[Resolved]  Godrej — No Response for Complaint even after regular followup.

Dear Sir/ Madam,

This is to bring your notice that I have purchased a Semi-Automatic Washing Machine (Made: Godrej, Model No. GDS-650, Serial no.[protected] from M/s. Southern Agencies, Machalipattanam, in the year 2005 which had a warranty of 3 years. The warranty has been renewed on 14th December 2007 at M/s. Excel Techo Services, an authorized dealer of Godrej & Boyce Mfg. Co. Ltd. for the period of 3 years from 30.12.2007 to 30.12.2010 by paying an amount of Rs. 2000/-. A scanned copy of the same is enclosed for your reference.

Now since the spinner is not working, I have been calling customer care number of Godrej[protected] since 9th June 2009 but till now I have neither received a satisfactory reply from Customer care nor an engineer visited my house to repair the machine. I am furnishing here below a list of complaint numbers lodged with Godrej customer care centre:

Date Complaint no.
09.06.2009 578974
24.06.2009 582936
07.07.2009 586798

I have even sent an email to Godrej customer service cell on 3rd July, a copy of which is attached with this email.

Since now I am very frustrated with this non-supportive behavior of Godrej, I humbly request you to look into this matter and do the needful, as early as possible.

I look forward to hear a favorable reply from you.

Thanking you in advance for your support,

Yours faithfully,

S Mallikamba
D/o. S. Nagamalleshwara Rao
House No.3-4-90, Sumitra Nagar,
Kukatpally, Hyderabad - 500072
Mobile: [protected]