[Resolved]  FreeCharge — Amount debited from a/c but no recharge

Address:Mumbai City, Maharashtra

Dear Sir/Madam,

I made a recharge on freecharge for 50rs. but recharge is not successfulland amount is debited from my accoount.
Such a fraud site.I send a mail twice to [protected]@freecharge.in
Kindly do somethind.


Copy of order below:

Dear Customer,

Thank you for your order from www.freecharge.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@freecharge.in.

ORDER DETAILS:
Merchant Site URL : www.freecharge.in
Order Number: 2917800 Order Received: Jun 6, 2011
Total Amount : INR (Indian Rupees) 50.00
Any Indian Bank Issued VISA Debit Card Holder : Deepak Arora
Billing Address : (As entered by the Customer)
B-202,2B Wing,Building No 2,Powai Vihar,Powai
Mumbai Maharashtra
400076 India
Customer's Phone Number : [protected]
Customer's E-mail ID : deepak.[protected]@tcs.com
Customer's IP Address : 117.224.234.247

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service
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Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Hi,

Sorry for the trouble caused.

This is a failed transaction. Refund is initiated from our end today.It will take
3-7 working days for the refund to reflect in your account as per the bank's process.

Regards
Freecharge Customer Care

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