[Resolved] Godrej — Dissatisfaction with the authorities | |
Dear Sir, We had bought a Godrej 3-door Slimline model in June last and had only complaints and problems regarding it. Finally, one month back, the company had taken a decision to replace our cup-board by another one. However, they are insisting that we bear the fine. Materials replaced within 6 months of delivery, and in the same year, do not come under the excise, VAT or octroi (as we stay in Pune) taxes. We had initially complained to them in August, but they have relented only in February. During thin time, the six months period has passed, and we are being forced to pay the extra amount for no fault of ours. Also, the employees at various levels keep misquoting the final cost of the new model that we intend to buy. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91-22 6796 1800
+91-22 6796 1700
+91 22 6796 5656
Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
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I would like to inform you people that I am using a godrej airconditioner which is giving me a hell lot of problem and the franchise incharge are just sitting back without making any efforts to set it right. We have been fed up calling them. Firstly they were not recieveing the calls now when that is done so there is no one to attend us. They just make false promises of sending their peple but all go in vain. They had taken our a.c and had kept with them for 5 days and had sent it back accepting that its not working and have takin advance saying that the company has to sent some parts from the head office.
Iam sorry to say but the after sales services of godrej is extremely poor and it seems that they are just hooking customers to sell their products any how. I would also like to inform you that the owner of the francise is MR.SHAMMI. from LUCKNOW.
Kindly look into this matter seriously and please send your engineer to examine my a.c as soon as posible other wise we will have to move to the' consumer forum '.
CONTACT NO. [protected][DR.B.TRIPATHI]