Tata Indicom — Excess Billing and wrong system log | |
From : UDAI PRATAP SINGH MOBILE NO. [protected] VADODARA, INDIA Copy to : [protected]@tata.com, nodalofficer.gujarat, nodalofficer.corp, AppellateAuthority.gujarat, AppellateAuthority.corporate Anne.Puthawala, PAMELA.DESOUZA @tatatel.co.in Reminder1 :18.07.2008 : I was told that a suitable reply will be made at the earliest after examining the case. So the entire Tata office takes more than a week to arrive at a suitable answer since I appealed to them. I have already a log to prove my point which I have already put forward. I once again appeal to refund my excess amount paid towards the bill of May and June. Also I expect that Tata will incorporate changes in their software so that the customer gets the correct log. I request the appellate authorities as well to look into this case urgently. 18.07.2008 :A reminder of the Complaint also sent to Shri Ratan Tata I am attaching the log duly provided by you, as well as the analysis of the log of mine (already sent to you) viz. – a – viz the log provided by you. Let me put the issues in right perspectives again 1. Why the two log (your’s and mine) do not tally. Why Tata Indicom is befooling the customers. If my log is wrong why it is providing this wrong log to the customer which is misleading. What steps Tata Indicom is going to take to correct this misleading information database. 2. Why my connection was not stopped in the month of June after I crossed the limit of Rs. 1700.00 (my allowable credit limit). Why was it stopped after I had reached a limit of Rs. 2917.00, this is also a misleading information of my credit limit. I suffered because of that. 3. Why I was not provided the exact bill to deposit i.e. Rs. 2917.00 on 3rd July itself and told wrongly of the bill amount of Rs. 5792.00 (I recollect correctly if) and made to suffer till 11th July when I was told the correct bill of Rs. 2917 which I immediately deposited the same day. I could not use the internet for 8 precious days (a part of the next bill to be precise besides my work). 4. I have made an analysis of the two log attached along with this. Kindly go through it and let me know your answer. 5. How does a customer know that Tata Indicom is charging rightly and the log that it provides is correct? Analysis of the log and it appears at first instance that the log is not correct. 14.7.2008: Telephonic talk to Anne Puthawala from Chandigarh She informed me that my detailed log is mailed to me and I reiterated the different issues to her 14.7.2008: Telephonic talk to Mr. Pankaj from Chandigarh with whom I had a talk earlier on 10.07.08 He told me the different nuances of the bill and I informed him about my view point. He tried to tell me when I was informed and the details of the bill etc. but my problem still remains the same. He even tried to give me a consolation that Tata Indicom is ready to give a discount of Rs. 500.00 which was refused by me flatly. My complaint is not limited only to the bill amount. 14.7.2008: Telephonic talk to Ranjana from Chandigarh She spoke to at 10.15 to me and tried to tell again as to how the log will differ with that which I had. Then I told my view point and she promised to talk to me later. 14.7.2008: Complaint emailed to Mr. Bhasker Sharma, Nodal Officer, Gujarat I have already lodged a complaint at most of the places of Tata Indicom including Appellette Authorities. I wanted to send you the copy of complaint to you as well as you are the nodal officer of Gujarat. Please find the updated complaint attached as annexure. It speaks of everything. 14.7.2008: Telephonic Talk with Madam from Chandigarh Asked for Complaint details and promised to look into the matter. She tried to explain, that my log will differ from system log, as I might have not updated it from the website. I have never been told, or nowhere it is mentioned as to how to update the same from website. What are these logs which I have recorded and sent to you. 14.7.2008 : Customer Care Gujarat This is with reference to your email dated July 11, 2008 regarding your TATA Indicom number [protected]. We value your association with Tata Indicom and we would not like to lose your patronage. We sincerely regret for the delay in attending to your complaint and the inconvenience caused due to the same. As per mail regarding billing, we would like to inform that your complaint is already under process vide docket number[protected]. We shall confirm the status to you once the processing is complete. We look forward to a very warm and fruitful association with you. Thank you for your co-operation and understanding. Should you require any further assistance, you can call us at 121 or write at customercare.[protected]@tatatel.co.in. Assuring you the best of our services at all times. 13.7.2008 : 0030 Hrs : Matter Emailed to Shri Ratan Tata I am a user of Tata Indicom internet usage and recently was billed in excess which I paid contrary to what the log shows. On enquiry I was told that the consumer log will always differ from system Log. Question is how much in my case it differs by more than 300%. Kindly look into this matter, so that the customer is not fooled like me, in using the services of Tata Indicom. 12.7.2008 : 1850 Hrs. : I had a talk with Madam Pooja from Ahmedabad and she clarified issues and also promised to provide the log on Monday i.e.14.7.2008 and will call me back. 12.7.2008 : 1600 Hrs. :I talked to Mr. Manual from Pune for clarification as to why my log does not matches with system log, he could not clarify the matter. Further I asked him if my credit limit is Rs. 1700 how I was allowed to use internet upto Rs. 2912.00, he had no answer. He further assured me that some expert on internet will speak to me shortly. But no one spoke to me. 12.7.2008 : Received letter from Pamela Desouza We acknowledge receipt of your complaint regarding excess billing. We are looking into the matter and will revert asap. 12.7.2008: I have also lodged my complaint on Complaints Board.com with complaint No. 177112 12.7.2008 : 1330 Hrs. :I have lodged the formal complaint with nodal officer Gujarat, appellate authority Gujarat, nodal officer corporate office 12.7.2008 : 12.50 AM : I had a talk with Minal at Ahmedabad and she replied that Supervisor is not available and she cant help me right now and cannot provide the No. of Chandigarh office. I visited Tata Indicom office, Vadodara on 12.07.2008 and lodged a formal complaint with complaint no [protected]. I discussed the matter with Madam Indrani she replied consumer’s log will never match with system log. Thus Tata Indicom is fooling customers and taking them with ride by providing wrong log. 12.07.2008 :I hold an Tata Indicom no. [protected] with account no.[protected]. I was billed excess for the month of May 2008, but I didn’t complaint. Again I was billed heavily in the month of June 2008 for Rs 2917 instead of Rs. 900.00 the rental only. I contacted their Chandigarh office and several assistants talked but of no use some of them to name with are Mr. Sanjay and Ganesh on 11.7.08. These phone attendants should be removed from the job itself as they didn’t try to understand the problem and cannot handle a customer’s need. I have a log to prove my point that my usage is quite less. Accordingly my internet was disconnected from 3rd July to 11th July and my work suffered. When I asked how much money to be deposited to start my connection, one person told Rs. 5890.00 approximately or more. The other person Mr. Pankaj said he cannot reply till bill is generated on 11th. Only on 11th July I could know that I had to deposit Rs 2917 and I have deposited Rs. 3000.00. vide receipt no. 4014910. But I have to fight out this complaint with Tata Indicom India. I have to be refunded my excess money charged beyond my rental as no body could provide me the log of my usage till date. I charge them that they are billing excess or somebody else is using the net on my account. Was this information helpful? | |
 4 Comments | |
Comments
Sir,
To start with, the Executives of your Tohana Centre approached us to avail the services of TATA INDICOM. On getting convinced and based on your reputation in the field, we decided to avail the services. We initially requested for 30 connections with the rider that 15 connections would be activated and remaining 15 would be got activated after a month or so. The proposal came into operation with all the 30 connection activated even when the security had been deposited only for 15 connections. We came to know of it when the bill of Rs. 7876 was raised and received by us on Sept. 15. We immediately contacted your team at TOHANA with no result. Then we contacted Mr. Ajay Duggal at Karnal on Sept. 24 with all the details on Telephone and also through E-Mail. He advised us to lodge a complaint on Telephone Numbers given by him. We acted accordingly.
Thereafter, Mr. Ashok Kumar from INDICOM TOHANA personally visited us at our office and directed us to make the payment of all those connections, in operation and make the partial payment. Thus we paid Rs. 4045/- and obtained the receipt. It is surprising to note that after an hour all the connection were deactivated and the system came to stand still. We contacted him but he told that the connections would be activated only when the full payment had been made. This is nothing but cheating, deceiving and harassment and further amounts to lack of services specially when he uttered the words that if “I had not given the option, you would not have made even the partial payment.” We cannot take it lying down and wish to take the matter to its logical end by going to the Consumer Court and claim damages there off. Due to the shutting off the connections our business matters have heavily suffered the losses. Even at the time of writing this letter, all the connections are cut-off.
Would you like to take appropriate action against your team at TOHANA and specially against Mr. Ashok Kumar who acted in a manner not expected of a gentleman, immediately or else we file a suit of damages in the Consumer Court. You may prefer to act at the most in a week.
We may thank you if you care.
Yours Truly,
Mr. Jagmeet Singh
[protected]
To start with, the Executives of your Tohana Centre approached us to avail the services of TATA INDICOM. On getting convinced and based on your reputation in the field, we decided to avail the services. We initially requested for 30 connections with the rider that 15 connections would be activated and remaining 15 would be got activated after a month or so. The proposal came into operation with all the 30 connection activated even when the security had been deposited only for 15 connections. We came to know of it when the bill of Rs. 7876 was raised and received by us on Sept. 15. We immediately contacted your team at TOHANA with no result. Then we contacted Mr. Ajay Duggal at Karnal on Sept. 24 with all the details on Telephone and also through E-Mail. He advised us to lodge a complaint on Telephone Numbers given by him. We acted accordingly.
Thereafter, Mr. Ashok Kumar from INDICOM TOHANA personally visited us at our office and directed us to make the payment of all those connections, in operation and make the partial payment. Thus we paid Rs. 4045/- and obtained the receipt. It is surprising to note that after an hour all the connection were deactivated and the system came to stand still. We contacted him but he told that the connections would be activated only when the full payment had been made. This is nothing but cheating, deceiving and harassment and further amounts to lack of services specially when he uttered the words that if “I had not given the option, you would not have made even the partial payment.” We cannot take it lying down and wish to take the matter to its logical end by going to the Consumer Court and claim damages there off. Due to the shutting off the connections our business matters have heavily suffered the losses. Even at the time of writing this letter, all the connections are cut-off.
Would you like to take appropriate action against your team at TOHANA and specially against Mr. Ashok Kumar who acted in a manner not expected of a gentleman, immediately or else we file a suit of damages in the Consumer Court. You may prefer to act at the most in a week.
We may thank you if you care.
Yours Truly,
Mr. Jagmeet Singh
[protected]
Infr systems — Excess Billing
Dear Sir,Airtel is charging Excess amount in their monthly bills, several times i have complained but no affect.
How the India Govt tolerate this looting subscribers? is any rule to watch this
cheater like airtel.
Daily i got SMS from airtel mentioning your unbilled amount is XXX.when comparing
manually there is 10rs difference.
Please help and take action .
I totally agree with this...
Have to teach a lesson to cheater by Govt and Officials
Have to teach a lesson to cheater by Govt and Officials
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D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
View all Tata Indicom contact information
Air Force Station Faridabad
Dabua colony
FARIDABAD-121005 (Haryana)
Mobile- [protected].
®[protected]
Dated: 18 Sep 08
Respected Sir/ Madam,
“REFUND OF LONG OUTSTANDING INSTALLATION ADVANCE’’
Sir,
1. I, Ram Chandra Saw from Indian Air Force Faridabad, put-up a request for Tata internet connection through Dabua colony’s franchisee of Faridabad by paying Rs 800/- as advance on 2 Nov 07.
2. On 7 Nov 07 one representative from Tataindicom came with WLL instrument (no.[protected]CAF No-608248, DL No. 038403) for installation.
i) I enquired from the rep-- whether the instrument is internet compatible or not?
He replied in affirmative.
ii) I enquired – What will be the internet speed?
He turned blank face showing inability.
3. With rep’s mobile I enquired from CC about the internet speed. CC replied that speed will be 40 to 60 kbps. This speed was much lower than my requirement. The representative asked my permission for the installation, but since I wasn’t satisfied with the speed hence I asked the representative not to proceed with the installation.
3. Tata installation representative has kept the WLL instrument back & appraised his office about the development. He filled a billing address verification form with remark -- cancel the connection, and asked me to sign on form. He told me that he has already written to cancel the connection so that on receipt of this form advance will be returned within a month time.
4. On the said form I signed with my remarks - Not accepted & cancelled the connection due to low internet speed committed. I got one copy of said form Xeroxed for future references which is still with me and can be produced as and when required.
6. I registered my first complaint to CC (No 98476847 dtd 24 Dec 07 at 5 pm).I sent number of emails to Nodal officer also but nodal officer is bend upon not to refund my deposit. He insists upon that connection was activated.
7. I emphasize that connection was not installed and returned inactivated. I have got a written proof for that from the Tata representative who came for the installation.
8. I, therefore, request the concerned authority to look into a year old matter and do the needful at the earliest so that advance of Rs 800/- is returned at the earliest. Your kind act will save the poor and helpless consumer to retrieve the advance which is long pending.
9. My e-mail addresses are -
[protected]@rediffmail.com. Mobile- [protected].
[protected]@gmail.com ph:[protected]
Yours faithfully,
(Ram Chandra Saw)