify my geyser problems but there is no attempt to rectify my problem. every-time i call them they tell me their service engineer tried to call me but there was no answer this is utter rubbish...once or twice it can happen but not everyday...i m in the process of informing my media friends, friends, family not to ever buy Racold products...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - bad product, bad service

User
 Dr. Verma on Jan 3, 2013
Racold company sell giesers which are highly energy consuming and which can not be repaired normally by anybody as they put special kind of heating assembly in that which they do not make available in the market. I have been calling them for the last three days for repairing my gieser, but they make false promises and do not attend to the customers. First they did not give me any complaint number and then they said I did not file a complaint. The service centre people were extremely rude and their idea is that you should exchange or buy a new gieser- although the guarantee provided is for seven...
Complaint comments Read comments Complaint category Water Heaters & Geysers

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