[Resolved] Godrej — Thermostat Of Godrej Refrigerator Out Of Order | |
Dear Sir, Since when has it been Godrej's policy to ask the customer to pay without resolving the complaint? And when the customer protests about such a think; are your service personnel authorised to offer 50% discount? All this happened to me when the Godrej Service Staff visited me on 22.04.2008 to solve my Fridge complaint-SERVICE CALL NO: 955722. Hightime for you to set your service department in order ! G.R.SONI. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Bad people and bad serivices
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+91-22 6796 1800
+91-22 6796 1700
+91 22 6796 5656
Pirojshanagar, Vikhroli, Mumbai, Maharashtra, India - 400079
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2. Thermostate stoped working and lodged complaint.
3. Godrege out sourced staff visited and tried to fix old part. These parts were not packed in Factory Package but he took them out from a box wherein lots of defective items were kept.
4. He was confronted with a questions - Why these items are not new? A spare part has to be packed and sealed in company package; is it correct.
5. The mechanic did not reply satisfactorily. He said "Aap ko kaam karwana hai? New items aise hi aate hain. Aap ka complaint mai cancel kar raha hun. Aap ko mere se kaam karwana hai to poora paisa advance me dena padega. Ho sakata hai ki New items ko aane me time lag jaaye"
I am shocked to see such kind of conduct on the part of service mechanic. It was irritating experience. Such acts need to be controlled with zero error syndrome.
Wake up Godrege