[Resolved] Fenesta Windows — Not a trustable company | |
I would like to warn all people going to do business with Fenesta windows to be really careful of the way they handle the contract. These guys to start with are an untrustable lot. I had to follow up with them numerous times before they even came to give me a quote. Once they came and took the measurements for the quote, it took about 3 weeks for them to come up with the quote. Then a further 2 weeks to take the cheque. Unfortunately, these guys take the full amount before they start on the work (putting the risk entirely on you as in my case). Despite me giving the full amount, they took about a week and a half to come and take the second round of measurements (not sure why this was necessary). Anyway once they took this I assumed that they will do a good job. When I with limited knowledge had suggested the design of the windows I want, they nodded their head and when the window arrived 2 weeks later, it was no way near the design that I had asked for. The so called supervisor took a signature from me and disappeared, leaving 2 people to do the job. When I complained, the sales man (apparently the guy who took the order has left the company roles) came to my house and told me that I had signed up for the design and hence nothing could be done. I escalated it to their management, but to no avail. I would request everyone to please look at all the papers that these guys make you sign. Please don't pay a penny to these guys until you see a satisfactory job. These are crooks in the disguise of a well established company. The best bet would be not to do business with these people. You would do well to bet your money with other local guys as well who could do a better job at a much lower price. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 99 Comments | |
Comments
we have recently installed fenesta. the coordination betwwen the team manager and the satff is very poor. they suggested their own civl engineer for civil work but he vanished having done some mistake while placing slabs inturn the measurements are not properly done by the staff. still the work is undone, lot of sealing has to be done., we are repeatedly requesting them to finish the job. if not done., within a week, we may move to a consumer court.
product may be good but the dealers are not that much responsible and spoil the name . i am writing this from bangalore.
product may be good but the dealers are not that much responsible and spoil the name . i am writing this from bangalore.
I only wished I had read this article earlier...I am their latest victim...The company though a DCM Shriram group company is nothing but a bunch of hollow promises delivering sub standard work and cheating customers.
The job was contracted to M/s Fusion Building Systems (Mr. Vikas Sharma - Email: vikas.[protected]@fbs.co.in), to start with the order was partially delivered 30 days later than the first promised date. Due to monsoon season, 33% of bedrooms wooden flooring got damaged. Secondly, the slider doors including handles and fixtures delivered were not which were chosen by me and ordered. What followed was usual scenario of calling, sitting at their office for hours and inconclusive chase. Mr. Vikas Sharma was unreachable and missing in action from his office at Bhikaji Cama Place.
One can argue that the dealers and installers are like that and service can be an issue, but in this case somehow we got in touch with the management at Fenesta. Personal assurances were made by Mr.Nigman Jha - Retail Head(Email: nigmanand.[protected]@fenesta.com) and Mr Sanjay Gupta - Zonal Head (Email: sanjay.[protected]@fenesta.com) that everything will be delivered by the 10th July and installed by 13th July. Well today is 23rd July, there have been some additional installations, but there is still no sign of the slider doors we had ordered.
To our surprise we have found out from the installation team the doors/ handles and fixtures are end of life and the company doesn't have them anymore, therefore the promises made by the management are base less. For last 10 days there is no contact that we have managed to establish. We have sent out written complains both registered and ordinary post and they are not even being accepted by either organization.
Actually I am not surprised, how these companies are bigger, they cheat customers by showing them something and eventually selling something. Its simply a case of racket for organized fraud & cheating customers.
What I am surprised is at how multinational companies like Fenesta's technology partners Spectus Windows Systems form alliances without any due diligence. Or maybe who knows they have been cheated as well. I certainly hope there is some action which the consumer complaints cell can help and sort this mess out.
The job was contracted to M/s Fusion Building Systems (Mr. Vikas Sharma - Email: vikas.[protected]@fbs.co.in), to start with the order was partially delivered 30 days later than the first promised date. Due to monsoon season, 33% of bedrooms wooden flooring got damaged. Secondly, the slider doors including handles and fixtures delivered were not which were chosen by me and ordered. What followed was usual scenario of calling, sitting at their office for hours and inconclusive chase. Mr. Vikas Sharma was unreachable and missing in action from his office at Bhikaji Cama Place.
One can argue that the dealers and installers are like that and service can be an issue, but in this case somehow we got in touch with the management at Fenesta. Personal assurances were made by Mr.Nigman Jha - Retail Head(Email: nigmanand.[protected]@fenesta.com) and Mr Sanjay Gupta - Zonal Head (Email: sanjay.[protected]@fenesta.com) that everything will be delivered by the 10th July and installed by 13th July. Well today is 23rd July, there have been some additional installations, but there is still no sign of the slider doors we had ordered.
To our surprise we have found out from the installation team the doors/ handles and fixtures are end of life and the company doesn't have them anymore, therefore the promises made by the management are base less. For last 10 days there is no contact that we have managed to establish. We have sent out written complains both registered and ordinary post and they are not even being accepted by either organization.
Actually I am not surprised, how these companies are bigger, they cheat customers by showing them something and eventually selling something. Its simply a case of racket for organized fraud & cheating customers.
What I am surprised is at how multinational companies like Fenesta's technology partners Spectus Windows Systems form alliances without any due diligence. Or maybe who knows they have been cheated as well. I certainly hope there is some action which the consumer complaints cell can help and sort this mess out.
I too paid 100% charges but since then have been chasing the dealer AA CraftDesign in Gurgaon.Most unprofessional conduct. Had to ask repeatedly for the surveyor.
Finally decided to cancel the order because the service is so bad even before installation but have been told that it is not possible.
Who do we talk to??
Finally decided to cancel the order because the service is so bad even before installation but have been told that it is not possible.
Who do we talk to??
Hello !
I am Ankur Taneja from LG uPVC Windows .
For any requirements please contact us at :
Email : [protected]@lgupvcwindows.com, [protected]@gmail.com
Mobile : +91-[protected]
Life is Good with LG not at https://www.consumercomplaints.in
We give 100% assurance of delivery in 7 days on Express delivery Mode.
Remember LG for all uPVC window needs.
I am Ankur Taneja from LG uPVC Windows .
For any requirements please contact us at :
Email : [protected]@lgupvcwindows.com, [protected]@gmail.com
Mobile : +91-[protected]
Life is Good with LG not at https://www.consumercomplaints.in
We give 100% assurance of delivery in 7 days on Express delivery Mode.
Remember LG for all uPVC window needs.
Hi all,
You are abosuletely right that more than the product we need to have good after sales services. Usually when the companies grow dey tend loosen up with their retail clients & concentrate on projects. But here I introduce you the company with their concept of Following one order only after the completion of other order. Isnt that interests you.
you can contact them on [protected]@kaitoindia.com
Rgrds
Nasreen
You are abosuletely right that more than the product we need to have good after sales services. Usually when the companies grow dey tend loosen up with their retail clients & concentrate on projects. But here I introduce you the company with their concept of Following one order only after the completion of other order. Isnt that interests you.
you can contact them on [protected]@kaitoindia.com
Rgrds
Nasreen
Please don't go for FENESTA.
They don't follow up promptly.I wanted to have fenesta windows for my house after browsing through their website.
They diverted me to contact their dealer / Subagent.
The dealer had given me another number of his officer who was supposed to visit our site.
I called several times on that number and i noticed that he was not even ready to take the call on his phone.
Their poor response indicates the working of the FENESTA.
They don't follow up promptly.I wanted to have fenesta windows for my house after browsing through their website.
They diverted me to contact their dealer / Subagent.
The dealer had given me another number of his officer who was supposed to visit our site.
I called several times on that number and i noticed that he was not even ready to take the call on his phone.
Their poor response indicates the working of the FENESTA.
I fully agree with the complaints about Fenesta. They are completely non
responsive.
They don follow up promptly. I wanted to have fenesta windows for my house after browsing through their website.
They diverted me to contact their dealer.
The dealer gave me another number of the representative on which I made several calls.
There was no response from the concerned person. I only got the SMS which read - "Sorry, I will call you later."
Thereafter I have not heard anything from him.
My advice will be, "please don't go for FENESTA."
responsive.
They don follow up promptly. I wanted to have fenesta windows for my house after browsing through their website.
They diverted me to contact their dealer.
The dealer gave me another number of the representative on which I made several calls.
There was no response from the concerned person. I only got the SMS which read - "Sorry, I will call you later."
Thereafter I have not heard anything from him.
My advice will be, "please don't go for FENESTA."
Go for Rehau. Its world number 1. Although a bit costlier than Rehau. But its truly world class.
plz free to call me [protected] for Upvc window
Dear All,
Worldwide uPVC windows & doors is a local business even you agree that earlier times, you gave wooden windows & doors order to your local carpenter now why you believe these Big companies which has enough orders to sustain their sales.
Please use below mentioned points while placing the order
1.Never buy windows, always buy specification.e.g. what kind of profile he is using ?, Thickness of reinforcement, Hardware origin.
2. Never give 100% advance. Put Penalty Clause in Delivery if they are late deduct the amount.
3. Try to select local fabricator near your vicinity so you can follow him aggressively.
4. Last but not the least, Never trust these sales guys, always ask everything in written. Please remember you are just one more lakhs order to complete their target.
Regards,
Shivendra
[protected]@gmail.com
Worldwide uPVC windows & doors is a local business even you agree that earlier times, you gave wooden windows & doors order to your local carpenter now why you believe these Big companies which has enough orders to sustain their sales.
Please use below mentioned points while placing the order
1.Never buy windows, always buy specification.e.g. what kind of profile he is using ?, Thickness of reinforcement, Hardware origin.
2. Never give 100% advance. Put Penalty Clause in Delivery if they are late deduct the amount.
3. Try to select local fabricator near your vicinity so you can follow him aggressively.
4. Last but not the least, Never trust these sales guys, always ask everything in written. Please remember you are just one more lakhs order to complete their target.
Regards,
Shivendra
[protected]@gmail.com
Dear All prospects Customer
I request to all that don't buy Fenesta windows, because they have spread a lot themself and too busy to give after sales service, they don;t have any technical speciality now a days for the customer.They give wrong solution forur sweet home.
Call me for e-winDOER windows for your sweet home.
Dinesh Kumar Tiwari
+91-[protected]
[protected]@gmail.com
German uPVC windows & doors system
I request to all that don't buy Fenesta windows, because they have spread a lot themself and too busy to give after sales service, they don;t have any technical speciality now a days for the customer.They give wrong solution forur sweet home.
Call me for e-winDOER windows for your sweet home.
Dinesh Kumar Tiwari
+91-[protected]
[protected]@gmail.com
German uPVC windows & doors system
Vinod Radhakrishnan (above) is absolutely correct and my experience with fenesta is no less problematic then his. fenesta employees are incompetent, cheaters, liars...etc.they have used second hand glass in my so called soundproof window.do not deal wth them namely ASHISH SAXENA (installation mg), ABHAY (installation supvervisor)AND DHEERAJ JUWALE (sales exc.)these are some bunch of crooks working in fenesta.
by
samir mulla
by
samir mulla
I have recently installed fenesta window's at my home, actually its been a mistake or u can say a blunder by choosing Fenesta, namely mr. ashish saxena (installtion mg), abhay (installation supervisor) and dheeraj juwale(sales exc) are cheaters, liars and a bunch of crooks in my view.they have installed my window after atleast 3 weeks of delay, installed used glass in pvc frame, promisded me of 80% of sound reduction buts its actually 20-30% only.further, after giving them reapeted phone calls to attend a problem regarding fenesta window all my complaints are being ignored.
Absolutely agree with complainer.
1. Product was installed 6 weeks late.
2. During that period - no reassurance or even a phone call from the dealer. This is after taking a 100% advance amounting to 49, 900 Rs. (at 900+ Rs per square foot)
3. Non-responsive dealer (Bangalore). Need to keep reminding him to do things that he has promised - but he will never do it.
4.Worst of all - windows were not according to specification. The invoice clearly says 8.5 mm _laminated_ glass. But what was installed was 5 mm float glass. Did not notice until it was too late. Phone calls to dealer and Fenesta fruitless. Promised to send someone over to look at the window and suggest a remedy but no one turned up - after several phone calls.
In short:
Rip Off.
Dealer unresponsive.
Fenesta call centre: All sweet talk - no action.
1. Product was installed 6 weeks late.
2. During that period - no reassurance or even a phone call from the dealer. This is after taking a 100% advance amounting to 49, 900 Rs. (at 900+ Rs per square foot)
3. Non-responsive dealer (Bangalore). Need to keep reminding him to do things that he has promised - but he will never do it.
4.Worst of all - windows were not according to specification. The invoice clearly says 8.5 mm _laminated_ glass. But what was installed was 5 mm float glass. Did not notice until it was too late. Phone calls to dealer and Fenesta fruitless. Promised to send someone over to look at the window and suggest a remedy but no one turned up - after several phone calls.
In short:
Rip Off.
Dealer unresponsive.
Fenesta call centre: All sweet talk - no action.
I belive Fenesta is the most trust able brand of india.
Its really fantastic working with them,
Am from a construction background, myself an Engineer.
Fenesta is the only manufacturer o[censored]PVC window in india. I repeat Manufacturer - not a importer of china or germany chep quality goods and third grade window .
Completly manufactured in Indian Soil.
Please go ahead with it...
Service always depend on the quality of Sales People involved.
Its really fantastic working with them,
Am from a construction background, myself an Engineer.
Fenesta is the only manufacturer o[censored]PVC window in india. I repeat Manufacturer - not a importer of china or germany chep quality goods and third grade window .
Completly manufactured in Indian Soil.
Please go ahead with it...
Service always depend on the quality of Sales People involved.
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Hyderguda, Hyderabad, Andhra Pradesh, India - 500029
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She was very aggressive while following up to get the order but after she got the order and complete payment, all the follow-up was ours. She did not even bother to call back in response to our follow up for the installation whereas earlier she had assured us that she would be physically present herself during the process of installation.
The installation team itself was very good and dedicated and the only saving grace in an otherwise terrible customer experience.