[Resolved]  Godrej — False Commitment in Newpaper Advertisment

Godrej Airconditioners advertisment was appearing in the 14th March 09 - Mail Today on page 3 giving out details of the AC exchange scheme and Free Service Camp for ACs between 14-22nd March 09. The request for Free AC service was booked on 14th March 09 morning with Service Request Confirmation no as 262137.
Till date twice the service engineer has visited the house, however refused to provide free service claiming he not been instucted for the same. Aleady spoken to Service call center 5-6 times in last 6 days and also 3-4 times to the Service Area Supervisor and all of them have refused to acknowledge the advertisment in the newspaper and refused service.I had even sent them the scans of the newpaper advert as a proof...however all in vain.
This act of Godrej company has been given in the newspaper in order to Mislead the customers and also customers booking service thinking it to be free and finally Service team charging the customers for the same during their home visits.
Least expected act of cheating the customers from Godrej & Boyce.