[Resolved]  Godrej — Godrej Electronic Safe: anything but safe

Copy of complaint sent by my father regarding his safe being broken in by burglars. In his words, the safe was broken as easily as a "tin can":

I am writing this to complain against a Godrej Safe that I bought about a year ago. I bought your safe model SAFIRE ELECTRONIC /S.NO. 15602 on 14.04.2008 from M/S SUMIT ENTERPRISES, AL/8-B , Jail Road, Hari Nagar, New Dlhi-64 vide their bill no.1007. It was assured to me that the safe was impossible to break and would keep our valuables protected from theft. However, our house was broken into recently and the thieves very conveniently pried open the safe and took all my savings and valuable that I have so trustingly secured therein. The complaint for this robbery has been lodged at Paschim Vihar Police station today.

Just because of the trust that was instilled about the Godrej brand by your representatives, I relied to leave all my savings at home and not put them in the bank. I have ended up losing so much of what I had saved over a period of 20 years. Who is responsible for this loss? What kind of quality is a brand like yours is providing by tricking customers into purchasing a product which failed to deliver so miserably? Who is going to make up for the loss of a family that trusted in 'supposedly' one of India's top most brands that apparently focuses only on marketing and advertising gimmicks rather than actually doing what they claim to do? How in the world can you justify the product name 'safe' when a bunch of thieves could maneuver and open it like a tin can? I am going to take this matter very very seriously and follow-up with top officials to bring your company to book. In my view, You are equally responsible for this mishap as are the burglars. I will make it a point to write on as many online forums about this unfortunate incident as I can so that no one else is duped into buying your useless product. I will also take this matter to the consumer court at the earliest. I, as a customer who has grown up hearing about and seeing Godrej products, am completely and utterly disappointed for putting my faith in your product.

I have today lodged a complaint with your security service department at Mathura road, New Delhi vide complaint no. 11953. I urge you to take the matter seriously and give due compensation to me on account of failure of your product.

Looking forward to immediate action from your end.