[Resolved]  EUROVIGIL — Incomplete Execution

Address:

Chennai, Tamil Nadu

Dear Sir,
It is a well-known fact that irrespective of the country, all human beings believe in God. Hence, when you contact people at places of worship, they start believing that it is a good omen and mostly accept proposals. A beautiful sales strategy adopted by The Chennai based marketing group does this and once they bag a contract and hand it over to the implementation (installation) group, they think that their job is over. HOW LONG THIS STRATEGY WILL WORK AND HOW DO YOU EXPECT YOU CAN REACH CUSTOMER SATISFACTION?
The above is not a storey but reality. When I was at a worshiping place, EUROVIGIL Chennai based sales agent, Shri R.BalagI Territory Executive, met me and briefed about all the products on[protected]. I was also in need of a specific system considering my age and health. I am 66+ years old and my wife is 61+ age. I am a retired Senior Executive from Bharat Petroleum Corporation and well aware of the quality of Honeywell products. We are living in a first floor of our house and every time for the visitors we have to come down and open the door-lock in the ground floor. Hence I enquired about the electrical lock which can be operated from the first floor of the hose without coming down, and he said, it can be installed in our house. When I was told that the products are from HONEYWELL then I gave an appointment for the very next day.
He with his immediate superior Shri S. Karthikeyan visited my house and discussed on various possibilities. As a sales person, apart from my immediate requirement, they also suggested other security systems. I PLACED AN ORDER FOR ABOT Rs. 50000/- (US $1000). The payment clause was that 50% payment immediate and 50% on delivery of components. Accordingly they took they took the entire amount in just two days[protected] &[protected]
Then the question of installation whose baby it is? I had to follow up every day and each day I used to get a new excuse. They even started not attending mobile calls. I started sending SMS. Since they did not have alternatives, they started giving one or other SMS excuse. To my surprise, the territory executive Shri Balag sent an SMS that he had resigned.
Now, I have left with the alternative of contacting Shri Karthikeyan. I was told that he is the head of Chennai Operations. He had extended the dates more than ten times and now he has come to the extent of returning the money for the component which is yet to be installed and which is my immediate and most important requirement. Does senior executives of your company book orders without knowing the limitations/availability of the products and their capabilities?
I am surprised and after giving as many extensions as possible I am writing this with a heavy heart. Really I am questioning your organization whether is it the way to treat senior citizens. Till today I might have spent at least 50 telephone calls and 50 SMS. Who is going to pay me the cost as well as compensate for the peace of mind I have lost in addition to the 1000$ I had spent?
Eurovigl’s new Sales executives continue to haunt the religious place and last week[protected] I met Shri Karmegam & Shri Antoney and sent a message through them to Shri Karthikeyan. But I am yet to get a message from him.
Shri Karthikeyan gave me a dead line as August 31, 2012 but till today, it is September 11, 2012 and not even a telephone call. This is the Chief Executive style of operation of EURVIGIL.
I hope that the incomplete job will be completed at the earliest and give peace of mind to me.
The Details of my order is furnished below:
Quotation cum Order Form: Order No. 627 dated[protected]
EURVIGIL
Eureka Forbes Limited
Electronic Security Systems
No.92, East Coast Chamber, 4th floor, G N Chetty Road, T.Nagar, Chennai 600017.

My other Questions to the connected organizations are Given Below:

1. Is Eureka is also an inefficient organization? Collect the money and l let the customer suffer? After getting the amount leave the customer in lurch?
2. Does Honeywell close their eyes and just collaborate with in-efficient organizations and does not bother about their image.
I hope and wish that you will do the needful to meet my immediate requirement or cancellation of the order and return the full contract value. There should not be any situation of not meeting my requirement for which I contacted the above said people.
Concept of EUROVIGIL “Customer is a fool, get the cheque, forget him & let him suffer”.
V J Chandrasekaran,
No. 1 LALITHA GARDEN, SANNADHI STREET,
THIRUVANMIYUR, CHENNAI 600041,
TAMILNADU, INDIA.
(Res.[protected], Mob: [protected], Email:[protected]@vsnl.net)

- Copy to Shri S. Karthikeyan.