Godrej — No response from the company after taking money.

Address:

Khordha, Odisha

I paid Rs.1000/- to Godrej & Boyce Mfg. Co. Ltd. Towards advance of booking of two items (1) GFE29DY – Refrigerator and (2) GWS700PS compact Washing machine on 25th December, 2009. After through discussion of the sales man and his superiors it was promised to be delivered on by 5th Jan, 2010 but extended the time till 10th Jan, 2010.

When I did not get any response from them, I called them on 15th Jan, 2010. Mr Chatterjee, the Branch Manager of the said department, was not ready to owe to the responsibility of commitment. You can collect your amount from our office, which is 20 Km away from my home. I told them if you have taken money from my home, better return it at my home only. And be polite to your customer as you are paid for the same. Shamelessly he hang up…

Till 25th March I got a call from Mr.Pradeep, sir we have got your refund and I invited him to my office for the same. He asked me handover the original form, and receive the cheque and a letter which failed to mention the reason of refund. When I asked him sign the received letter of mine, he denied saying that you have to sing my paper and I cannot sign any of your paper.

Such attitude clearly shows the attitude of the company. It is not a matter of Rs.1000/- of one person. I suspect that they have fished out money in such activity and utilize the same for 3 months and now refunding the same. And that too without any apology.

I want that all responsible for such act should be exposed and public should be made aware that even such company are not trust worty.

Please guide me where to lodge a complain.

Thank you.
Subhakankhi Choudhury
(Architect)