[Resolved] Godrej — Very low quality product and horrible after sale service

pradipto7

Address:

South 24 Parganas, West Bengal

I bought godrej interio florid bed 8 months back and the head rest section had broken twice during this period.
The quality of the product is very low and hence the head rest is breaking repeatedly

I had mailed multiple times to the following customer service Id but didn't get any response or at-least a acknowledgement from them
[protected]@godrej.com,
[protected]@godrej.com

It has been around 3 months and my problem has still not been resolved.
Today another part broke down :)
I am really shocked for getting such a low quality product from Godrej.
The after sale service is just horrible.
I will definitively not buy and recommend and Godrej product to my family members and friends.

Below are the service request numbers
SR#452008 - The part got replaced after 2 months
SR#440943 - Same problem has reoccurred.Again the same part needs to be replaced.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear Customer,

We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now. We are now online to take all your feedback into consideration.

We are unable to track your complaint as certain data hasn’t been mentioned. Please share the following details with us for our Customer Care to get in touch with you:

Kindly send across your Name, Email ID, Contact number, Consumer Complaint and City on the below given email address.

If any more Queries kindly contact us at [protected]@godrej.com or call us on[protected].

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Godrej Appliances Team
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