| Address: | Kozhikode, Kerala |
I bought the machine in July 2009. I used it w/o problems till March 2010. It has a two year warranty on it. It was left unused from April 2010 right to November 2010 while we were in Singapore. On our return to India, we started having problems
- it would start the cycle and after filling water to the required level, the WASH, RINSE and SPIN lights would flash continuously with the cycle at standstill. Their local service center sent a technician and he checked the machine and could find no problem. When the malfunction reoccurred the service technician checked and once again found no fault but suggested that the water flow was low, and that we should augment the water input with another hose. The instruction on your machine states that we should not fill water manually, but sure enough when the water filling is 'assisted' it works well; but then it has to be operated like a semi-automatic. My questions are:
1. When new it worked beautifully with the water flow as existing or even lesser than earlier. Why does it give problems now?
2. What is the minimum recommended water flow in lpm?
I have sent in a complaint to their customer care division but they have not bothered to acknowledge my mail. Was this information helpful? | 
Washing Machine — improper operation
DATE:12.03.2011To,
The C.E.O/Managing Director,
Representing IFB Industries Ltd.
(Home Appliances Division)
Plot No.IND-5, Sector 1,
East kolkotta,Township,
KOLKATA-700107.
Under the instructions from my client Mr.M.Rama Krishna Rao, .Para Medical Officer,([protected])Guntur District, H.No.13, Vysya Bank Colony, Opp. Govt W omen's Polytechnic College, Gijjanagundla, Guntur-522003. A.P. I am authorized to issue the following Regd., notice to you.
2nd Notice:
The issue was already brought to your notice.(copy of the same was also again enclosed here with)
Earlier it was opined that the personnel of the esteemed company in the down cadre might be dodging the issue without making any attempt to solve the same for the reasons best known to them.
But even after bringing the legitimate grievance to your notice, it remains yet unsolved. For which my client regrets for keeping the fond of hope on the concernedness of the apex authority of the company.
You are here by requested to break the stoic silence in the larger interests of the customer satisfaction in other words the prosperity of the company instead of making my client to opt legal battle.
Thanking you,
yours Sincerely
s/d P.Samba Siva Rao
Advocate.
ENCLOSURE:
Under the instructions from my client Mr.M.Rama Krishna Rao, .Para Medical Officer,([protected])Guntur District, H.No.13, Vysya Bank Colony, Opp. Govt W omen's Polytechnic College, Gijjanagundla, Guntur-522003. A.P. I am authorized to issue the following Regd., notice to you.
That my client is the customer, had purchased a product of No.2 of you at No.1 of you on 14.10.2012 vide bill No.[protected].
The said article purchased by my client is a washing machine of the product no.2 of you vide Code No.[protected] described as "WM-IFB-5.5 kg, SENORITA DX-TA" vide serial No.[protected], which costs of Rs.20,500/- inclusive of all taxes(in total) which may here in after be called as the "Washing Machine".
As per your records the ID of my client is2498555. After the purchase of the washings machine by my client the personal who was interested to conduct a demonstration did so behalf of you. Vide Demo No.5269159.
On the day of the demonstration itself the washing machine was sounded improperly in operation. my client was made believed by the person deputed to conduct the demo had answered to my client the sound is not a problem and it will be set right in due course o[censored]sage. Subsequently it was proved wrong and the improper sounds continued to the machine in operation.
My client had compiled to No.1 of you who forwarded the same on 25.11.2010 vide No.2 of you at Vijayawada. In pursuance of the said complaint a person deputed to attend it, without rectifying the trouble had assured my client that he (my client) can use the machine without hesitation, as it will set right automatically in due course of its usage, It was not happened so.
Here my client wants to bring an issue to your notice may be useful to detect the reasons behind this entire problem arisen to the product of a prestigious company(No.2 of you) i.e. the packing seal of the washing machine was tarred at the time of delivery itself. The said tarring of the seal at the time of the said delivery was subsequently understood to my client on when noticed another demonstration at his neighbor . Then itself my client was also known that he was not given the under(safety) mat. Subsequently my client the same to No. 1 of you and was handed over with the said under mat. Therefore all these together through my client to conclusion that he must have delivered a defective piece in the inspection itself.
Again on 28.12.2010 my client gave his complaint vide No.5647086 which was also timely attended by the service personnel of No.2 of you, but in vain. At last on 30.12.2010 vide No.5472250. Inspite of all the complaints made by client he did not get ant remedy and the problem still exists. Hence this notice to you, seeking to probe into the issue and direct the concern to replace the washing machine with a new sealed piece by which favorable act my client's seeking the indulgence of law will be prevented and the good will of you will be continued and also will be raised with in our local area.
PAGADALA SAMBASIVA RAO.B.Com.,B.L.
ADVOCATE
(President The Sattenapalli Consumers Association,Regd.,)
FF-4, Amulya towers,
Chandra Mouli Nagar,
Guntur-7.