[Resolved]  Dell — very Bad Service Provider In India

DELL INDIA — BAD SERVICE

I have booked order on 16th October at Dell Executive Store located in Pune, that time Dell executive has told us that if you have paid through Credit Card then you will get delivery within 7-8 days. I have made the payment through Credit Card. I got mail from Dell team regarding order confirmation and order number. They asked me check the status on Dell website. I have checked my order status on Friday 23rd and it was showing me that I will get delivery by 28th of this month. Now today I got mail from Dell regarding cancellation of order. I called up your customer care where I got New Order No. 0431861 and I have been told that now I will get delivery on 09th of November. It means almost 25 days after booking the order.

This is good example of ridiculous service.

dell is extremely worst. even they donot comply with warranty terms..

DELL — HARASSMENT AND EXTREMELY POOR SERVICE

I had purchased a Dell laptop a couple of months ago and barely using it for about 10 times, it has blanked out. On lodging a complaint on their call center, their representative blatantly refused to send any technician to repair my laptop and instead instructed me to open the spare parts of the laptop and repair it on my own.. After much debate they force me to open my machine and finally after having a heated argument with them after when I was not able to re-install the parts they agreed to send the technician to my place. He visited my house after 3 days and replaced the motherboard and hard drive of my brand new laptop.. And guess what.. my laptop still doesnt start... Now the technician has advised me that the processor will need to be replaced... So just imagine all the vital parts of my brand new laptop have been replaced and still my problem remains unresolved.. The technician has told me that no of days that will be taken to replace this processor is indefinite and might take upto 15 days.. When I call up their call center to find out the status of the same I am being advised that I would have to hold on for upto 2 hours to speak to one of their representatives...
A world class company like Dell has amazingly pathetic customer service with highly unprofessional staff... and sub standard products... Just imagine after spending Rs 50000 on a computer what I am left with is a junk box which I cant use infefinitely.
Hence I would like to seek your attention in solving my problem and would advise all prospective buyers to stay away from DELL as in case you run into a problem, you would be in for accute harrasment and mental torture without the problem being solved

ROHIT DEWAN
SERVICE TAG NO 63615BS

Yes please someone take strict action against DELL. Dell is fooling everyone here. please dont get fool by buying dell products

Dear Sir/Madam

With Respect i would like to inform your authority that dell company with well image in market and their service providing company wipro are working in our country, that company are making mental harassment and lots of frode with customer, that kind of Indian and non Indian companies must restrict from working in india, and my personal request to Indian government to stop those companies sales in India which will be in interest of every Indian this thief companies are not providing proper service to customer and makes Indian customer full, this company making me full for last ( 25 ) twenty five days, i have requested to dell customer care on 05/January/ 2012 and also sent mails to all higher authority of dell company, they sent their engineer at 11 o'clock on 27 / January / 2012 but that engineer was came to change the spare in my laptop,it was damage spare which sent by company ( Mr. DELL) to make me full, but for his and his company satisfactions he change that spare in my laptop, but the spare is already dead how it can work in my laptop ? but to make me full he tried to do that, and than after their higher authority officer Sridhar and his team committed me to wait for two days and promise to me if the same thing will not be happen in two days than they will give me a new laptop on 30 / January 2012 at 11 o'clock,
but now company officer Sridhar and his team has broken their commitment and for that Thai are giving me a silly reason that Thai are busy in repairing other laptop , they also threaten me that they will destroy my warranty and will not give me any further service in future

I AM HUMBLE REQUEST TO INDIAN GOVERNMENT KINDLY MAKE ACTION TO THIS TYPE OF CHEAP, FROD, SERVICE THIEF COMPANY AND STOP THEM TO MAKE WORK IN INDIA

I am Help Less Indian, Kindly Help Indian Government Help To India Peoples
This Company is Using slogan Dell Ranked #1 on Customer Satisfaction – Dataquest C-Sat Survey 2010 Dell won the Gold Award at the Readers Digest ‘Most Trusted Brands 2011’in India to make full to Indian customer

Kindly Help To Indian
I Am Proud I Am Indian

Thanks&Regards
Jimit Patel
Computer World
Gondal 360 311
+[protected]

Hello Jimit,
I understand, there has been quite delay in the resolution however I assure you this case is being handled by the Technical Experts. I do appreciate your co-operation so far and request you to bear with us till we resolve the issue.

Regards,

-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.

Hi Jimit,
I apologize for all the inconveniences caused to you regarding this issue. We will be glad to look into this issue. Please send your contact details, order number and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.

Regards,
Lilly
Dell Social Media Outreach and Resolver
Dell India Pvt Ltd.

Dear Sir/Madam,

1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]

SMART HDD Error on system start

I have called on Monday 2nd April 9 am, support told me your hard disk should be replaced & said that you will get call back from our side on Tuesday 3rd April. I never get back than I called back on customer support than they give me some instruction to do some exercise about troubleshoot but failed than they said to me you will get a call from technician on 4th April Wednesday for your hard disk replacement and as well as the replacement of charging port. When I called them back on Wednesday 4th April they told me your parts dispatched today and we will get back by Friday 6th April around 10 to 12 am. But your system will get back to work by Monday. I have informed them on Monday my Hard Disk getting problem before confirmation from my side they told me your hard disk should be replaced. I said OK, why not they have make a request on Monday itself for replacement of Hard Disk. Again when I called them on Tuesday, they didn't dispatched my parts on that day. They have make it on Wednesday, when I called them back for reminding the same issue. They have taken it on Wednesday. Is this kind of support dell is providing or they are just misinforming the client that they are giving world class support at your doorstep? I am really surprised the customer support of this kind. I am totally stuck by Monday to Monday to get my system to work. Just for change the Hard Disk. One of surprised thing i listen that they don't have any hard disk at Bangalore itself. They have specially borrow from outstation for me. Is this the ridiculous word they are making fool to their loyal customer.

Now again Called in on Thursday customer support they transfer me to local service centre and your supervisor directly said to me they will not serve me.

1HJ1BR1 - Inspiron 15-N5050 - Case #:[protected]

Hi,

I have done big mistake in my whole life by purchase Service less Dell laptop. now a days, even local branded small companies also having new spares. They are changing new spares even for Rs 200 worth product also.but here the great Dell company doesn't have new spares to replace the spares with defective. they are using refurbished spares for repeated compliant also. its really shame less for all. I am requesting every body don't do mistake like me. please check dell web site ID, in that you can find out that dell shall be replaced defective part with refurbished part only. Refurbished means re used it means seconds... In fact I spent almost 50, 000 for this service less Dell company laptop, after one year no one be ready to take for 15, 000 also.Every body very much afraid from this dell company. please read the below mail conversion between me and Dell company for your reference...


Dear All.,

I have awaited since last one year with patience, even though you are
not able to resolve my issue. more over you are always giving your web
site address.
( no body will purchase dell laptop, if verifying your web site terms
and conditions. you have to mention all the terms and conditions and
have take a agreement of each and every customer, who are commits
your laptop and servicing with refurbsihed (re used )spares.)

When the purchase the laptop I proud to have dell laptop, when come to
realty, I feel very shameless to have one and only service less
product named Dell.

Finally I am requesting you all to resolve my laptop issue with new
spares since I have no patience to wait a such a long time. Other wise
I will go to file leagal case.


Regards,
Sridhar Patta,
[protected]
visakhapatnam.

RE: Dell service tag: 4R257BS - Mentally disturbed becuase of your
worst and worst service- Pls dont iritate me
From : sridhar patta <[protected]@indiatimes.com> Wed, Mar 14, 2012 12:00 PM
To : jinsy Babu <[protected]@Dell.com> •
Reply

Reply All Forward Open in new window Show Original

•


Dear Ms/Mrs. Jinsy,

Please remember that my laptop is having warranty when I log in
compliant. after two months also you are not resolved my laptop even
refurbished (reused/seconds spares) spares replaced also. Now it is
coming to out warranty. Pls note that here there is no out warranty
conditions apply, since my compliant is still pending.

Moreover you are not confidence about your refurbished spares and your
company service, since you are not confirming quarries raised by me
in the below trail mail and you are trying to escape by mentioning out
warranty, where as compliant received in warranty status...Then how
can belief consumer about your service and your reused (refurbished )
spares. Pls justify your self atleast...

Thanks for your reply with un resolved and escaping from customer service issue

There is no hopes on your service...

Now I will go to proceed legally on Dell and Reliance digital sales
team, since they are selling seconds/service less dell company laptop
at new PC rate ( at Rs 41000/- ).

Regards,
Sridhar
Vizag
[protected]

----- Original Message -----

From: Jinsy Babu

To: sridhar patta
Sent: Mon, 12 Mar 2012 16:49:25 +0530 (IST)
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me
Dear Mr. Patta,


Thank you for your e-mail.

1. Replacement parts may be refurbished as per the warranty entitlement.



2. System warranty will apply to the replaced parts. Since your
system is already out of warranty, the replaced parts will carry a 90
day warranty.

3. We regret to inform you that we will not be able to replace with
parts branded new as per the warranty entitlement.



4. Please visit the link for Dell terms and conditions






http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=in&...⇄




Please let us if we can schedule a service and let us know the best
time to contact you in this regard.

Regards,
Jinsy Babu

Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Friday, March 09, 2012 6:36 PM
To: Jinsy Babu
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me
Dear Ms/Mrs Jinsy.,

Pls dont confuse me with your links.. Kindly revert with point wise
for the below quarries raised by me.

1) You are issuing again refurbished (Re used spares) or good ones for
repeated complaint.
2) Is there any warranty/guarantee for your refurbished spares.
3) Are you belieiving that your refurbsihed spares will work for next
six months, if not pls replace my spares with new spares instead of
Refurbished spares (Re used spares ) other wise please replace my
product, if you are not having new spares.
4) how you are selling your products with out new spares for service
instead of seconds(refurbished) spares.

See, Ms/Mrs Jinsy, Mistakenly I have purchsed worst serviced Dell
company lap top with white money, dont think like black money. And I
have been harashed mentallay by your Worst and Worst service and I
have loose my money, I failled my targets/commitments and also I have
been met with accident because of lost my patience and concentration
on everything.

I am also working in service feild and we never treated with any
customer like you, if any customer compliant repated we will be
replace the hole prodcut even we are servicing with new spares not old
spares like your company. becuase of we have ethics..But here I dont
demend for product replacement, I am requesting for new spares, I
never seen this type of service in my life...

I hope you will be resolve my issue by providing new spares or
replacing the product.

I am planning to publish in news paper through 3000 pamplets for
selling your service less company laptop.
( I will mention on the pamplets about your service also to dont
create problem with buyer in future )

Pls reply with point wise for the above .

Regards,
Sridhar
Vizag
[protected]



----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Thu, 8 Mar 2012 16:55:02 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me


Dear Mr. Patta,


This is with regards to the conversation we had. Dell is willing to
resolve the technical issues with your system as per your warranty
entitlement available on the link.
http://www1.ap.dell.com/content/topics/topic.aspx/ap/policy/en/services?c=in&...⇄
Regards,

Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: Jinsy Babu
Sent: Wednesday, February 08, 2012 4:53 PM
To: [protected]@indiatimes.com
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- Pls dont iritate me

Dear Mr. Patta,
This is with reference to your e-mail. I tried reaching you at
[protected] but I was unable to get through to you. Kindly note that we
would resolve the issue reported by replacing parts. The parts used
for replacement may be refurbished. This is the Dell’s final position
in this regard.
Please let me know if you want to proceed further.
Regards,

Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Monday, February 06, 2012 8:31 PM
To: Jinsy Babu
Cc: Ayanavo dell customer care managar; david; dell marketing; dell
sales; donald dell; Dell, Michael; ronald dell
Subject: RE: Dell service tag: 4R257BS - Mentally disturbed becuase of
your worst and worst service- ls dont iritate me
Dear Ms/Mrs Jinsy.,
Thank you for your reply.
Kindly confirm that you are sending spares are refurbished or good
ones ? If again repeat the same compliant after replaced with
refurbished spares, (Already you have replaced with refurbished
spares and result is my laptop completely dead and I lost lakhs of
patience and mentally I disturb a lot for this reason I wish to go to
consumer court)What Can I do ? Is there any guarantee for your
refurbished spares?

So Please send with new spares only. otherwise leave it and we will be
meet including (sales-reliance&dell & service) at consumer court .

Kindly dont iritate me with your unresolved mails.

Regards,
Sridhar
Visakhapatnam
[protected]

----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Mon, 6 Feb 2012 16:57:09 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS

Dear Mr. Patta,

Thank you for your e-mail. Kindly note that we are willing to resolve
the issue by replacing parts. The parts used for replacement may be
refurbished.

Please let us when we can have an engineer sent out to your address.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]

My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Sunday, February 05, 2012 11:16 AM
To: Jinsy Babu
Cc: Ayanavo dell customer care managar; david; del uk; dell; donald
dell; Dell, Michael; ronald dell; [protected]@dell.com;
[protected]@dell.com
Subject: RE: Dell service tag: 4R257BS
Hi,

Please not that you have sent your service engineer after few days of
the my compliant and he has replaced battery & Mother board with
refurbished/ reused spares even though I accepted that time to resolve
my issue with Refurbishing spares.And the system is worked for two
hours of the spares replaced. And again start the problem in my laptop
and the same thing has informed you when you are called for feedback
and told you clearly that I will observe the problem, if the same
problem persists for next two days also you have to resolve. As I told
I informed you that my Laptop was not working completely. And I have
shouted the video of the problem persists in my PC . and also I have
taken the different snaps of the different compliants on PC.
And Again I requested & begged to resolve my Issue but you all are
least bother to resolve a customer Issue. But again you are saying
that you will be sent with refurbished spares. Already I have verified
your warranty card/ information guide but no where mentioned that you
will service with used/refurbished/seconds spares. Please check... I
feel my self as It is really shameful to have a Dell Laptop

I spent more than Indian Rupees of 44, 000(including 2 years AMC) for
this laptop. This amount is very BIG to me, but it is very small
amount when I comparing with my Patience lost, Waste of time,
decreasing productivity on my job and also I met with accident also.
So you all are ( Including Reliance digital sales manager & Cluster
head at visakhapatnam, Reliance AP CEO, Reliance Digital national
head for selling your product without service /product information,
all the company directors and service and sales managers)the
responsible.


Finally I requesting you to send your engineer with new branded spares, since you have already replaced with refurbished spares and result
is my PC is completely dead.Then How can I accept again for
refurbishing spares for repeated compliant. Now a days for 250 rupees
worth product also they are replacing with new spares only, But you
are replacing with used spares for 44000 daily/every minute used
product also... Please think your self and justify...

Please come with solution by Monday and I will go to purchase good
serviced company lap top by tomorrow and I will share my experience
with all ...

Thanks and Regards,
Sridhar P
[protected]
Visakhapatnam
Andhrapradesh

----- Original Message -----
From: Jinsy Babu
To: sridhar patta
Sent: Fri, 3 Feb 2012 17:03:42 +0530 (IST)
Subject: RE: Dell service tag: 4R257BS
Dear Mr. Patta,
This is with reference to the service tag: 4R257BS. Kindly note that
we are willing to resolve the issue by replacing parts and so we had
sent an engineer to complete the service, however, the service was not
completed as per your insistence. We would like to let you know that
we would still send out an engineer to complete the service. The parts
are branded refurbished and this is as per your warranty entitlement.
Please let us when we can have an engineer sent out to your address.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Thursday, February 02, 2012 11:09 AM
To: Jinsy Babu
Cc: cannon; del uk; dell; donald dell; Dell, Michael; ronald dell
Subject: RE: Dell service tag: 4R257BS
Dear Mr/Mrs . Jinsy.,
What can I do with your web site address. I have failled to achieve my
targets on last month because of you people including you. Who will
responsible for this ? Earlier I have used laptop for 3years which was
purchased at 28K but I never faced trouble with that laptop.But here I
spent 44K money and lakhs of pateince and pain which was done BIG
MISTAKE in throug out my life.
Even your officials also not bothered about the customer service.I
surpraising to see this type of service.

Just you are passing time instead of resolve my issue. you are
tryining to wash your hands. which is not suitable in service feild. I
am feeling shameful my self to have a Dell Laptop.

THIS IS TO INFORM YOU, THAT I WILL GO TO TAKE LEAGAL ACTION, IF MY
ISSUE IS NOT RESLOVED BY TOMMOROW.

IF YOU WANT COMPLETE HISTROY MY COMPLIANT I WILL SEND INCLUDING VIDEO
CLIPS OF THE PROBLEM/ERRORS, PRINT SCREEN, PHOTOS OF THE ERRORS WHICH I
WAS SHOWN TO YOUR SERVICE ENGINEER FOR YOUR REFERENCE.
I REQUEST YOU TO DONT WASTE YOUR TIME AND MY TIME WITHOUT SOLUTION.
PLEASE COME WITH SOLUTION AND RESOLVE.

I AM EXPECTING YOUR NEEDFUL ACTION NOT A REPLY MAIL .

THANK YOU FOR YOUR FEEDBACK.

Regars,
Sridhar P
[protected]
VISAKHAPATNAM





----- Original Message -----

From: Jinsy Babu

To: sridhar patta

Sent: Wed, 1 Feb 2012 16:45:24 +0530 (IST)

Subject: RE: Dell service tag: 4R257BS
Dear Mr. Patta,
Thank you for your e-mail. Kindly note that we would resolve the issue
you reported by replacing parts. The parts used for replacement may be
refurbished. For more information on your system warranty coverage,
please refer to www.dell.co.in.
Please revert for any clarifications in this regard.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.
From: [protected]@indiatimes.com [mailto:[protected]@indiatimes.com]
Sent: Wednesday, February 01, 2012 11:13 AM
To: Jinsy Babu
Subject: Re: Dell service tag: 4R257BS
Dear Ms/Mrs Jinsy.,
As you aware that I am facing trouble with your service since last
three weeks. And you are not able to resolve my issue till now. I have
gave compliant for charging back up and you people are given one link
to update in my PC. Result is my Laptop completely dead. Again I
requested to rectify my problem. after some days your service engineer
has came along with Refurbished spares and replaced with existing
branded spares. After replacing the spares with Refurbished spares,
My laptop is worked for two hours and after that again start trouble
in my laptop.And the same thing have informed to your people and to
you also. How can you say that you will replace with old/used spares
for repeated failure/repeated compliant and more over escalation call
also. Please think as a customer. If the same will happen to you, what
will you do ? How can manage your job/work ?
Please try to my situation and act accordingly...
Thanks and regards,
Sridhar
[protected]
Visakhapatnam
Andhrapradesh
----- Original Message -----
From: Jinsy Babu
To: sridhar patta
Sent: Tue, 31 Jan 2012 16:38:51 +0530 (IST)
Subject: Dell service tag: 4R257BS

Dear Mr. Patta,
This is with reference to the service tag: 4R257BS. As discussed,
under Dell warranty terms and conditions, Dell is willing to resolve
the issues reported by replacing the parts. The parts will be branded
refurbished which does not necessarily mean that they are old/ used
parts.
Kindly confirm to proceed further.
Regards,
Jinsy Babu
Dell | Executive Customer Support Team
Office : +[protected]
My work schedule is 8:00 am – 5:00pm IST Monday to Friday.

Indian government should ban this service less dell company. and selling products at high price but quality is very low...

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