[Resolved]  Domino's Pizza — Dominos: Deducted Money Online But No Pizza Delivery

Domino's Pizza — non delivery of pizza and cheating

we placed an order on 28-nov-2009 around 8pm for 2 pizzas(farmhouse and country special) which amounted to around Rs280.We were said that pizza will be delivered within 30 mins. but it was not delivered even after 3 hours.This happened to us 2-3 times before also,but we ignored and paid for it even though it was supposed to be free.
We made some 6 calls within this period and everytime we were promised that it will be delivered in 15 mins.but it never came.
we are students and stay in rented flat and we had no access to any hotel or restraunts as it was already 11pm and all hotels were closed so that day we had to sleep without any food .. we are very frustrated because of this incident and we want some action to be taken against them as this is not the first time that we sufferred and they keep doing this again and again ...
details of the order are: order no. 147 dated 28/11/2009...and the person we had spoken to all this time was mr. aniket and according to him name of the delivery boy was naveen.

Domino's Pizza — Bad quality of pizza-reg

We ordered Pizza mania Veg.PIZZA from DOMINOS PIZZA, NOLAMBUR last week and we found the vegetables used were rotten and having bad smell.It costs about 150 rupees and my children were totally upset seeing that.Pls look into this very seriuosly and take necessary action.

Domino's Pizza — False Promises

I am a regular customer of Dominos. I place order with Dominos vimannagar branch, they take 10 minutes to understand and the phone is shifted from one person to another. After the sum total of about 15 minutes they finally get the orders. I think the staff is not trained for taking bulk orders. And when your company makes promises for 30 minutes delivery they say it is for one pizza and not for 8 pizzas.

Does that mean that you take the customer for granted? Do you think that the westerners are only aware and not the Indian? Please reply?

They cant reply .. their staff is ill manered,

Moreover they are so stupid that they would ask you to pay extra for the chilly sachets also..
LOL..

DOMINO — FAILURE TO DELIVER AFTER TAKING MONEY ONLINE

DOMINO PIZZA ONLINE ORDER IS A BIG FRAUD
Dear Sir,
We had ordered online Domino Pizza and also made payment online for the order through credit card. But to our surprise we got a call from the Domino Franchisee in Satya Niketan Delhi that it would not be possible to deliver the order. On asking for the refund the lady at the Pizza outlet flatly refused saying refund is not possible. On complaining to the franchisee about the possible legal action that can be taken, the Dominos outlet flatly refused to listen, putting the onus on us saying that is upto us and no refund will be given and no delivery will be made. Our money for Rs 423.00 has already been paid through credit card. Acknowledgement has also been received from Dominos vide order number 259, trace number CC-000231.

I only ordered once online, my order was received on time. You must approach consumer court.

Domino's Pizza — advertisment

you select Rush Limbaugh to advertise .
I select Papa John from now on.
Your pizza was my favorite. But I can no longer purchase your product.
I'm afraid it would be to sharp.

You're obviously a liberal nut-job . . .
I wouldn't stop eating my favorite pizza just because they advertised on MSNBC or some other such biased network.

Money deducted and the order never got processed

I completely agree with you. More or less the same thing has happened with me today. I had ordered the pizza and it was as described in the online menus for INR 215.65. The money got debited from my account and the website then said it was unable to process the order as the it cant be pushed into the kitchen.

I even called the "Shoprix mall Sec 61 Noida" Dominos where the order was directed and no one picked up the phone there. When I had no place to go I called up the Dominos customer care, a Cust Care Exec "Rishi" picked up the phone and without understanding my problem just transferred me to the Shoprix branch where again no one picked up the phone and the call automatically dropped. When I called up again CCE "Anand" picked this time again they wanted to transfer me to Shoprix but when i became angry they told me the land line at Shoprix is not functioning.

They told me they cant help me with this and I would have to wait and see if the order arrives or not. If not then after 7 days i would have to check with the bank if the money has been refunded or not. When i said I wanted to talk to a supervisor they said all the lines are busy and disconnected the call.

I had used Kotak net banking to do the ordering and my transaction number is "[protected]". Seriously speaking I haven't seen a pathetic customer care than this.

Even After long followup from Domino's, No one responed from there side.
So I opened a dispute with ICICI Credit Cards.
with some followup (2 nd Level) and multiple submission (Fax, email) of all the documents to ICICI.The ICICI Credit Card Division has finally taken the dispute through VISA.
Meanwhile the ICICI credit cards has provided me the interim credit.


Regards
Shanker

Thanks for the update Shanker. I believe i would just wait for a couple of days as the international domino's customer care has responded and given me a deadline. Non adherence from them would compel me to take similar action as shared by you.

In case you have thoughts that might yield a quicker resolution please share. Thanks.

Regards,
Suhel

I understand that International Dominos has no control over India Franchise
I created a case with the International one too
Dominos Case #: 901867

But nothing happened.

Any way, you need these for Dispute filing with bank

Regards
Shanker

Hi,

The Dominos Pizza Had Avinash Sawant claim customers take undue advantage. I totally agree the service is pathetic. Being in the service industry, the manager of the centre(Gokhuldam) does not have ethics to talk to the customer and they are not bother in future if I dont place an order.

I received an message from Dominos, there will be an return gift for customers . 20% off on Pizza bill . Min Bill Rs 3.50 without coupon code and validity till 7 th of Aug. I called to place my order, the call was redirected to the Manager of the centre, when i explained about the discount, he passed the comment circastically I cannot provide the discount to all the customer, since at times customer take undue advantage. Morever the discount amount is 100, which i have never asked in earlier orders, since i regularly order from this centre . The manager was very rude and kept on arguing, and also hanged over the phone. Dominos this was not expected from you all...

Domino's Pizza — very bad service and product

I had ordered 2 cheese burst pizzas from dominos on 13/08/2011 at 8:56pm from the vadgaon sheri, nagar road outlet. both were medium pizzas- one was gourmet and other peppy paneer. when i got the pizzas, they were not cheese burst.i called the outlet to tell them, they said since they didn't have cheese burst, they sent me single burst pizzas. i was not informed about it at the time of placing the order. thats very bad of you, i could have always called the next day for pizzas if you didn't have cheese burst.. it was order no.271. and when i asked why i was still charged Rs340 per pizza, they said the price is correct even for sinf=gle burst pizza!the pizzas were very dry and i also found a piece of plastic in the pizza!that is very pathetic service of you.. i have been ordering pizzas at my place since quite a long time but never have i had any problem.. but this time the pizza as well as the service was very very bad.. so, i am writing this complaint to you and asking my money back.. you should always inform us if you don't have the particular type of pizza instead of sending any pizza as you wish..!

Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.

Hi DOMINO'S TEAM, this is Vivek singh, Nagpur(maharashtra) cell no [protected], i am very disappointed with mine today's experience with Domino's.
I am a regular customer of your food shop but the way of attitude with your guys to me was pathetic.
I went to your plot no 1 ambazari road madhav nagar, Nagpur[protected] and i received my order after 38minute and in this 38 minute i got very bad response from your staff.and that was parcel order .
I gave Pasta non veg italiano and i got veg.

Again very much disappointed...

Hi,
Dear Sir,
I placed an online order for the extravaganza pizza which was delivered on time and I am sure it would have been delicious but the problem was the discount coupon which i had mentioned in the order not availed.I was speaking to an employee named a vijendra from dominos store rajpur rd. dehra-dun while talking to him on the phone he put me on hold and I had to hold the line for several minutes due to which i had to send the delivery boy back.And when your employees finally woke up after an hour I received a call from them saying that sir you send the delivery boy back and while i was talking to the manager and i even told him that i am going to report this he disconnected the call.It was very disrespecting and you guys lack professionalism.I am really surprised, I never expected something like this from dominos.I hope this thing is looked after and you improve it.
I am a big fan of dominos and i personally dont think that their is anybody else in the world who can make better pizzas, it's just some professional ethics you need.
Regards,
Sagar Kumar
[protected]@yahoo.com

Dominos Pizza — delivery time

i ordered my pizza at 8.30 my order no.360 at vashali nagar jaipur,but the persone came at 9.26 ..i dont know why they are telling "delivery with in30 mins or free"

Throw them out of country, the do not know the meaning of consumer services, fake people, pizza hut is far better then them.

Its been 3 days & counting...

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We have taken a note of your concern and you will hear from us in the next 48 business hours on you mentioned contact number.

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Sincerely,
Vibhas Sen

[protected][protected]


Dear Mr. Vibhas Sen,

Your Customer Feedback Reference ID is: 40753

It is our endeavor to provide our customers with a great pizza experience.
You are a valued customer and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 48 business hours on you mentioned contact number.

Regards
Team - Customer Care
Domino's Pizza India