[Resolved] Dell — Not following their own terms and conditions | |
The Incharge, Dell India Legal Team, Dt. 23/05/2009 Divyasree Greens, Survey No. 12/1, 12/2A, 13/1A Challaghatta Varthur Hobli Bangalore-560071 Dear Sir, Re; Complaint No. Case ID 1905581 Dt. 5th May, 2009 This is to inform you as under:- 1. That a Laptop “Dell Inspiron 1545, Blue, 3GB, 320 GB, Vista Premium” was purchased by me on 23/04/2009 for Rs. 42500/- vide Invoice NO. LT/S/09-10/S1/147 Book No. 3 Dt. 23/04/2009 from your Exclusive Show Room at NOIDA 2. That since I was not satisfied with the laptop I requested your showroom people to return it and give me credit voucher as is permissible as per Dell’s Return Policy-India, 2002 as published on your website. They point blankly refused to listen to me and referred me to Your official Sh. Sandeep Narula. 3. I contacted Sh. Narula and explained him the facts, who assured me to reply shortly. However inspite of more than 100 calls at his cell No. [protected], and mails to his Dell, s ID( the log of which is available with me and will be produced at an appropriate time), he could not give me any reply. My email to Mr. Narula Dt. 1st May is enclosed for your ready reference. 4. Since Sh. Narula assumed no responsibility to satisfy the customer(which in itself is very very derogatory on part of a Company like Dell), I made a complaint on line to your [protected]@dell.com on 5/5/09 and got an automatic reply on 6/5/09 with RE care ID- 1905581. I had to remind again on 8/5/09 for a reply. 5. On 11/5/09, your people asked me provide Service Tag number, which after ascertaining I wrote to them on 12/5/09. the Service Tag no was J9G13BS. 6. You have such a battery of Intelligent people who after such a long exchange of emails, again asked me on 13/5/09 “ Please let us know the issue to take it forward.” 7. I again told them the issue on 13/5/09 as is evident from the enclosed papers. 8. Then on 15/5/09, your people told me that “Return Policy- India is not applicable for the retail purchase” meaning thereby that I am bound to suffer as I have purchased the laptop from your Exclusive show Room and not from you over net. 9. On 15/05/09 I asked them the name, email and phone no of your Incharge India to make a complaint to him. Your so sharp team could send me a reply on 22/5/09 at 13.17 under RE- case ID 1905581 directing me to write to “Dell India Legal Team, Divyasree Greens, Survey No. 12/1, 12/2A, 13/1A Challaghatta Varthur Hobli Bangalore-560071” 10 In view of the forgoing, I serve upon you this notice to provide para was reply to the following;- a) Whether Dell Exclusive Show Rooms are not Yours? If yes, the purpose of showing their locations on your web site may please be explained? b) Whether showing their locations on your website is with the sole intention of misconceiving and cheating the public at large like me? c) Whether you maintain double policies/ standards viz. one for those who purchase it over net, and the other policy for those who purchase it from your Exclusive Show Rooms. d) Whether your officials like the marketing men in the Showroom NOIDA, Mr. Sandeep Narula, Dell’s Delhi Officeincharge, The customer Care people working at your website are not guilty of gross misconduct for harassing your customer i.e. me or they have been doing so as per your instructions. e) Whether the terms conditions shown on your website are applicable to your customers purchasing the machines from your “Dell’s Exclusive Showroom” 11 In addition to the reply to the above questions, I ask you to Pay the following amounts to me at the earliest i) The refund of Rs. 42, 500/- which I had deposited with your “Dell’s Exclusive Showroom” ii) Damages assessed to the tune of Rs. 50, 000/- towards hiding information, which a customer is lawfully entitled to know iii) Damages to the tune of Rs. 50, 000/- towards mental agony and harassment committed by your officials since !st. May 2009 till 23/05/2009 and @ Rs. 1000/- per day till you settle the entire dues. I further put you on notice that you must reply and pay me the aforesaid sums on or before 15th of June, 2009 failing which I shall be left with no option but to initiate legal action against your company under the appropriate provisions of Law at your entire risks as to costs & consequences thereof. A copy of this notice has been retained in my office along with Annexure, which shall be used against you at an appropriate time. Yours faithfully, (Ravinder Lal Batta) C-1/702, Milan Vihar CGHS, 72, I.P. Extn. Patparganj Delhi-110092 “ Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 11 Comments | |
Comments
Dear Ravinder,
You Should escalate this complaint to various online complaint websites so that the people may not fool the consumers like you and me.
You Should escalate this complaint to various online complaint websites so that the people may not fool the consumers like you and me.
Dell India Pvt ltd — Online Order Commitment Not Fullfilled Due To Price Change
I booked Dell Laptop through their online booking system on 3rd Feb 2010. They acknowledged the order with message " One of our sales representative will be in contact you within next 24 business hours on telephone number you have provided below". They never called me. Today i.e. on 8th Feb I contacted through customer care number they said your order will be supplied Only against Upward revised price as per enclosed New Quotation. I think this is not a business. My Internet Ref No is IN[protected] dt 3.2.10. Dear Sir/madame,
We are happy to have come across your company contact and your incredible product lines.we hope we shall do business with you..Am sure business is okay in your company.please quote for our company the order below in door to door price via normal cargo airline or ups, fedex or dhl, in Entebbe International Airport below is our order;please qoute for us in us dollars
1= HP LAPTOPS====50PCS
DEOCAMSOLARSOLUTION U, LTD
PLOT 77 KING AVENUE
P.O BOX 71134 KAMPALA UGANDA
TELE:+[protected]
Fax:+[protected]
EMAIL:dr.[protected]@yahoo.co.uk
Hope to hear from you for more regular business.
Do you have online network so that we want to start sending the details please confirm am ready to send the card details
BEST REGDS
DEO MUKASA
PROJECT MANAGER
We are happy to have come across your company contact and your incredible product lines.we hope we shall do business with you..Am sure business is okay in your company.please quote for our company the order below in door to door price via normal cargo airline or ups, fedex or dhl, in Entebbe International Airport below is our order;please qoute for us in us dollars
1= HP LAPTOPS====50PCS
DEOCAMSOLARSOLUTION U, LTD
PLOT 77 KING AVENUE
P.O BOX 71134 KAMPALA UGANDA
TELE:+[protected]
Fax:+[protected]
EMAIL:dr.[protected]@yahoo.co.uk
Hope to hear from you for more regular business.
Do you have online network so that we want to start sending the details please confirm am ready to send the card details
BEST REGDS
DEO MUKASA
PROJECT MANAGER
DELL — Dell is not follow their own terms and conditions
I have just purchased a Dell Inspiron before 40 days. And started to getting hardware errors.As per terms and conditions they replace the system within 30 days from date of purchase. Also they were aggree to replce the system.
But now they are saying they will only replace the HDD and also I need to pay for Windows 7 again. I got licence copy of Windows 7 with Core i3 Dell Inspiron. I don't understand what's the need to repay for licence version again.
Dell is not good at all.
Santosh J.
I totally agree with you, that Dell is not their own terms and conditions
I have just purchased a Dell Inspiron before 40 days. And started to getting hardware errors.
As per terms and conditions they replace the system within 30 days from date of purchase.
But now they are saying they will only replace the HDD and I need to pay for Windows 7. I got licence version of Windows 7 with Core i3 Dell Inspiron. I don't understand what's the need to repay for licence version again.
Dell is not good at all.
Santosh J.
I have just purchased a Dell Inspiron before 40 days. And started to getting hardware errors.
As per terms and conditions they replace the system within 30 days from date of purchase.
But now they are saying they will only replace the HDD and I need to pay for Windows 7. I got licence version of Windows 7 with Core i3 Dell Inspiron. I don't understand what's the need to repay for licence version again.
Dell is not good at all.
Santosh J.
WOULD NEVER GO AGAIN FOR DELL PRODUCT IN MY LIFE. MY TRAILING MAILS BELOW SHOWS THEIR UNETHICAL PROFESSIONALISM. GOD SAVES THIS ORGANIZATION IF THEY WANT TO SUSTAIN LIKE THIS.
[protected] Forwarded message[protected]
From: Rajdeep Mann <rajdeep.[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 12:42 PM
Subject: Fwd: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
To: [protected]@dell.com
Cc: [protected]@dell.com, [protected]@dellteam.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com
Dear Kishore,
Please let me have the next committed date. I on behalf of my organization where all my people working for me using DELL, assure you that we would never buy DELL product in future. I salute to the entire DELL team in India for bullying a customer like me being fooled.
Please let me have your next delivery date as usual what you're giving me for last 2 months.
Sampath - Fail to understand why do DELL mention this big message " Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com " Do you really know and understand as how Kishore is doing or these lines are just for sake of keeping it & assuring the customer with your irresponsible and unethical commitments.
Rajdeep Mann
[protected] Forwarded message[protected]
From: <[protected]@dell.com>
Date: Mon, Jan 10, 2011 at 1:31 PM
Subject: RE: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
To: rajdeep.[protected]@gmail.com
Cc: [protected]@dellteam.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com
Dear Sir,
Order is in transit will make sure the battery will be delivered before 14/01/2011.
Will keep post updated till the closure.
Regards,
Kishore Subramany
India Customer Support, Senior Technical Support Associate
Dell | Consumer, Small and Medium Business
Toll free :[protected]
Office:[protected] Extn: 6590
Fax : +[protected]
My work schedule is 9:00 am - 6:00 pm(Mon-Fri)
Website: http://supportapj.dell.com/support/index.aspx?c=in&l=en&s=dhs
Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com
From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Monday, January 10, 2011 1:30 PM
To: GS, Sampath
Cc: RC, Naveen - Dell Team; Subramany, Kishore; HSB, India_Care; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
Mr Sampath,
I am still waiting for the battery to be delivered to me as committed by your team. It looks that Dell India has become a team of irresponsive bureaucrats who only promises but do not deliver.
Do you realize that i had ordered for the battery on 12th October and its 10th of January today and i am still not been updated about the delivery from your team.
I am trying desperately to get Naveen and Kishore on phone but its not being answered.
Please let me know if at all i am getting the battery or not. In case i am not getting it, please credit the amount back in my account with interest which i paid through my credit card.
Rajdeep Mann
On Wed, Dec 8, 2010 at 3:49 PM, Rajdeep Mann <rajdeep.[protected]@gmail.com> wrote:
Dear Sampath,
Trailing mails are self explanatory. I am absolutely fed up in chasing Kishore for last 1 month to know the status of my product delivery (9C battery) and till to date he has not bothered to inform me where do my delivery status stands. As per my today's discussion with Naveen (my order no given by Naveen as[protected], he has assured me that Kishore would get back on phone to tell me the exact status for which i am still doubtful.
It seems that you people are taking customer for a ride and absolute bother less to reply.
I strongly state that this is going to be my last chasing mail and incase i don't get any reply from your side, I will have no option but to take a legal recourse.
Rajdeep Mann
On Wed, Dec 8, 2010 at 3:21 PM, <[protected]@dellteam.com> wrote:
HI Kishore,
Request to kindly call the customer and update the order status.
Naveen Rc
India Customer Support, Inside Sales Sepcialist
Dell | Consumer, Small and Medium Business
Toll free :[protected]
Toll: +[protected] / 4119 7969 EXT: 8735 (If you could not reach me please shoot a mail for a callback)
Fax : +[protected]Kind Attn: Naveen Rc)
Website: www.dell.co.in Email: [protected]@dell.com
My work schedule is 9:00 am - 6:00 pm(Mon-Fri)
Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com
From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Tuesday, December 07, 2010 4:10 PM
To: Subramany, Kishore
Cc: RC, Naveen - Dell Team; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER[protected]
Dear Kishore,
You were to call me as per below mail but i am still waiting & looks you are sleeping over the issue. It is 7th today and your response is as late as your supply. It is shocking and shameful that DELL doesn't meet its supply commitment in spite of taking full money as advance. It is height of irresponsibility and lethargy and taking the customer for a ride.
Can i know the reason and status other wise i will have no option but to take legal recourse.
Rajdeep Mann
On Thu, Dec 2, 2010 at 11:49 AM, <[protected]@dell.com> wrote:
Dear Sir,
I Apologies for the Inconvience caused.
I will check the faulty gap of this order and will call you for the order status.
Regards,
KISHORE
From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Thursday, December 02, 2010 11:47 AM
To: Subramany, Kishore
Subject: Re: SER[protected]
Dear Kishore,
I have been chasing to get you on phone but have not been successful. Want to know the status of my order which was done on 11th October and the product was to be delivered in 3-4 weeks. Now its 10th week and i still do not have any update.
I definitely do not expect this culture from an organization like DELL. Nobody had a courtesy to even call me incase the order is being delayed instead I have been chasing you people for the status.
Please let me know if some action from your side is been taken urgently failing which i shall be forced to send you the legal notice.
Thanks,
Rajdeep Mann
On Wed, Oct 13, 2010 at 6:09 PM, <[protected]@dell.com> wrote:
Dear Sir,
Greetings from Dell!
Thank you for choosing Dell. I have submitted your order on 11/10/2010
Your order number is[protected]Quote # 25100726/2)
Your product will be delivered in next 3 – 4 weeks from the date of placing the order. In case of warranty orders, it will reflect on your account in the next 10-15 working days.
Delivery Information
§ We will email you to confirm your Estimated delivery date as soon as we can
§ You can check the progress of your order after 48 hrs at anytime by clicking on this link: http://cs.ap.dell.com/support/orderstatus (Not required for Vidur/Devraj orders)
§ We cannot change your delivery address so please be available to take delivery
For answers to the most frequently asked questions please click http://supportapj.dell.com/support
Useful Numbers and support 9am – 6pm Mon-Friday:
For Non Technical and delivery queries contact Customer Care :[protected]/[protected] or e-mail to [protected]@dell.com
For Technical Queries please contact Technical Support :[protected]/[protected]
For INSTALLATION of new system :[protected]/[protected], then choose option 2, followed by option 1 or e-mail to [protected]@dell.com
Regards,
Kishore Subramany
India Customer Support, Inside Sales Specialist
Dell | Consumer, Small and Medium Business
Office:[protected] Extn: 6590
SER[protected]
Inbox
X
Reply
|
[protected]@dellteam.com
to me, Mehboob_Ahmed
show details Oct 11
from
[protected]@dellteam.com
to
rajdeep.[protected]@gmail.com
cc
[protected]@dell.com
date
Mon, Oct 11, 2010 at 7:42 PM
subject
SER[protected]
hide details Oct 11
Dear Customer,
Thank You for Choosing DELL.
This is with regards to the conversation you have had with Dell regarding the quote for 6C Battery
• Quote for 6C Battery
Following are the charges as mentioned:
The Price Comes to : Rs. 5500/-(Inclusive of Taxes)
Please reply with your Shipping Address and the details of the payment you are making so as to send you a formal Quotation
Delivery Lead Time is 3-4 weeks depending on part availability.
Installation if required will be additional
Terms and Conditions:
· Payment Terms: 100% in advance. (Options below).
· Validity of this quotation is 15 days only.
· On receipt of this quote, customer is expected to sign/seal the quotation(s), declaration letter, confirm billing/shipping address, and send the same along with their payment by Courier/Mail .(if ordered)
· Kindly provide the road permit form where ever required at the time of shipment if required to deliver to your destination.
· All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. These terms would apply irrespective of terms mentioned in the PO.
· Upon receipt of PO / PAYMENT from the customer, it would take up 2 -3 weeks to deliver in India. These services are carried out during Monday to Friday, 9 AM till 6 PM (IST) excluding holidays.
Payment options:
· Payment Mode DEMAND DRAFT PAYABLE AT BANGALORE OR Credit card. IF CHEQUE IS SENT, ORDER WILL BE PROCESSED ONLY AFTER CHEQUE CLEARANCE
· DD in favour of "Dell India Pvt Ltd" (payable at Bangalore ONLY)
Diners and Debit Card not accepted. No payments either in cash is accepted nor is cheque pick up option available so order has to be couriered to the mentioned address.
Courier the DD/Cheque to:
Attention to: Naveen Rc
Dell India Pvt Ltd, Divyashree Greens,
Ground Floor, S.No. 12/1, 12/2A, 13/1A,
Challaghatta Village (Kormangal Intermediate
Ring Road), Domlur Bangalore 560071.
Regards,
Naveen Rc
India Customer Support, Inside Sales Sepcialist
Dell | Consumer, Small and Medium Business
Office:[protected] Extn: 8735
Fax :[protected]
from
rajdeep.[protected]@gmail.com
reply-to
rajdeep.[protected]@gmail.com
to
[protected]@dellteam.com
cc
[protected]@dell.com
date
Tue, Oct 12, 2010 at 7:56 AM
subject
Re: SER[protected]
mailed-by
gmail.com
hide details Oct 12
Dear Naveen,
I have confirmed for 9C battery instead of 6C battery where in you and your team in tele conference have confirmed me that 9C battery can be fitted in my Laptop as the size of both the battery is same.
Kindly rectify your order with 9C battery. In addition to that, you have told me the total value of 9C battery inclusive of all taxes as Rs6000/-. Moreover I am surprised as to why are you asking me the mode of payment when I've already paid the full amount by providing you my Visa credit card details over the telephone yesterday i.e.11-10-10
Please clarify.
Regards,
Rajdeep Mann
House no. 1268,
Sector-14,
Faridabad - 121007
Sent from BlackBerry® on Airtel
[protected] Forwarded message[protected]
From: Rajdeep Mann <rajdeep.[protected]@gmail.com>
Date: Tue, Jan 18, 2011 at 12:42 PM
Subject: Fwd: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
To: [protected]@dell.com
Cc: [protected]@dell.com, [protected]@dellteam.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com
Dear Kishore,
Please let me have the next committed date. I on behalf of my organization where all my people working for me using DELL, assure you that we would never buy DELL product in future. I salute to the entire DELL team in India for bullying a customer like me being fooled.
Please let me have your next delivery date as usual what you're giving me for last 2 months.
Sampath - Fail to understand why do DELL mention this big message " Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com " Do you really know and understand as how Kishore is doing or these lines are just for sake of keeping it & assuring the customer with your irresponsible and unethical commitments.
Rajdeep Mann
[protected] Forwarded message[protected]
From: <[protected]@dell.com>
Date: Mon, Jan 10, 2011 at 1:31 PM
Subject: RE: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
To: rajdeep.[protected]@gmail.com
Cc: [protected]@dellteam.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com, [protected]@dell.com
Dear Sir,
Order is in transit will make sure the battery will be delivered before 14/01/2011.
Will keep post updated till the closure.
Regards,
Kishore Subramany
India Customer Support, Senior Technical Support Associate
Dell | Consumer, Small and Medium Business
Toll free :[protected]
Office:[protected] Extn: 6590
Fax : +[protected]
My work schedule is 9:00 am - 6:00 pm(Mon-Fri)
Website: http://supportapj.dell.com/support/index.aspx?c=in&l=en&s=dhs
Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com
From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Monday, January 10, 2011 1:30 PM
To: GS, Sampath
Cc: RC, Naveen - Dell Team; Subramany, Kishore; HSB, India_Care; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER[protected]FAILURE AGAINST DELIVERY COMMITMENT)
Mr Sampath,
I am still waiting for the battery to be delivered to me as committed by your team. It looks that Dell India has become a team of irresponsive bureaucrats who only promises but do not deliver.
Do you realize that i had ordered for the battery on 12th October and its 10th of January today and i am still not been updated about the delivery from your team.
I am trying desperately to get Naveen and Kishore on phone but its not being answered.
Please let me know if at all i am getting the battery or not. In case i am not getting it, please credit the amount back in my account with interest which i paid through my credit card.
Rajdeep Mann
On Wed, Dec 8, 2010 at 3:49 PM, Rajdeep Mann <rajdeep.[protected]@gmail.com> wrote:
Dear Sampath,
Trailing mails are self explanatory. I am absolutely fed up in chasing Kishore for last 1 month to know the status of my product delivery (9C battery) and till to date he has not bothered to inform me where do my delivery status stands. As per my today's discussion with Naveen (my order no given by Naveen as[protected], he has assured me that Kishore would get back on phone to tell me the exact status for which i am still doubtful.
It seems that you people are taking customer for a ride and absolute bother less to reply.
I strongly state that this is going to be my last chasing mail and incase i don't get any reply from your side, I will have no option but to take a legal recourse.
Rajdeep Mann
On Wed, Dec 8, 2010 at 3:21 PM, <[protected]@dellteam.com> wrote:
HI Kishore,
Request to kindly call the customer and update the order status.
Naveen Rc
India Customer Support, Inside Sales Sepcialist
Dell | Consumer, Small and Medium Business
Toll free :[protected]
Toll: +[protected] / 4119 7969 EXT: 8735 (If you could not reach me please shoot a mail for a callback)
Fax : +[protected]Kind Attn: Naveen Rc)
Website: www.dell.co.in Email: [protected]@dell.com
My work schedule is 9:00 am - 6:00 pm(Mon-Fri)
Customer feedback | How am I doing? Please contact my manager: [protected]@dell.com
From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Tuesday, December 07, 2010 4:10 PM
To: Subramany, Kishore
Cc: RC, Naveen - Dell Team; Syed, Mehboob; Sarangi, Manoranjan
Subject: Re: SER[protected]
Dear Kishore,
You were to call me as per below mail but i am still waiting & looks you are sleeping over the issue. It is 7th today and your response is as late as your supply. It is shocking and shameful that DELL doesn't meet its supply commitment in spite of taking full money as advance. It is height of irresponsibility and lethargy and taking the customer for a ride.
Can i know the reason and status other wise i will have no option but to take legal recourse.
Rajdeep Mann
On Thu, Dec 2, 2010 at 11:49 AM, <[protected]@dell.com> wrote:
Dear Sir,
I Apologies for the Inconvience caused.
I will check the faulty gap of this order and will call you for the order status.
Regards,
KISHORE
From: Rajdeep Mann [mailto:rajdeep.[protected]@gmail.com]
Sent: Thursday, December 02, 2010 11:47 AM
To: Subramany, Kishore
Subject: Re: SER[protected]
Dear Kishore,
I have been chasing to get you on phone but have not been successful. Want to know the status of my order which was done on 11th October and the product was to be delivered in 3-4 weeks. Now its 10th week and i still do not have any update.
I definitely do not expect this culture from an organization like DELL. Nobody had a courtesy to even call me incase the order is being delayed instead I have been chasing you people for the status.
Please let me know if some action from your side is been taken urgently failing which i shall be forced to send you the legal notice.
Thanks,
Rajdeep Mann
On Wed, Oct 13, 2010 at 6:09 PM, <[protected]@dell.com> wrote:
Dear Sir,
Greetings from Dell!
Thank you for choosing Dell. I have submitted your order on 11/10/2010
Your order number is[protected]Quote # 25100726/2)
Your product will be delivered in next 3 – 4 weeks from the date of placing the order. In case of warranty orders, it will reflect on your account in the next 10-15 working days.
Delivery Information
§ We will email you to confirm your Estimated delivery date as soon as we can
§ You can check the progress of your order after 48 hrs at anytime by clicking on this link: http://cs.ap.dell.com/support/orderstatus (Not required for Vidur/Devraj orders)
§ We cannot change your delivery address so please be available to take delivery
For answers to the most frequently asked questions please click http://supportapj.dell.com/support
Useful Numbers and support 9am – 6pm Mon-Friday:
For Non Technical and delivery queries contact Customer Care :[protected]/[protected] or e-mail to [protected]@dell.com
For Technical Queries please contact Technical Support :[protected]/[protected]
For INSTALLATION of new system :[protected]/[protected], then choose option 2, followed by option 1 or e-mail to [protected]@dell.com
Regards,
Kishore Subramany
India Customer Support, Inside Sales Specialist
Dell | Consumer, Small and Medium Business
Office:[protected] Extn: 6590
SER[protected]
Inbox
X
Reply
|
[protected]@dellteam.com
to me, Mehboob_Ahmed
show details Oct 11
from
[protected]@dellteam.com
to
rajdeep.[protected]@gmail.com
cc
[protected]@dell.com
date
Mon, Oct 11, 2010 at 7:42 PM
subject
SER[protected]
hide details Oct 11
Dear Customer,
Thank You for Choosing DELL.
This is with regards to the conversation you have had with Dell regarding the quote for 6C Battery
• Quote for 6C Battery
Following are the charges as mentioned:
The Price Comes to : Rs. 5500/-(Inclusive of Taxes)
Please reply with your Shipping Address and the details of the payment you are making so as to send you a formal Quotation
Delivery Lead Time is 3-4 weeks depending on part availability.
Installation if required will be additional
Terms and Conditions:
· Payment Terms: 100% in advance. (Options below).
· Validity of this quotation is 15 days only.
· On receipt of this quote, customer is expected to sign/seal the quotation(s), declaration letter, confirm billing/shipping address, and send the same along with their payment by Courier/Mail .(if ordered)
· Kindly provide the road permit form where ever required at the time of shipment if required to deliver to your destination.
· All sales are subject to Dell's Terms and Conditions of Sale, Service and Technical Support ("Terms and Conditions"), copies of which are available on www.dell.comap or on request. These terms would apply irrespective of terms mentioned in the PO.
· Upon receipt of PO / PAYMENT from the customer, it would take up 2 -3 weeks to deliver in India. These services are carried out during Monday to Friday, 9 AM till 6 PM (IST) excluding holidays.
Payment options:
· Payment Mode DEMAND DRAFT PAYABLE AT BANGALORE OR Credit card. IF CHEQUE IS SENT, ORDER WILL BE PROCESSED ONLY AFTER CHEQUE CLEARANCE
· DD in favour of "Dell India Pvt Ltd" (payable at Bangalore ONLY)
Diners and Debit Card not accepted. No payments either in cash is accepted nor is cheque pick up option available so order has to be couriered to the mentioned address.
Courier the DD/Cheque to:
Attention to: Naveen Rc
Dell India Pvt Ltd, Divyashree Greens,
Ground Floor, S.No. 12/1, 12/2A, 13/1A,
Challaghatta Village (Kormangal Intermediate
Ring Road), Domlur Bangalore 560071.
Regards,
Naveen Rc
India Customer Support, Inside Sales Sepcialist
Dell | Consumer, Small and Medium Business
Office:[protected] Extn: 8735
Fax :[protected]
from
rajdeep.[protected]@gmail.com
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rajdeep.[protected]@gmail.com
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[protected]@dellteam.com
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[protected]@dell.com
date
Tue, Oct 12, 2010 at 7:56 AM
subject
Re: SER[protected]
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gmail.com
hide details Oct 12
Dear Naveen,
I have confirmed for 9C battery instead of 6C battery where in you and your team in tele conference have confirmed me that 9C battery can be fitted in my Laptop as the size of both the battery is same.
Kindly rectify your order with 9C battery. In addition to that, you have told me the total value of 9C battery inclusive of all taxes as Rs6000/-. Moreover I am surprised as to why are you asking me the mode of payment when I've already paid the full amount by providing you my Visa credit card details over the telephone yesterday i.e.11-10-10
Please clarify.
Regards,
Rajdeep Mann
House no. 1268,
Sector-14,
Faridabad - 121007
Sent from BlackBerry® on Airtel
DELL HAS RAPIDLY DETERIOTED IN SERVICE.
JUST LIKE IN USA, WHERE STUDENTS PUT A BOARD OUTSIDE THEIR DORM ROOM "DELL SUCKS"
IT SEEMS DELL IS FOLLOWING THE SAME PATH IN INDIA ALSO.
DELL IS EXTREMELY RUDE PEOPLE IN CUSTOMER SERVICE.
JUST LIKE IN USA, WHERE STUDENTS PUT A BOARD OUTSIDE THEIR DORM ROOM "DELL SUCKS"
IT SEEMS DELL IS FOLLOWING THE SAME PATH IN INDIA ALSO.
DELL IS EXTREMELY RUDE PEOPLE IN CUSTOMER SERVICE.
DELL INDIA — Non-refund of amount due
Through one of my friend, a Dell make Laptop was purchased from Dell Computers in USA and bought to Delhi. I have approached Dell India for extending warranty and ongoing service support. The Customer Service of Dell computers have agreed for the same and asked me to pay Rs.15,000/- for the same, which I agreed and the same was paid through by Axis Bank Credit Card. However, to my surprise the company informed me after a weeks time that the said product cannot be supported in India since it was a recent launch in USA. The company have agreed to refund the amount paid to them. The amount was paid to them on October 17, 2011 and it is more than a month now - still the company has not refunded the said amount to me. I seek your assistance in directing the company to refund the amount with interest and penalty for not honouring their commitment.Venkit
contact No. [protected]
Hi..
I purchase my dell laptop inspiron n5050 last year in september its still in warrnty period and on desktop its comming in written that your windows is not genuine i get back that dealer place comexel somdatt plaza the mall kanpur i show my issue to that dealer he asked me to left the laptop with him for a day so that he can re install my windows again but when i took my laptop from him after some days it again started showing that your window is not genuine...
Then i took the customer care number from dell website i contacted them about my issue so then they told me from where i purchased the laptop he has installed the pirated windows in my laptop and they asked me to purchase the original one which is costing near about rs.8000 i already paid such a huge amout to the dealer and again they were asking me to pay such a amount for the issue...
This particular fraud is done by the dealer twice with me y should i pay to buy such a big amount to get the genuine one this should be paid by the dealer and dell should take the action towards the dealer i mentioned his name and add above please check it out and resolve my issue...
Another cheat he has done he told me that his laptop has the warranty of 1 and haf year but now when i checked it on dell websie its showing my laptop has the warranty only for 1 year...how can the cheat like this please go through it and try to resolve my issue...
MUSSAVIR AHMAD
I purchase my dell laptop inspiron n5050 last year in september its still in warrnty period and on desktop its comming in written that your windows is not genuine i get back that dealer place comexel somdatt plaza the mall kanpur i show my issue to that dealer he asked me to left the laptop with him for a day so that he can re install my windows again but when i took my laptop from him after some days it again started showing that your window is not genuine...
Then i took the customer care number from dell website i contacted them about my issue so then they told me from where i purchased the laptop he has installed the pirated windows in my laptop and they asked me to purchase the original one which is costing near about rs.8000 i already paid such a huge amout to the dealer and again they were asking me to pay such a amount for the issue...
This particular fraud is done by the dealer twice with me y should i pay to buy such a big amount to get the genuine one this should be paid by the dealer and dell should take the action towards the dealer i mentioned his name and add above please check it out and resolve my issue...
Another cheat he has done he told me that his laptop has the warranty of 1 and haf year but now when i checked it on dell websie its showing my laptop has the warranty only for 1 year...how can the cheat like this please go through it and try to resolve my issue...
MUSSAVIR AHMAD
dear ravinder,
did u got the cash refund...????
i am also bounded by such case... i bought from dell online... got credit note and now i am not getting the laptop i want...
did u got the cash refund...????
i am also bounded by such case... i bought from dell online... got credit note and now i am not getting the laptop i want...
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Thanks for writing your complaint over this website and this is an eyeopener for me. As, I was planning to visit NOIDA DELL showroom for purchasing new laptop within 2-days.
But after going through your complaint, needless to say, that I have dropped this idea for purchasing DELL.
I request you, If DELL guy do not address your concern than definitely go for legal action against these people.
Keep update.
Thanks,
Kinshuk