[Resolved]  Electrolux Kelvinator — BAD CUSTOMER SERVICE FROM THRISSUR DEALER -FRIDGE HOUSE

two door electolux fridge — poor quality of fridge

I have a electrolux two door fridge bought about 4 years back.
The quality is no match to the earlier indian make that we had for almost three decades.
In jan 08 the timer and sensors were replaced. Then in aug08, the gas had to be filled and again in nov08 the timer and sensors were to be placed. With in a couple of days the sensor and timer were again found to be defective and needed replacement. Thankfully they were replaced free of cost.Does that mean that the earlier replacement parts were defective.
Even after all this the fridge is making lot of disturbing noice making us feel uneasy all the time.
On top of all this, every time the complaint has to be lodged with the call center only even though the dealer had attended it only a couple of days and its a rework only.
after loding the complaint with the customer care, it takes about 5-6 days and lot of reminders, before the dealer attends to the complaint.All this while we have to manage without the fridge being operational.
Its disturbing that the international brand has no semblance of quality product and after sales service.

It is true. Electrolux Kelvinator is a very poor quality product. Not getting proper after sales service. Once the service people comes for testing, they were demanding money/conveyance/service charges, etc. within the guarantee period. My refrigerator is not working for last two weeks and i have been complaining for the same for last two weeks and the person came for checking after 2 weeks said, that it is gas leak problem and they need Rs. 1500 plus conveyance of Rs. 500 to take the same to Trichur. He also said, after repairing there will not be any guarantee of lasting the same.

Just see, what kind of consumer care they are providing. It is an irresponsible action from the part of company and its service centres. I advise the public dont go for ELECTROLUX-KELVINATOR any more. If you opted their products, you will be in trouble.

Refrigerator — Refund of service charges Rs 1500.00

I booked one complaint of Wirlpool Refregerator on 27 march 2010. Complaint no DL [protected]. The person took Rs 1500.00 and promised to repair in 2 days. But even after 10 days no response. I have been reminding them after every 2 days to refund my 1500.00 as they can not do this job...Till 19th April evening there is no response...

I PURCHASED A ONE TON SPLIT A/C FROM FRIDGE HOUSE. WHICH IS SAMSUNG COOMPANY.
FRIDGE HOUSE THRISSUR TEAM SENTING CRIMINAL PEOPLE FOR INSTALLATION OF THEIR DEALING PRODUCTS. THIS PEOPLE ASKING MORE MONEY FOR INSTALLATION AND BEHAVING IN A RUDE MANNER.DON'T GO THIS COMPANY BECAUSE THE POSTSALE SERVICE IS TOO BAD AND HARMFUL TO YOUR MIND AND BODY.

I was at the Frige house's trichur showroom last year to get a Whirlpool top loading washer for my mom. I went to their store and they closed the sale for a new one based on the floor model they had. Next day they delivered the washer at my house. When I unboxed it I could find that they sold me the floor model and not a new one. Same evening i went back to store and not surprised to find the floor model missing. And the "smart" salesman says it was sold that morning.

To KISS (Keep it simple and short) I said...lets not make it complicated. Take the washer back and refund. To my surprise, they just made a full refund including delivery charges... To this day... i dont understand what's their profit from this DEAL?

So much for trusting the dealer, customers trust is taken for a ride. So...the moral - buyer beware... be extremely careful..i repeat...be extremely careful when you purchase gadgets and appliances across any dealer in kerala.

Thank you all for your feedback postings ! I was about to decide on buying a new refrigerator from Fridge House and now I know this is one place where I should never step in !

Thanks a lot !
Suresh

ELECTROLUX KELVINATOR — poor performance

This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No.285 FF DS888) on 26th OCTOBER’08 from elecronics super bazzar,baroda chowk, gohana-131301 and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. and the servicing has been done by M/s. Millennium Service Centre (Authorized Service Centre of Electrolux Kelvinator), baroda Road, gohaqna 131301.

Recently, the machine has been given to M/s. sushil kumar on 5th March’09 since the machine was not exhibiting proper cooling. Specially, the lower half was not at all functioning properly and as a result water was coming out from machine all the times. Since then, I have contacted so many times to your officials like Mr. sushil ([protected])& Mr. Niraj ([protected]) and nobody has given satisfactory reply.

They have confessed that they cannot rectify the cooling arrangement from inside rather they proposed to install a condenser outside which is totally non-conventional and the said proposal was rejected by undersigned.

I am passing on the Summer days without refrigerator.

Look forward to receiving your valuable reply at the earliest.

Regards,
Anoop malik

Sir, Please mail the Fridgehouse Customer Care email: [protected]@fridgehouse.in if you are still facing any difficulties.

I Sutapa Panda, complain no-KOL[protected]. My refrigertor is not working for last two weeks and i have been complaining for the same for last two weeks at thrissur dealer -FRIDGE HOUSE .but they are not responding to it.i am fed up .at the time of buy I did not expect such a irresponsiblity from such a Company like KELVINATOR.last two weeks we had no provision for cold water .very very very bad customer service.

Regards,
Sutapa Panda
+91 [protected]

Sir,
I purchased one fridge name electrolex Kelvinator. Now door top position not fitted properly, so door not function propely. kindly look into that make one solution plese. Mobile no +[protected]

Problem with Refrigerator

I was charged Rs. 5200/- for repairing of the fridge. Not given a receipt and also the fridge is still not working. Got cheated by the Service Centre.