I have ordered for 4 different products from a website called as www.fashionandyou.com. I made the entire payment but initially received only one product(cheapest among those). Then after making not less than 30 calls I was told that the products will be dispatched soon and then i received a package. But I was shocked to see that there was only one product in it. Now after making not less than 50 attempts to reach them I was told that they do not have any stock with them. So when I asked for refund I was told that I will be getting my money only in the form of gift voucher forcing me shop with them again. Even after expressing my severe dis-interest in shopping with them they very arrogantly replied that thats the only option left for me. Even when I warned them of taking this issue to consumer forum the relpy was " No problem at all, please go ahead" and here I am seeking justice.
I should say that this is my most disappointing experience in my online shopping spree of 3 yrs.
To all those who are shopping with please stop doing it right away or some day or the other you are going to face the similar or even bigger problems. Its only because of such fraudulent companies many genuine websites are facing problem in India since people are losing their faith in online shopping.
This is Karen from Zaari, I suppose to receive one parcel from Kanpur and the LR No. is 160784627
Till now i have made several calls to your office and no trace of where and when we shall receive it.
This parcel is very urgent and it has been delayed by trackon which is very bad. This was despatched 3 days back. I would like to know the status of my parcel right now.
defective product shipped and not replaced - FashionAndYou
I had purchased a Giordano bag frrom Fashionandyou.com for 1600 Rupees. The same bag is available for 700-800 rupees elsewhere
I had received a defective bag and asked Fashionandyou to replace it. Even after requesting them several times they had not bothered to respond.
I want a stern legal action against this company as they seem to be a big time fraud by shipping defective and third grade quality products by luring customers with discounts.
I would suggest all the people not to transact on Fashionandyou as my friends also have faced similar problems with this site. He had also got a defective product and Fashioandyou did not replace it, although they have a replacement policy.
Buying anything on this site is waste of money and time.
i totally agree, please stop purchase from Fashion and you web site, they do not deliver, i have made an order 2 months back & paid the amount immediately but i have not got the product as yet, i have been calling them and a) no one picks the call b) its says line busy after all these stories c) you get hold of a live person, then they very nicely say the product will be delivered at your door step in the next 72 hours, but nothing happens. Another thing about this is they give you a wrong tracking number too, & wont tell you who the courier guy is, & finally they will tell you blue dart is their courier partner but they have given a wrong tracking id, the courier guys are rectifying the error. I dont know how to resolve this, how can somebody be soooooooo mean
@ Chirutha: We have checked our databases for your order, and can confirm that there is only one order placed in your name. Your order number is 61656, the shipping and billing address is in the name of Ramesh Raju. There is only one single item placed under this order. The product was dispatched via Blue Dart and the details on the Blue Dart website show that there is no customer with this name at the given address.
As far as your communication with us via email is concerned, your emails are solely regarding the Invite Friends Program and Invite Voucher issues.
If Fashion and You is responsible for any bad experience, we take ownership and refund the full amount paid by the customer.
yashgodboleFashion And You - Hyderabad, Hyderabad, Andhra Pradesh, India
Defective Products and Service - Fashion And You
I have made two purchases from the above mentioned website. First, it was a shower gel from a brand called H2O(order number: 52590). While the order for the shower gel was placed on Sept 7, 2010, I did not receive it until third week of October, after which I was forced to cancel the order.
Second, was two lighters from a brand called Swiss Military(order number: 63881). The second order for the lighters was placed on September 26, and I received it in the second week of October. The problem was that the order was defective. Both lighters were defective. After reading the terms and conditions for returning the product, I called them immediately, and have been waiting for the defective products to be picked up from my office, returned, and replaced.
I have been frustrated with the service, calling fashionandyou.com on the number mentioned on their website (0124 473 4999) every single day since I received it on October 15, and I get the same reply every single time. They keep telling me the courier service (Blue Dart) will contact me, and collect the order, and so on. However, its been 10-12 days since I have complained and there has been no action at all. This has gone on to such an extent, that I have canceled the order for the lighters, refusing a replacement, and requesting a credit back on my credit card, but there has been no sign of that either.
I happened to see this site while looking up some other information. To begin with I’m not stepped up by the company to write this. After reading the complaints, I felt the need to step in and share my Fashion & You Shopping experience with you.
I’ve been shopping with Fashionandyou since its inception and I must say that I understand your concerns because at some point even I’ve faced problems, but I didn’t write-them off. The reason being, every company goes through teething problems in the initial years especially, such new concepts, which is just catching on.
I was fortunate to meet the people behind the company at the Lakme Fashion Week and got answers to all the grievances, which made sense. I must let you know, that they are passionate about their work to deliver the right kind of experience to their customers and are in the process to tying up the loose ends, I understood from them that there are a lot of factors (logistics partners, brands they deal with introducing them to on-line channels, etc) which goes into delivering an experiential & organized buying for their customers and they are relentlessly working on it.
I commend their services today, the product visuals match the actual delivered products and if there is any problem they initiate prompt pick up etc.. I know, you would not agree with me at this point, but I would urge all of you to give them an opportunity instead of writing them off. I’m sure the team would address your concerns and put things right for you.
shalini0418Fashion And You - NOIDA, Ghaziabad, Uttar Pradesh, India
Non receipt of order, no response. - Fashion and You
I have ordered for one watch from fashionandyou.com on 28th Sep. Its almost 2 months now and I have not received my order yet. They don't display any phone number in their site so initially I didn't have any phone number but once after sending lots of mails I received one call from fashion and you. I tried that number 40-50 times but no one picks the calls.They give wrong shipment numbers and name of non existing courier services saying that my order has been dispatched but I have not received any shipment yet.
This is my most disappointing experience in online shopping.
I have made a purchase on fashion and you. My order no. 99695. when i recieved my order it contains a yellow color tshirt where i have ordered for the white one. when i sent an email to them they have sent me an acknowledgement saying they will respond to me with in 24 hrs. Even after 48 hrs there is no response from their side. And the supplied items are looking like the second grade items. Please don't buy items at fashion and you.
invincible82Fashion And You - Bangalore, Bangalore, Karnataka, India
Shipment not delivered as yet - Fashion And You Online Shopping Portal
I bought a few jeweleries from fashion and you. But they have not delivered the items till now. It is causing a sort of mental trauma in me whether it is going to get delivered or not. I heard that the site is good and can be trusted. But I dont find it a kind of a trustworthy. They are cheating me . Please redress the issue my order number is 129380. Take necessary action against the people involved and the CEO. Let them understand the plight of the customers I am blighting in from of them. Let this issue come in to light and let the people stop buying stuff from these people. THIS IS A FRAUD SITE LADIES AND GENTLEMAN DONT BUY ANYTHING FROM THIS SITE.If you dont feel empathetic against my plight then why should I . Your shopping portal should be banned forever.
shivanicFashion And You - Hyderabad, Rangareddy, Andhra Pradesh, India
I ordered 2 things 1 remania top and spice container for INR 901/- and got only remanika TOP. Spice conatiner is missing out of it...
2nd I need the number of courier person who deliver your goods at Shalimar Bagh As he took 1901/-(1000/- more) Cash from my mother and is non resposive now.. Please help.
I was supposed to get one remanika top and one revoving spice container... but to my utter surprise I have paid full money INR 901 which was for two thigs and have got only Remanika TOP today... Please look into this and send my spice container, as I have already giving money for this...