[Resolved]  Electrolux — Faulty product, service

My refrigerator is not working, please send your service people to attend it immediately.
Address for communication
R. Rajesh
Qr. No. HIG-B-15,
At-Chhend Phase-3,
PO-Chhend-769015
City-Rourkela
Dist-Sundargarh
State-Orissa

Electrolux — Faulty Fridge

I had purchased 280 ltrs fridge from Next, Sion on 18th June, got delivery on 23rd June & within 4 days there was no cooling & later water leakage.

Company service techinican came & tld they need to replace it, after few days got call from them same colour not in stock & they will deliver another approved colour on 22nd July & till date no news.

Today dealer informed Company can only repair existing & cant give replacement, dont understand why should I compromise for a faulty machine which is giving problems within 1 week of delivery, money doesnt grow on tree.

Electrolux Refrigerator — not working after repair

Complained regarding non working of refrigerator.Mechanic from the concerned dealer repaired and replaced compressor of the refrigerator and still the problem is same.

Electrolux — Faulty Refrigerator

I have purchased one 330 Ltr. Electrolux Refrigerator from Auth. Dealer of Electrolux i.e. M/s Sabharwal Electronics & co. ,N.I.T. Faridabad Dt.[protected].

With in one month of installation,this unit has created problem ( No cooling) and till
date, this unit has been rectified four times by Electrolux Technicians and still the
unit is not reliable one ( stops functioning two to three times during 24 Hrs.) and again
five to ten times power switching is required from stablizer.

Kindly register the compliant to resolve the issue at earlist.

Please register a call with their help line number[protected] or 39404040.
It really works - I have got a very good response

Dear sir,

Please check the below tralling mail .Defective peice of Electrolux Refrigerator supplied from SR Bhiwadi .
I am fully Fedup with Electrolux refrigerator service as well as product .
Refrigerator is non functionally from Last 7 month .
Please revert me if there is any proper solution at your company for my comlaint
or I have to think Legally action .

AS KUSHWAHA - [protected]
HARJINDER SINGH-[protected]
House no - V -446, Block No -5
UTSAV
Ashiana Village,
Distt - Alwar
BHIWADI (Rajesthan)


from the day of purchase more then 15 complaints given to customer cere
-----Forwarded by Harjinder Singh/CS/BWDI/BFD/HSIL on 01/17/2011 12:52PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/30/2010 01:48PM
Cc: Harjinder Singh/CS/BWDI/BFD/[protected]@HSIL
Subject: Fw: Re:Complaint No.JAI /[protected]
GENTLE REMINDER -03
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/30/2010 01:53PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:34PM
Subject: Fw: Re:Complaint No.JAI /[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:38PM -----
To: [protected]@vgmail.com
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/26/2010 06:31PM
Subject: Re:Complaint No.JAI?[protected]
GENTLE REMINDER NO.02

Dear Sir/Mam,

The complete episode had been explained at Toll Free No. 39404040 but till date there is no response from your side.


A S Kushwaha
Harjinder Singh
Cell No.[protected]


-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 11/26/2010 06:29PM -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/18/2010 07:06PM
Subject: RE: RE: JAI[protected], JAI[protected]
Gentle -Reminder

Complaint No.JAI/[protected]

Awaiting for an early response.


KUSHWAHA


-----Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL wrote: -----
To: "customer care" <[protected]@vgmail.in>
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 11/01/2010 03:38PM
Subject: RE: RE: JAI[protected], JAI[protected]
No response from your side.

KUSHWAHA
-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/22/2010 07:46PM
Subject: RE: RE: JAI[protected], JAI[protected]
Dear Customer,


We understand your concern.

We are extremely sorry for all the trouble you've had.

Please grant us some time so that we can do the needful at the earliest.


Thanks & Regards,
Taranjeet Kaur
Customer Service Dept.
Videocon Industries Ltd.







Please SMS SVC to 53030 and our customer care excutive will get back to you within 2 working ho urs.



________________________________________
From: [protected]@hindware.co.in [mailto:[protected]@hindware.co.in]
Sent: Friday, October 22, 2010 4:31 PM
To: [protected]@vgmail.in
Subject: Fw: RE: JAI[protected], JAI[protected]

-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:34PM -----
To: [protected]@vgmail.in
From: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL
Date: 10/22/2010 04:16PM
Subject: Fw: RE: JAI[protected], JAI[protected]
The trailing mail is self explanatory.
It will be good if you people replace this refrigerator.
This particular refrigerator is also defective.
To us it seems that you have no quality system in your works & are simply marketing on your BRAND NAME.
Needless to mention that we will ask our friendly circle, not to go for any purchase of your BRAND.
Scan copy of the bill is also attached with this mail.
This mail is being sent only when everything has crossed my patience.
A.S.KUSHWAHA
AGM(Prod.)
HSIL Ltd.
BHIWADI-301019
Cell No.[protected]
-----Forwarded by Abhai Shanker Kushwaha/PRODN/BWDI/BFD/HSIL on 10/22/2010 04:00PM -----
To: Abhai Shanker Kushwaha/PRODN/BWDI/BFD/[protected]@HSIL, [protected]@gmail.com
From: Harjinder Singh/CS/BWDI/BFD/HSIL
Date: 10/22/2010 03:41PM
Cc: [protected]@vgmail.in
Subject: RE: JAI[protected], JAI[protected]
F Y I
Regards
Harjinder singh ( [protected] )
M-129, UTSAV
Ashiana Village
Distt - Alwar
BHIWADI ( Raj )


-----"customer care" <[protected]@vgmail.in> wrote: -----
To: <[protected]@hindware.co.in>
From: "customer care" <[protected]@vgmail.in>
Date: 10/21/2010 05:19AM
Subject: RE: JAI[protected], JAI[protected]

Dear Customer,


We deeply regret for the Inconvenience caused to you.

We are in touch with the respective branch over your issue and will make sure that your problem gets resolve on the priority basis.


Thanks & Regards,
Baljeet Saini .
Customer Service Dept.
Videocon Industries Ltd.

We got a ELECTROLUX DOUBLE DOOR REFRIGIRATOR. Was working satisfactorily for past several years. But suddenly stopped cooling. Requested service thro Askila . M.G.Electronics - Ex Godrej service Engineer landed and suggested replacing sensor if the unit doesnt work after manual defrosting.It is not working, when called the service person, he mentions that it has to work for one fullday

When the unit is not working at all, what is the use of allowing one full day.

ELECTROLUX must specify their authorised service points and the calibre service persons with rating for consumers to decide the service point

Electrolux — Fridge Faults and poor Customer Care

Complaints made as of:-
June 22 # PGZV[protected]
June 28 # PGZV[protected]


We have an Electrolux refrigerator in use for last 6 years. As far as I remember this came with a 7 years of warranty.
1. Company denied for 7 years now and said it is under years.
2. Engineer visited and asked to get the GAS filled as there is an issue with GAS.
He filled the gas on June 24 against the complaint made on June 22.
3. Refrigerator starts working but we were not satsified so called engineer again. He kept saying that it is working. With no hope we said ok, lets wait for another 2 or 3 days.
4. Refrigerator is down since June 27 again. logged a complaint on June 28. Engineer visited on June 29 and said the same issue again that GAS needs to be filled. It will be done on June 30.
5. No one came on June 30. On asking the customer care they bang the phone twice and one 3rd time said apologies for banging the phone and engineer will come next day.
6. July 01, call service center at around 10:15 AM. As per the reception, there was no engineer came to work till that time. And the engineer who was suppose to come on june 30, got his scooter problem hence not arrived (Funny execuse in service industry).
7. Its 2:25 PM, July 01, called service center, no one is picking the phone and no engineer visited till now.

In the peak summer if you get this kind of service what do you think of company customer care...?? Now I am think that the money spent on repair i.e Rs 3000 is full waste. instead I should put ths in purchasing a new fridge to be happy side :(

Can this be taken further and we can get our fridge working....

Refrigerator — faulty servicing

Dear sir,
Ihad lodged a complaint on 22.11.2011 informing that my double door refrigirator was not properly serviced thereby the freezing compartment got burnt. so far no response is received.

Kindly inform me of your decision in this regard.

yours faithfully,
V.Nagaraju
[protected]

We have an Electrolux microwave and it needs a small part that they won't ship because they just don't provide customer service AT ALL! We were told five weeks! Come on Electrolux can you enter the 21st century and ship parts when your customers need them. What a concept!