Dell Studio Laptop — Delay in Repair the laptop.

Dell Studio Laptop — product under warranty period but service not provided

I had purchased dell studio 15 laptop 2 months back and whn i was playing the dvd there was a very dim negligible voice and when i contacted the dell customr support by phone they told me several instructions but insipite of that it is not working properly and i have emailed the company regarding this and asked me to provide onsite support but they are not giving any reply...

Dell Studio Laptop — Worst Customer Service of Dell

I bought my Dell Studio Laptop (service tag 19TY2BS) on 29 March 09 from Dell Showroom in Noida, UP, India, I was told that the 15 month of McAfee Licence is included in the purchase but the licence has expired just in 30 days.

Despite repeated reminders to the dealers on email and phone calls in last 2 months, the dealer has not resolved the issue. Everytime the dealer promises that they will provide us the license by next day but no action is taken. For last one month the dealer started promising that he will send the licensed version of McAfee CD by courier but it has not been sent yet.

My wife and I have made repeated calls but the dealer is absolutely indifferent to the the stress it is causing to us. Please see the extract from my phone bill where you can see how many calls have been made to the Noida Dell Showroom to talk to the people at Dell Showroom numbers ([protected] and [protected]). Two people that we have spoken to repeatedly in the Showroom are Rajat and Deepak. Both keep promising that they will resolve our McAfee issue and call us back but they have not done anything in last 2 months except giving some or the other excuse everytime we called them.

04/05/200911:[protected]:01:46
07/05/200913:[protected]:01:15
13/05/200915:[protected]:02:34
21/05/200916:[protected]:00:58
23/05/200912:[protected]:02:29
23/05/200914:[protected]:02:03
30/05/200914:[protected]:00:59
31/05/200912:[protected]:01:16
06/06/200918:[protected]:00:49

08/06/200915:[protected]:01:37
10/06/200912:[protected]:00:42
12/06/200919:[protected]:04:55

go to dell site and get there toll free no. and call them.

studio bazar — product delay

i applied video/audio jack via snapdeal on 28-10-11,i lost 200 rupees.now also i didnt got that thing.

OH

Hi Coolrider,

Greetings from Dell.

We regret to hear about your Dell PC.

'IT SOLUTION'' is not an authorised service centre by Dell, request you to please speak to them to retrieve your laptop.

Alternatively, I will suggest you to vist our nearest Dell support centre to resolve the system issue swiftly and timely.

You can find Dell authorised service centers at: http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/dellcare/...⇄

However, if you can help me with the system issue details, I can try to help and suggest on the options.

Looking forward for your response.


Thanks & Regards,
Dell_Vijay D
Dell Social Media Responder
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