[Resolved] Godrej Interio — Defective product delivered, pathetic or no after sales service, non delivery of part of consignment

shalini

from Kolkata, West Bengal

Address:

West Bengal

I am stating the details of the problems we are facing against the items purchased against sales order no. 564377 dated 27th March, 2010 from Godrej & Boyce Mfg. Co. Ltd., Dakshinapan Shopping Complex:

Products Ordered:
1. Julius Dining Table (Mahogany)
2. Stella Chairs 6 pcs (Mahogany)
3. Alice Coffee Table (Cherry)
4. Shoe Cabinet 203M

Net Bill Amount: Rs. 34793

Problems faced:
1. A salesman from the showroom called us on the 10th April, 2010 at 1 pm and confirmed that our entire consignment has reached Kolkata and will be delivered to us as soon as we make the full payment. So we paid the balance amount Rs. 24793 on 12th April, 2010. When the delivery reached us on the 13th April, 2010, even the delivery man claimed that the consignment contains all the products we had ordered. Later when we tallied the items in the invoice cum challan with our order we found that the Julius Dining Table had not been delivered. Neither any salesman from the showroom nor the delivery man bothered to inform us that the consignment had not arrived in full. We are still awaiting delivery of the aforesaid product.

2. The Shoe Cabinet 203M has not been assembled properly, the hinges are extremely noisy, the panels are wobbly. When we contact the showroom the salesmen shrug off any responsibility saying that we need to contact the service centre for the matter. 2 technicians have visited us so far and none could fix the problem. The panels are not aligned properly, the hinges create unpleasant noise when opened. The last technician who visited us claimed that the parts supplied are defective and he would give the requisite feedback at the service center. When we contacted the service centre when the technician did not arrive on 16th April, 2010 as promised they asked us to use the product in the current condition, dubiously assuring us that the product will work fine on prolonged use.

I think godrej is using cheap "all sell and no service" tactics and employing unprofessional and untrained technicians. Also the quality of products offered for the price demanded is highly unsatisfactory.

We refuse to use a defective product despite making full payment.

Hence I recommend better hire a carpenter and give your own designs. At least the few days of discomfort would finally give you a sturdy and lasting product in that case.
Avoid buying from Godrej Interio at all costs.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

PRAKASH CHAND KAUNDAL

from Kulu, Himachal Pradesh

Godrej interio/Dining table — Defected delivery

Dear Sir,I have purchased one dinning table of godrej interior from WARDHAN CORPORATION,The Mall,Shimla HP,INDIA on Dated[protected].The bill No is:4564 Dated 20:07:2009.While receiving the product,I found that the top of the table is defected and put the remarks on the receiving of the bill.The dealer ensured me to replace the same after having the next stock of the item with in short period of time.Around 3 months has been passed but the dealer always extend his assurance to replace the same.Now ,it does not sense healthy to visit ,remind & request again & again to replace the defected top of the table.I request.your goodself to do your best for sensible replacement of the defected top of the table,so that I can remain the customer of Godrej in future also.
Best Regards

PC Kaundal
BSNL,Shimla HP
INDIA

PRAKASH CHAND KAUNDAL

from Kulu, Himachal Pradesh

Excellent

S Chatarjee

from Sangli, Maharashtra

To,
The M.D.
Godrej

Dated :[protected]
Dear Sir,
I am using your product from last three generation latest I have purchase to Almera wordrove H 1St and 2006 and latest one in[protected] from your dealers at Allahabad. One case memo no. Book. No. & Sl.No. 032 from Hanumat Agencies and one from Jamuna Dealers in your booklet you have mention that all Godrej owner are proud owner but in this case my experience about the manufacharing of your product is humiliating because last week ethicf entered in my house and he broken the handle with break and the handle was broken from the inside part of lock the end of handle on witch Avery lower gases of metal has been quoted on lever handle and the chaira pen has been used by you as lock was working as metal cutter when thief haimar out side of handle witch the break the lock of open I have the photo Graf of handle so kindly check this problem because it’s unrelieved that product of Godrej witch is trusted brand can be failed like this by major technical fault so kindly check my complaint I hope that you will try to do something better for you product and for our trust. I have all case memo save at my end.

Thanking You
Shubroto Chatterjee
70 Tagore Town Allahabad.
Phone No. [protected]

albuquerques

from Hyderabad, Telangana

I agree I am facing the same problem. They just do not comply with their commitment. Looks like they over-commit and under-deliver. It's repelling considering it's such a big brand name

SGR61

from Mumbai, Maharashtra

I had placed an order for modular kitchen furniture in May 2010. It was fitted in my new apartment in July. When we shifted on the 1st of August 2010, we found that one of the shutters was peeling off. After lodging a complaint we were told that the shutter would be replaced in 4 weeks time. After 4 weeks we called them up and were told that it would be replaced in mid October. The end of October came and went and there was no response from the dealer. We complained again and again and till date the shutter has not been replaced as on 11th January 2011. The company has also not given any assurance of when or if at all the shutter will be replaced.

The dealer we placed our order was Rajni & Company, 74A Deshpran Sashmal Road Kolkata 700033. The after sales service of Godrej Interio is extremely abysmal and we are very disappointed and frustrated by their lack of response to our problem, considering that it is such a huge brand.

Subhasish Ghosh Roy
Flat C 3/1, Type II
GD Block Purba Abason
1582/2 Rajddanga Main Road
Kolkata700107

Saptarshi Aditya

from Mumbai, Maharashtra

I had placed a 3 Door Slim- Line cupboard from Godrej Interio VIP road show room, , first we did the full payment of the product, but when it comes to deliver the product they are really slow and the date I mentionedand they also confirmed I waited at homeentire day but no phone call or product was delivered . Lateron I called them up and they told me we are sorry that we won.t be able to deliver, then I told them the next date when I will be available, butt he same thing repeated, finally in third time they delivered the product, now the next problem I asked them to assemble the prodcut .. but every time time they are showing me some excuse and reason for which they won't be able to come and assemble the product . FInally after many phone calls and follow up they will comew on[protected] .. but entire day I am waiting ( today ) but none of them called me up .
I am really unhappy with the service provided by Godrej and I will never buy any thing from godrej .
Regards
Saptarshi Aditya
Baguiati, kolkata

deshmukh11

from mumbai, Maharashtra

I had booked a Kreation 500 cupboard with Godrej Interio on 02.11.2012 order no. 281497 and paid entire amount in advance of Rs.27306/- through the dealer at Borivali west(Mumbai) to Godrej store representative Ms. Anju Gill and Mr. Jitendra.

The cupboard parts were delivered to us on 09.11.2012 .We had to make atleast 5-6 calls to there office to send a person to fix the cupboard.
An each time the guy dint turn up on the allotted time. Finally they arrived and they found that one of the parts of the cupboard was defective and one part was missing.They promised to replaced the defective part and bring the missing part and assemble the cupboard soon.

After that day we have made more than 20 calls to Home Decor to follow up with them. The executives attending to the calls give fake promises which are never attended to. Even after continuous reminders to the representatives the parts are not yet been delivered and they are not ready to give any fixed date till which i could expect my cupboard to be assembled.The boxes containing parts of cupboard are lying in my house.

The dealer has been very negligent and careless in providing the product and services to me.Pathetic service i have ever encountered.

deshmukh11

from mumbai, Maharashtra

I had booked a Kreation 500 cupboard with Godrej Interio on 02.11.2012 order no. 281497 and paid entire amount in advance of Rs.27306/- through the dealer at Borivali west(Mumbai) to Godrej store representative Ms. Anju Gill and Mr. Jitendra.

The cupboard parts were delivered to us on 09.11.2012 .We had to make atleast 5-6 calls to there office to send a person to fix the cupboard.
And each time the guy dint turn up on the allotted time. Finally they arrived and they found that one of the parts of the cupboard was defective and one part was missing.They promised to replaced the defective part and bring the missing part and assemble the cupboard soon.

After that day we have made more than 20 calls to Home Decor to follow up with them. The executives attending to the calls give fake promises which are never attended to. Even after continuous reminders to the representatives the parts are not yet been delivered and they are not ready to give any fixed date till which i could expect my cupboard to be assembled.The boxes containing parts of cupboard are lying in my house.

The dealer has been very negligent and careless in providing the product and services to me.Pathetic service i have ever encountered.

My contact number is 28865709 / [protected]

rnc_sanjay

from Ranchi, Jharkhand

I had purchased a meedo 3 door shoe cabinet from Godrej outlet at ranchi about 2months back. One of its cabinets got dislodged as it had not been properly fixed. I had filed a complaint for repair in the customer care as well as contacted the local office at ranchi. My complaint nos are [protected] and [protected]. I have followed up this complaint with the service center several times and E-mails at godrejinterio.com but the fault has not been rectified till date even after a lapse of 25 days of my registering my complaint with your customer care.You are requested to look into the matter for satisfactory resolution of my complaint.
Ranjana Sinha
Cell No [protected]