Dell India Complaints & Reviews

hello sir i have purchase dell laptop vostro 1014 his service tag no.36XXBN1 and express service code [protected], laptop bottom base has broke in one side. . i want to purchase extra warranty (warranty extension). i talk before 1 month in anoop bhargav, he know that laptop bottom base has broke and he said the warranty charge is 3900 rs and at this time i talk dell customer care he say the warranty charge 9000rs approx because your bottom base is broke. i have a one mail to anoop bhargav he writes in this mail the warranty charge is 3900rs. so i want to purchase extra warranty in 3900 rs pls help me

Name Monty agrawal
Contact no. [protected]

i purchase my dell vostro 1540 notebook laptop in the date[protected] but by using the laptop for 45 days it produse an problem of inbuild sound
speaker and also a another complaint is that i buy this laptop from local shop of my city that shopkeeper may not give me a genuine window 7
and also not give me another important driver dvd

I had bought your dell Inspiron 1464 and i am facing many problems from the very first day and my laptop is still not replaced.
It gets heated after using it for 30 minutes and after some days Operating System stop working then i have to install new Windows.
I am in a big problem with my laptop.
I have contacted to your customer care but they are not been able to solve my problem.
I request you to consider my problem.

An urgent reply is expected.
Thanking you.

Yours Sincerely
Er. Karishma Gupta
H.No, 1566 Sec 22-B
Chandigarh-160022
India

Please don't order from Dell online as they are cheating and taking the money and then call back and say we are sorry we have not received the payment from you, Instead of 89,000 INR. This is just Cheating and Fraud.

Everyone knows that Dell is the Multi National Company but they forgot that the cheating is cheating whether the company is Multi-National or Whatever

Don't worry dell, i will let you know that who we are and how to make us fool

Hi,
I purchased dell laptop (model no- inspiron 15R N5010) last year and was having 1 year warranty.
from the beginning we had some issue with laptop that it was used to restart automatically. whenever we contacted customer care they diagnosed and resolved well with comment that it may be due to improper installation of some software. Now last month warranty period is completed and after that we called them to treat some issue with game installation, they said laptop is having an issue with motherboard and require replacement. Either we should go with new motherboard at cost of 11000 inr or take new warranty period for another 1 year at cost of 4000 inr so they will look into that issue as part of warranty.
Now I am surprised that my most of the friend is having dell laptop and they did not get such issue with laptop .why I became the victim of this issue, I believe that to purchase new warranty card they are are saying like this.
I am very much disappointed with dell product, and I will not recommend anyone to purchase any dell laptop, it used to generate too much heat in few minutes as well.
Please suggest me on this.

DELL laptop is useless...
Would recommend not to buy at all..!!!
The machine get switched off after 10 min of working.

screen display not set up accurately. keyboard status lights blinking regularly.
service tag - cym2zp1
e mail address - akanksha.[protected]@yahoo.com
mob no. [protected] or [protected]
address - 147/9, gupta flats , flat no. 205. kishan garh . vasnt kunj ,new delhi - 70
case no .[protected]

Dear Sir/Madam
I am Dell authorized It partner
my DELL SA code JCQE1ADZ
i am using dell xcd 35 mobile
my dell xcd service tag number 3R1TBQ1
my del imie number [protected]
i have some problem in dell xcd 35
i have given my dell xcd 35 to dell authorized service centre , B5 Basement, Shri Gopal Tower Krishna Marg C Scheme jaipur for repair as on 12/06/2012
jaipur service centre ENGINEER Mr Ashok told me repair or replacement take 2 months time
I went JAIPUR CENTRE From My City Bikaner I have Paid Rs 1000/- Convience Charge Only to Submitting Dell Mobile to Service Centre
Today When I ask the status to Dell Service Centre they told me DELL Discontinue Dell Mobile so we don't know how much time it will take your mobile for Replacement
I am totally Helpless What I am said about Dell Services to My Customer When they brought Dell Product from My Shop

Please Help me

Regards

Nishant Pareek
Vishvam Computer
Bikaner Rajasthan
M [protected]/[protected]

i had given my laptop n 4010 for repair where my warranty was over so i paid money for the same by raising an dd which was again a trouble i have to roam around many banks to get it done near by service centre.anyway they told me that it will be given after three days but after eight days i had called their land line no [protected] no body responded. in frustration i went in DSC where they again told me to wait for an hour,they gave the laptop but after two days when i opened my laptop and started it it started blinking and saying that your battery needs replacement this was ridiculous that in one year such a branded laptop company battery drained. i went again then the service centre people said it got over with 300 cycles.
i said god this is really horrible to buy a DELL next time which i had updated in FB to all my friends please do not buy DELL.

I purchase a dell studio laptop from shop namely ''IT SOLUTION'' Swasti Bazar, Agartala, Tripura(W) on dt[protected], With 1yr warranty. Three (3)month ago the laptop's display is not working. Then i submit the Laptop there for repair (Before Warranty date expir). But now two (2) months already gone, I yet not recive my laptop in my hand.

I need help,

Dear Sir,
I am Vikrant Gupta from Bhopal
(M.P.), I have booked a laptop
(Model: Inspiron 15R N5110) from
DELL Exclusive Store, Bhopal on 4th june 2012, but
still not getting the same,
whenever I try to know status of
my laptop, always getting same
response "Order is short of part(s)
- working with manufacturing", sir
its 23rd day from booked date
but still not getting laptop or
suitable response, this issue effects
my studies.
Sir I requesting you to take some
serious action for the same or
guide me what should I do.
My booked laptop details are given below:
Reference to the order :
[protected]
Dell Order Acknowledgement
Customer :[protected]
Internet Reference Number:
IN[protected]
Payment Mode : Cheque
Please do the needful.
Thanks & Regards,
Vikrant Gupta
+91-[protected]

I bought the dell streak in march 2012.Within a month i had some dead pixels on the screen.I did not drop the fone even once.There is no physical damage on the fone(or tablet whatever).On the top left side of the screen black mark appeared out of nowhere.I decided to go to the service center but had a very hard time to locate the address as the service center was located in a very remote location.When i reached there i found that the service center had been shifted somewhere else.Nobody seemed to know where it was shifted.I tried to contact the customer care a lot of times but the cal would be on waiting and ultimately it would get disconnected.It took me about a month to locate and spare time to go to the place where the service center was shifted.By that time the black mark spread to the lower portion of the screen.Around 30%of the screen had become black.After talking to the 'only' guy at the service center he said that the fluid inside the lcd display has spread and i will have to pay 10.5thousand bucks to get the phone replaced as they cannot solve the problem.He said that when you keep the fone in your jeans's pocket because of the pressure on the screen the lcd panel inside bursts because of it and the liquid spreads over the screen which appears like a black mark on the screen.And he said it is considered as a physical damage to the fone so warranty would not be considered.I tried to explain to him that i did not drop the fone even once and how could i be held responsible for the damage.Also the manual did not warn about the fact that the fone should not be kept in ur pocket.Besides where should i keep the fone if not in my pocket?I own a dell xps laptop and i love dell and thats the reason i bought the fone.However this unreasonable demand for 10.5 and the indifferent attitude of your service has left me stunned.These things really affect a companys brand image.Customer should be the priority.I request you to look into the matter as soon as possible.Kindly reply on sanjay.[protected]@gmail.com.

SIr,

My Laptop Screen was broken. Currenlty It is under warranty so I called up Dell service support and
requested them to look into the matter. I furnish them with all necessary details on 20 June, 2012. But till
now no action has been taken every time I call they keep on changing dates of service.

They even didnt notify me when they make any necessary changes I myself had to call and get details
about it. Any laptop in warranty is ensured to be serviced in 24 hours but my all complaints are falling on
deaf ears.Kindly look into the same.

Service code of my laptop: [protected]
Laptop Model: DELL VSTRO 14440

Ram Nath Jha
+91-[protected]

dear sir,

this is to inform you that i have puchasrd laptop from your dealer M/s
gallaxy p.l. sharma road meerut on dated 17th April now i am facing
frequent problem of window currepting. we have 4 visited on your
dealer for this problem but problem could not be resolved . now same
problem reflect again. i am very much in trouble. i have spent approx
Rs. 32000/. we heard good respnce about del company that is why i have
purchased this brand. now i am very much dis satisfied from its
performance i can not visit again & again for this because this place
very much far from my office my schadulle is also very busy. now you
are kindly requested to do needful as earliest.

service code [protected]

Regards

Om Tyagi
[protected],[protected].[protected]
[protected]@gmail.com
[protected]@yahoo.com

v

:THIS IS VERY IMP TO ALL WANNABE DELL PURCHASER:

Hello All,
I purchased this on December 2011 from Guwahati Dell Showroom (Assam). I am quite an impulsive buyer and when I entered the showroom and saw an android at just 8500, i couldn't just control myself. I have a 3 years old Dell Laptop and though it harassed me earlier a lot but as I built a hidden fascination for the brand DELL, I never looked back & purchased Dell XCD 35 (Later I found, it is manufactured by a Chinese company.
Gradually I developed a good amount of insight over researching about Androids, their specifications details and value for money. Many of my friends has bought Androids later after consulting me but I found no other phone with this much RICH of Specification like my Dell XCD35. But, but, but, I have never recommended this phone to anybody else and the sole reason is - This phone RESTARTED without any notice in any time, any moment, any where. It will not give you time to take any precaution and surprisingly, this RESTARTING habit sometimes happens to be more than 3 times a day. There is not a single day I passed with having this SUDDEN RESTARTING of this phone. I love my phone so much or you can say I am a Lazy Assamese guy, that is why I never turned up to any Dell shop for replacement or maintenance though I have a One year of Warranty.
Sometimes I feel like, Its just a Bad marriage where both party don't want any divorce but want to stay with as far happiness as possible.
Regards/Santanu
Call: [protected]

Hi,

My Dell Laptop Inspiron N5010 Service Tag # BVZY5BS,I lodged the complain for loose battery or play in battery on 9th June 2012.Dell CC had send me bottom base in order to rectify the problem.
The dispatch number of the complain was[protected].
On Wednesday,Technician Mr. Pankaj Nagpal visited my place.on replacing bottom base,the problem remained the same.
Then,technician called Dell Customer Support & let me talked to Mr. Kabeer with whom i had normal discussion.
On not satisfying,he transferred my call to Floor Supervisor Mr. Vivek Singh( he called him as floor Supervisor) was really rude and awful in his conversation.

With the initiation of the call , he was awful,rude,impolite,unprofessional & to conclude rubbish & no right to be in Dell if he communicate to a customer like the way i mention here.
He told me that they cant satisfy me,we cant manufacture the special parts for you from Dell.if your problem is not rectified then they cant help me on this,Blah-Blah.
He was interupting my conversation and not allowing me to speak.
I asked me neither I abused you or said anything wrong then why you were speaking to me so badly.Does Dell taught you to speak to the customer in this manner. I mentioned that I will complain against him.
He bravefully said that I can do that & also sarcastically asked me to follow xyz statements.
He mentioned case id as[protected] & his name as Vivek Singh,Floor Supervisor.

This is awful & gruesome,I was not so dismayed with my technical problem not resolved but the experience talking with Mr Vivek Singh landed me in great dilemme and distrust for dell service.

I feel that there are still responsible people in Dell who can take care of such activities of defamation conducted by people like Vivek Singh.
For reference,I request to kindly listen to conversation happened between me & Vivek Singh.

Looking forward to hear from Dell Official who can take care of such matter & penalize people like Vivek Singh.


Best Regards.
Kapil Mittal

I had ordered a ultrabook vide Customer No:[protected] Booking Date: 25/05/2012.I have a written confirmation from the Dell sales executive at the store that delivery will happen in 7 working days.Suddenly after a lot of impressive looking mails I am verbally informed that the product is not available and my money finally returned on 9th June.I think it is a great revenue model to keep the customers money for a few weeks without any obligationor apology and then return the money and pocket the interest.I will defintely share my experience with friends/associates without fail.

Sugato Bose
+91 [protected]

I bought this mobile one year back and used for less than 5 months and started facing issues in the internal speaker. As usual I took it to the Dell Service center and they promised to replace this mobile in 7 days and they did. Again after 4 months I started facing issues with the external speaker and again got a replacement. After 3 months (3 days after the warranty expiry date) I started facing issues again with the external speaker. When contacted to technical support they said it was an manufacturing issue from Dell but this time they are asking me to pay some amount for the replacement. Why should I pay for manufacture issues? If they mobile gone faulty because of my usage I would be paying for replacement. For manufacturing issue why I should pay and they should have replaced my old piece with a better one instead they replaced it with a faulty one. I don’t say that Dell Service is not good. It’s very good. But there is a problem with DELL itself. There is no Reliability & Durability in any Dell product.

I have asked them to replace it with any other model and I am ready to pay the difference amount if any. But they said they cannot replace with any other model.

1 year - 3 mobiles - 2 replacements...

Dell sucks... I hate this mobile... Do not use or buy this mobile.

Even Dell XCD 35 is not good. Do not buy this mobile too....

I had booked a laptop vide customer order no:[protected] on 23rd May'2012.I was committed delivery in writing in seven working days.However soon I started getting calls from customer care informing me that it will take four weeks.Finally without any correpondence I was informed the laptop is not available and I was given a refund on 11th June'2012.So for all practical purposes Dell keeps the customer's money for weeks and then returns the same without an apology.If they do this with 1000 customers all India every week,that is a neat package in interest that they get.A great idea to make a few extra bucks without any hassle.

Sugato Bose

+91 [protected]

Hi,
I bought ta laptop which is purchased in US by my brother and he gave as a gift it to me. He purchased it and sent it through his friend to me. I got it in February. I had a Lanport(Internet port) & LCD screen issues from the day I received the laptop.
I called Indian dell support so that they can do something for the laptop in order to fix it.
I had an international warranty.
Here are the details of my laptop:
Laptop Model: Inspiron 14Z (N411z) and the warranty started from February.
Issues: Lanport Issue and LCD screen issue (White spots on some areas of the screen.)

I called Indian Dell technical support at [protected] and talked to one of the technician and he lodged a complaint on the Laptop and said that an Engineer will be visiting my place with the parts. ( This happened not on the fist day when I called. It happened after 50 to 60 times I called them and after speaking to managers).

After one moth dell Engineer came to my place with parts.
Here are the parts that he bought:
# Instead of bringing a lanport he bought a card reader port.
# bought a defective LCD screen for which brightness is too low so I refused to accpet the that LCD screen because of it's defective. So, I asked him not to change.
and in addition the engineer gave me additional complaints.

He handled my laptop very roughly and I lost my camera( Unable to use the camera, he messed up some cables and
they got damaged).
The body of the laptop has become loose.

and again I called them for 100-110 time now, it took around 45 days in order to visit the engineer to my place.
This time same thing happened.
He brought
# Lanport
# MotherBoard
# LCD screen
#LCD screen cable which connects to mother board.
This time he tried to change the screen and same thing happened, LCD brightness is too low. I rejected it. Engineer asked me to accept it and then complaint again to Dell.
He change the mother board and lanport and the laptop didn't turn on.
Finally, he removed the laptop for 40 times and he kept the my old mother board and new lanport in my laptop.
So, Finally he changed LCD screen and lanport.
But, LCD is defective again and Lanport is not even working now.
Even this engineer bought me additional problems.
Don't know what happened he completely made the system such that the operating system is corrupted and it is not able to turn it on. He formatted my laptop and I lost all of my files and setups.

I formatted the system and I called the dell laptop support and this time I asked to rep;lace my laptop as it was already repaired twice from the day I brought it and I am unable to use it.
They told me that it is not possible and they escalated this case to
Sujan J (Senior Support Resolver),CSMB - India Customer Support,Dell | Consumer, Small and Medium Business

His way of talking on the phone is like as if I had done a crime. I explained the entire story to him and he simply said
" If you explain the same, I will keep your phone on speaker and you can shout, I will just listen, once you are done, I will explain the same thing".

I just told him to replace my laptop and asked him if in additional if I want to pay anything for a new laptop I am ready to pay.
He said it is not possible.
Finally he told me that he is going to send an other Engineer.
after few days, today ( 9th june, 2012) another engineer came to my lace with a LCD screen.
He changed the screen and even it is defective(brightness problem).

So, this time I finally rejected. The engineer tried to call the dell support team to inform the same. They didn't responded.
He left for the day with the LCD screen he bought.

So, I don't know what to do now.

Here are the current problems of my laptop:

## LCD screen issue
## Lanport issue
## laptop body (outside ) has become loose as it was opened many times.
## scratches while removing the laptop such that it lost the color at some places.

Here are my details which are registered with Dell support:

Name: Tejdeep Naidu
Email: [protected]@gmail.com
Phone numnber: [protected]/ [protected]
Service tag number: (Serial number), I don't like to publish here.

Coming to dell support, when I call them they keep the call on hold and they will end the call. I keep on talking with them for hours and they just end the call. And when I call again they say that this is the first time I am calling them that day even though I talked with some other agent for couple of hours. There will not make any documentation. I need to explain the entire story to everyone.

I am not able to use my laptop from the day I bought it. This escalation in Dell keeps on going and it is already 4 months I am not using my laptop.

My laptop is not usable any i don't want to use this defective one anymore as this is opened this many of times and they messed up everything. I just want the laptop to be replaced.

I wasted almost 4 months with the Dell support, I don't want to spend even a second discussing about the issue. So, I decide to go legally and file a complaint against the Company.
I want some legal advice in this case what to do next. I hop[e best can be done from your end.
Please do the favor.
Thanks.

Regards,
Tejdeep Naidu.
Phone number: [protected] / [protected]
Email Id: [protected]@gmail.com
Hyderabad, Andhra Pradesh.