[Resolved] Godrej — GODREJ AC STABILIZER

[Resolved] Godrej — GODREJ AC STABILIZER

G GAGAN DUA from Kolkata, West Bengal

I PURCHASED AN AC FROM GODREJ ON 05/05/08. A GODREJ STABILIZER WAS ALSO PURCHASED FROM THE CO WITH AC. THE STABILIZER WAS NOT WORKING PROPERLY. A COMPLAINT WAS REGO ON 07/10/08 REF NO 180766 WHICH WAS FORWARDED TO '"SHIVAY ELECTRONICS" OF GHAZIABAD (AUTH SERVICE CENTRE). ON 16/10/08 ENGG FROM SERVICE CENTRE CAME AND CARRIED THE STABILIZER TO THE WORKSHOP. ON 21/10/2008 THE CO SENT SOME OTHER OLD REPAIRED STABILIZER IN REPLACEMENT TO MY NEW PRODUCT. I REFUSED TO TAKE. WILL THE CO PL PROVIDE ME A NEW PRODUCT INSTEAD OF REPLACING IT WITH SOME OTHER OLD REPAIRED STABILIZER. I AM VERY DISAPPOINTED WITH YOUR POOR SERVICE. HOPE YOU WILL TRY TO IMPROVE YOUR AFTER SALE SERVICE. GAGAN DUA MOB [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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M.S.Mohanan

from Mavelikara, Kerala

I purchased a Godrej split Ac1.1 T Model No.GSC 13GA WHH on 1/4/2009 and became (April) Fool.
Invoice number 3 dated 1/4/2009 of the dealer Quilon Radio Service Kottayam, Kerala. It has been installed by the technicians from QRS Kottayam.Installation and a Guardian Stabilizer were free as a seasonal offer from the dealer. But the compressor stopped after working for 15 minuts. Dealer QRS Kottayam part of a reputed Kerala Retail chain is refusing to replace the Unit. Instead of replacing the unit they booked a complaint with Godrej and registered as call no.452045 on 4/4/2009. On 6th and 7th April QRS informed me the technicians left their office to my home for servicing the faulty unit. But nobody came to my residence. On 8th two technicians from Godrej service center came to my home and tried to repair the unit .But they failed to correct it. They offered to come on 9th with some spare parts. When I called the service center as no body came they informed that technician is on the way to my house but he did not arrived.
During day time Iam the only person in the house and for the past one week Iam waiting for the technicians avoiding my daily works and other activities. Iam in great tension due to loss of my hard earned money and stress due to one weeks work loss and sleeping in the bedroom converted air tight for the installation of Ac.