[Resolved]  E-ticket — Refund against cancelled ticket

Dear Sir,

I had booked 2 tickets (confirmed) from New Delhi to Phagwara on 23 May' 09 and 2 tickets from New Delhi to Phagwara on 25.May,.2009. I had filed TDRs for claiming the refund of all the four tickets on 26th May 2009 and 27th May' 09 vide PNR no. [protected] and [protected] and the transaction IDs are [protected] and [protected] respectively. The payment for booking of above 4 tickets was made through Credit Card.

There is lack of communication and follow up from IRCTC to CCM/Northern Railway. This has created lot of hardship and I had to follow up with IRCTC, Delhi. I have incured huge telephone bills and and have suffered mental agony. I would like to be compensated not only for the tickets refund but also for the cost towards follow up and mental agony from the Railways.

For your ready reference, I am giving below under 'QUOTE - UNQUOTE' some of the mails sent to IRCTC in follow up for refund of above tickets and you will also find their replies which are not at all satisfaftory.

In view of above, you are requested to kindly advise the concerned CCM/Refund, Northern Railway, New Delhi to refund the amount immediately and also compensate me for the mental agoney I have suffered in following up for refund.

Looking forward for justice.

Thanks and regards

ANIL KUMAR BHARADWAJ
A-18, GALI NO.2
OLD ARJUN NAGAR
DELHI - 110 051
PHONE: [protected]

QUOTE

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 01.06.09 We have already issued Reminder No. 1 &2 DT.07.09.09 & DT.07/10/2009 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 3 dt.10.11.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.





Regards,

Raman Raut
[protected]@irctc.co.in

Ph:[protected]



Forwarded Message: Fw: Re: Fw: Re: Fw: Re: Refund of TDR Filed tickets - [IRCTC #654813].eml
Fw: Re: Fw: Re: Fw: Re: Refund of TDR Filed tickets - [IRCTC #654813]Monday, 2 November, 2009 5:42 PM
From: "Anil Kumar" <[protected]@yahoo.com>To: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.inDear Sir,

Thanks for your mail. You wuill appreciate that I am writing to you for refund of my two TDRs for the last several months and every time I am receiving a similar message that my refund case has been forwarded to the concerned official or CCN/NR but no concrete solution has been done i.e. I am not able to get my TDR amount which is amounting to Rs. 231.00 x 2 - 462.00 Approx. CAN YOU PROVIDE ME THE EMAIL ADDRESS OF THE CONCERNED OFFICIAL SO THAT APART FROM YOU, I AM ALSO ABLE TO SEND THE FOLLOW UP MAILS FOR GETTING MY REFUND AMOUNT WHICH IS PENDING FOR MORE THAN FIVE MONTHS WITHOUT MY FAULT ? ? IT IS A TOTALLY CASE OF HARASSMENT.

IN VIEW OF ABOVE, YOU ARE REQUESTED TO KINDLY DO THE NEEDFUL AND GET ME THE REFUND OF TWO TDRS FILED ON 26TH MAY AND 27TH MAY 2009 DETAILS OF WHICH ARE GIVEN HEREUNDER ONCE AGAIN FOR YOUR READY REFERENCE AND DOING THE NEEDFUL.

PNR No. [protected] - TDR Filed on 26.05.2009
PNR No. [protected] - TDR Filed on 27.05.2009

LOOKING FORWARD TO YOUR RESPONSE ASAP.

Thanks and regards

Anil Kumar Bharadwaj
A-18, Gali No.2
Old Arjun Nagar Delhi - 110 051
Cell# [protected]


--- On Mon, 26/10/09, tdrprocess <[protected]@irctc.co.in> wrote:

From: tdrprocess <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Fw: Re: Refund of TDR Filed tickets - [IRCTC #654813]
To: "Anil Kumar" <[protected]@yahoo.com>
Date: Monday, 26 October, 2009, 11:53 AM

Dear customer,

Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/NR Railway, on dt. 28-may-2009. Refund yet not received from concerned railway. We have also sent a reminder with all the papers pertaining to your refund case to concerned railway on dt. 09.10.09 to chase up the cases. As soon as refund, if any, received it will be credited to your card account..

Regards,

Sajjan Kumar
[protected]@irctc.co.in

Ph:[protected]
Anil Kumar wrote:

Dear Sirs,

This has reference to the two TDRs mentioned in the below mails which were duly admin approved on 26th and 27th of May 2009 respectively.

IS THERE ANYBODY AT IRCTC WHO CAN CONFIRM AS TO WHEN I WILL GET REFUND OF THE TDRs IN QUESTION BECAUSE IT IS NOW AROUND 150 DAYS OF TDR BOOKING AND ADMIN APPROVAL ?

PLEASE ALSO GIVE ME THE CONTACT DETAILS (EMAIL AS WELL AS PHONE NUMBERS) OF THE CONCERNED OFFICER/DEALING HAND SO THAT I AM ALSO ABLE TO CONTACT AND ASK AS TO WHY THIS HAS BEEN KEPT ON HOLD FOR SO MANY DAYS BECAUSE AS PER TDR RULES, REFUNDS ARE MADE WITHIN 90 DAYS THEN WHY IT HAS NOT BEEN CLEARED SO FAR.

Kindly treat this as urgent and revert with solution because it has already been inordinately delayed and I am being harassed for no fault of me by delaying the refund of said TDRs which is becoming intolerable now.

Looking forward to your quick response on the subject.

Anil Kumar Bharadwaj
A-18, Gali No.2
Old Arjun Nagar Delhi - 110 051
Cell# [protected]

--- On Fri, 9/10/09, tdrprocess <[protected]@irctc.co.in> wrote:

From: tdrprocess <[protected]@irctc.co.in>
Subject: Re: Fw: Re: Refund of TDR Filed tickets - [IRCTC #654813]
To: [protected]@yahoo.com
Date: Friday, 9 October, 2009, 5:41 PM

Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. [protected] has been forwarded to CCM/Northern Railway on dt. 28.05.09. We have already issued Reminder No. 1 dt. 07.09.09 to concerned railway to chase up the case. But despite reminder refund yet not received from the concerned railway. Now we are sending a Reminder No. 2 dt. 09.10.09 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.



Regards,

Sanjay Suman
[protected]@irctc.co.in

Ph:[protected]

[protected]@irctc.co.in wrote:

Dear Concern,
Please look into the matter.

[protected]@yahoo.com


Thanks & Regards,
Akshay
[protected]@irctc.co.in
www.irctc.co.in
[protected] Message from [protected]@yahoo.com[protected]
Date: Tue, 6 Oct 2009 17:59:37 +0530 (IST)
From: Anil Kumar <[protected]@yahoo.com>
Subject: Fw: Re: Refund of TDR Filed tickets - [IRCTC #654813]
To: [protected]@irctc.co.in

> Dear Sir,
>
> I have neither received any communication nor refund of my two
> tickets which were cancelled in May 2009. Please inform the status
> of same as it is now more than 130 days and the refund of TDR is
> still awaited. Please give this message priority or inform me to whom
> I should write for the same so that I am in receipt of the amount of
> cancelled tickets.
>
> Thanks and regards
>
> Anil Kumar Bharadwaj
> A-18, Gali No.2
> Old Arjun Nagar Delhi - 110 051
> Cell# [protected]
>
> --- On Sat, 3/10/09, Anil Kumar <[protected]@yahoo.com> wrote:
> From: Anil Kumar <[protected]@yahoo.com>
> Subject: Re: Refund of TDR Filed tickets
> To: [protected]@irctc.co.in
> Date: Saturday, 3 October, 2009, 7:03 PM
> Dear Sir
>
> Reg: PNR No. [protected] - TDR Filed on 26.05.2009
> PNR No. [protected] - TDR Filed on 27.05.2009
>
> It is not understandable for how many days refund of the above
> referred PNRs will be under process whereas same have already been
> approved in the month of May 2009. As per TDR Rules mentioned on the
> IRCTC site, it takes arounf 90 days but in the above cases, more than
> 130 days have gone but I am still waiting for the refund of amount.
>
> You are requested to please check at your end and revert as to when
> the above matter will be settled.
> Anil Kumar Bharadwaj
> A-18, Gali No.2
> Old Arjun Nagar Delhi - 110 051
> Cell# [protected]
>
> --- On Tue, 22/9/09, Anil Kumar <[protected]@yahoo.com> wrote:
>
> From: Anil Kumar <[protected]@yahoo.com>
> Subject: Fw: Re: TDR Status
> To: [protected]@irctc.co.in
> Date: Tuesday, 22 September, 2009, 6:12 PM
>
> Dear Sir,
>
> Can you inform for how many days I will ahve to write for refund of
> merely not even Rs.500.00. As per TDR Rules, the matter is settled
> within 90 days but in this case it is now around 120 days and I am
> still writing for refund of the amount. Really this is the limit.
>
> Please revert and inform the status.
>
> Thanks and regards,
>
> Anil Kumar Bharadwaj
> A-18, Gali No.2
> Old Arjun Nagar Delhi - 110 051
> Cell# [protected]
>
> --- On Wed, 2/9/09, Anil Kumar <[protected]@yahoo.com> wrote:
>
>
> From: Anil Kumar <[protected]@yahoo.com>
> Subject: Re: TDR Status
> To: [protected]@irctc.co.in
> Date: Wednesday, 2 September, 2009, 12:38 PM
>
> Dear Sir,
>
> In continuation to my previous mail and in reply to you mail dated
> 23.07.2009, I wish to bring it to you rkind notice that it is now
> more than 90 days and I have not received the refund of the tickets
> booked under TDR details of which are in the mail below. Please look
> into this and do the needful because as per your mail and the Rules,
> refund will be made after 90 days since now its more than 90 days,
> your help is solicited.
>
> Thanks and regards,
>
> Anil Kumar Bharadwaj
> A-18, Gali No.2
> Old Arjun Nagar Delhi - 110 051
> Cell# [protected]
>
> --- On Thu, 23/7/09, [protected]@irctc.co.in <[protected]@irctc.co.in> wrote:
>
> From: [protected]@irctc.co.in <[protected]@irctc.co.in>
> Subject: Re: TDR Status
> To: "Anil Kumar" <[protected]@yahoo.com>
> Date: Thursday, 23 July, 2009, 6:57 PM
>
> Dear Customer,
>
> Kindly note that your refund is in process through TDR (Ticket
> Deposit Receipt). Refund under this category is processed by the
> railways under the present commercial rules and this process takes
> minimum 90 days or more. Once the refund is received from the
> railways the balance will be credited to your account.
>
> Thanks & Regards
> Mukesh Sharan
> [protected]@irctc.co.in
> www.irctc.co.in
>[protected] Message from [protected]@yahoo.com[protected]
> Date: Thu, 23 Jul 2009 18:39:59 +0530 (IST)
> From: Anil Kumar <[protected]@yahoo.com>
> Subject: TDR Status
> To: [protected]@irctc.co.in
> Cc: [protected]@irctc.co.in
>> Dear Sir,
>>
>> Reg: PNR No. [protected] - TDR Filed on 26.05.2009
>> PNR No. [protected] - TDR Filed on 27.05.2009
>>
>> With reference to above mentioned PNR Numbers, I wish to inform you
>> that both the TDRS were approved in the month of May 2009 itself but
>> till date neither refund of same is made nor the amount and date of
>> refund has been mentioned. In both the cases, full amount is to be
>> released as in both the cases, there is no fault of the passengers
>> because in one case the train was cancelled and in other case the
>> train was not available up to the ticket destination due to riot
>> problems in Punjab due to murder of one Saint/Baba in Australia.
>>
>> Today when I visited your site, I wanted to see the status of the TDR
>> filed by me but to my great surprise when I selected both the TDRs
>> one by one, nothing but a caption in red colour was appearing "This
>> Transaction ID or this PNR No. do not belong to this UserID".
>>
>> Please inform what has happened to the TDRs filed by me on 26th and
>> 27th May 2009 respectively and how can I see the status.
>>
>> Anil Kumar Bharadwaj
>> A-18, Gali No.2
>> Old Arjun Nagar
>> Delhi - 110 051
>> Cell# [protected]
>> See the Web&#39;s breaking stories, chosen by people like you.
>> Check out Yahoo! Buzz. http://in.buzz.yahoo.com/
> ----- End message from [protected]@yahoo.com -----
>
> See the Web's breaking stories, chosen by people like you. Check out
> Yahoo! Buzz.

> Keep up with people you care about with Yahoo! India Mail. Learn how.
>
> From cricket scores to your friends. Try the Yahoo! India Homepage!
>
> Keep up with people you care about with Yahoo! India Mail.
> Learn how. http://in.overview.mail.yahoo.com/connectmore

----- End message from [protected]@yahoo.com

UNQUOTE