[Resolved]  Eureka Forbes — Poor Service Response (under AMC)

Eurekaforbes Water Purifier Model Inova — Not attending service call coming under AMC

I have given my Water Purifier Model Inova sl.No.3018548 for replacing Filter at the door step of Eurekaforbes Service Center at Pallavaram, Chennai 43, Tamilnadu on 11.10.08; which was to be given to us on the same day or the next day. But they given only nearly after 10 days ie on 23rd after our repeated followups over phone and in person and after paying for AMC vide receipt No. 15643746 dt 23.10.08. Their reason is service person was not available.

However, after installing the purifier at my residence, it indicates that filter to be changed. Immediately, I have contacted them to send the service people; but so far they have not sent the service people. Hence I hereby lodge my complaint that THEY HAVE NOT REPLACED THE OLD FILTER WITH THE NEW ONE for the amount collected and continue to cheat by poor service. It is also confirmed and accepted by them by not deputing service personnel to change the filter.

Hence I request your goodself to look into this and redress the grievance by making them compensate suitably for the loss, stress and strain to me breach of AMC and so on.

Thanking yo,

Yours faithfully

S BAALASUBRAMANIAN
No.5, Munusamy Street
Ganapathypuram
Radhanagar
Chrompet 600 044
Phone : 22651841

PS: I have already mailed to them '[protected]@eurekaforbes.com' on 16th October; but no response.

I have been using Eurekaforbes equipment, Aqua Flo for the past15 years the second and and the vacuum cleaner also the second one for the last 20 years, the after sale serivce was very good. Since of late in spite of paying for the annual service, there is no service at all. You can not get the service station on the phone and if by chance if you do, your complaint is taken but no one turns up. For the last three months I have been trying to get the filters changed. What do I do. What has happened to such a renowned company. Please do some thing and please your costumers

i had purchased a water purfier model aqua flow chasis no 2011147 on 13.5.2006 from their dealer m/s vijay sales with AMC for 2years from dt 25.7.2007to24.7.2009 but so far no body has come to service the product now the same has been damaged and i am without drinking water from the past week posing a threat to my children"s health i have been giving umpteen nos of complaints to their helpline but to no avail the most pathetic act of irresponsibility from a reputed company like this this is more than enough i am in the process of going to the CONSUMER REDRESSAL FORUM if this problem is not attended to in the next 12 hours

I have the similar problem with AMC.I have a Forbes aquaflo model.I had entered into AMC for two years from 19-5-07 ( Cheque for Rs. 1540 given which was encashed by them promptly). But after repeated calling them, after an year their serviceman turned up and told that my name is not with in theirm records for AMC. It happenned for 2 or 3 calls after I informed them by phone my receipt no. ctc for AMC. Finally, I submitted the Xerox copy of the AMC after which I got somebody from them and my carbon was changed. But eventhough 2 year AMC is coming to an end candle has not been changed even once. Even after phoning a no of times, they have not still bothered to change the candle, though as pper agreement they are supposed to change the candle once a year and carbon twice a year. I want them to have my AMC extended from the date of their first service visit after changing their records with my copy of AMC. I feel that one should approach the consumer court to get the breach of contract

Eureka Forbes / Aquaguard Inova — Complaint not attended by service engineer.

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Eureka Forbes — POOR SERVICE UNDER AMC

I HAVE AN AMC FOR SERVICE BUT EVERY TIME I HAS TO CALL THE CENTRE AT THE NUMBERS PROVIDED BUT THEY ALWAYS SAY TO CALL ON THIS OR THAT NUMBER. MOREOVER I HAVE NOT BEEN VISITED SINCE 25.10.2009 I.E. MY RENEWAL DATE OF AMC . THE CONTRACT RECEIPT NO. IS 17254241 DATED 25.10.2009 THEN WHY SHOULD THE COMPANY NOT REIMBURSE MY MONEY ON ACCOUNT OF GROSS NEGLIGENCE IN SERVICES. I WANT MY WATER PURIFIER IMMEDIATELY AND REIMBURSEMENT OF MY ANNUAL CONTRACT MONEY FULLY WITH THE CONTINUANCE OF MY CONTRACT.

I HAVE AN AMC FOR SERVICE FOR THE PERIOD FROM 24.02.09 TO 23.02.10 BY PAYAL SERVICE CENTER, BORODA .BUT I AM TRANSFER FROM BORODA TO KANKROLI (RAJASTHAN).AT THE TIME OF TRANSFER I ALLREADY INFORMED TO AQUAGUARD PAYAL SERVICE, THEY TELL ME THAT YOU INFORM TO UDAIPUR OFFICE AND SHOW THE AMC CONTACT PAPER THEY WILL PROVIDE THE SERVICE OVER THEIR.SO, INFORMED TO UDAIPUR OFFICE BUT STILL NO BODY VISIT TO KANKROLI FOR PROVIDING SERVICE FOR SAME.SO MANY TIME I CALL TO CUSTOMER CARE BUT NOBODY STILL NOT VISIT FOR AMC . THE CONTRACT RECEIPT NO. IS 20130489 DATED 24.02.2009 THEN WHY SHOULD THE COMPANY NOT REIMBURSE MY MONEY ON ACCOUNT OF GROSS NEGLIGENCE IN SERVICES. I WANT MY WATER PURIFIER PROBLEM(MOTOR NOT WORKING) WILL BE SLOVE IMMEDIATELY AND REIMBURSEMENT OF MY ANNUAL CONTRACT MONEY FULLY WITH THE CONTINUANCE OF MY CONTRACT.