[Resolved]  Dass Electronics Pune — No answer from the dealer for delivery of goods after 2 months

We have purchased Washing machine from Dass Elect - Sinhagad Road, Pune.We financed itthrough Bajaj finance on 10th Oct 2010. They sent Washing machin which was not pduly packed & there were some scratches on its body. So we denied to acept the material & asked for another company packed machin. They sent another machin which was wet inside & there was some water in it. asking abut it, their manager told that they have to test the washing machine so there may be water inside! We denied to accept the same & asked for either company packed washing machin or cancel the billing. hey denied to cancel the billing saying that as it is financed, it will not be cancelled & you have to take the machine from us only!!
Meanwhile, DASS showrooms aere closed due to some legle case on them from last more than month period. no one from DASS is giving proper comittmnet since then about opening of the same.
Now after that, nearly 2 months are passed, my 2 EMIs are al;ready gone & still i dont received washing machin yet.
I want to cancel the billing from DASS & purchase it from another dealer now.

I have booked a LCD TV from Dass Wanowrie on 26th Oct 2010. I have not received the prod or my refund back. I have been chasing them up for last 2 months but no result. They only say we would deliver next week. But nothing has happened.
Please let me know what should be done.

Dass Electronics — Not delivered goods and not refunding money

Dear Sir / Madam,

We have purchased Electronic Appliances (namely refrigerator, microwave, washing machine & aquaguard water purifier from Dass Electronics in Pune on 16th October'2010.

The goods were not delivered and after a lot of calls, we were told that the Stores have been sealed by their bank. Following which, Dass Electronics have been pomising us the deivery of the goods when ever we called them every - 2 days.

Finally, we were told that we should apply for a refund. We have done the same and have not received the refund till date.

Kindly advise.

Thanking You,

Sanjay Ramakrishnan

We have similar problem with Dass. Has anyone complained in the Consumer Court?

Hello All,

I had booked L.G Ref from Dass PCMC showroom on 28/10/2010.

I found the showroom was closed, but to my surprise on lady was constantly in touch with me on telephone giving me the updates on regular basis. And finally on Dec i received my product.

I appreciate the customer orientation of Dass.

I know that there was a delay, but i understand that there were going through a bad situation.

All the best to Dass!

Yes I too agree with Mr. Chadha.

In such hardship that the company was going through but still they kept me & other customers in confidence and kept the positive communication on.

I too wish them all the best.

Though they talk positively on telephone the money is yet to refunded ... About Rs 25000/- since Nov 2010...when do we get the money???
Deepali Rao

I am facing the same proble. Have you received your money? I have paid advance of 50k and have not received the money back. Please contact on [protected]@hotmail.com

Dear Mr. Chadha,

You are lucky that you have got the product from Dass. But every body is not so lucky. I had paid 95K on 14/10/2010 for Sony LCD & Home theater. but till today I have not received the product nor the money from Dass.Everytime Mr. Naresh ( Owner ) comes with new date & promishwhich never works. now i am fed up with him & planning to move to consumer court.Dass is faceing hard time because of their own deeds but we are suffering because of their bad deeds.