Comments
Godrej Appliances Team
You were quick to respond to my first complaint and so far not bothered to respond to my request for the origin of the product. I had posted my response on the 13th of April 2011 with the model number and the serial number which means I have the particular appliance with me.
Since Godrej is synonymous with TRUST AND HONESTY and you take pride in this fact, please let me know the ORIGIN of this particular product ASAP. Since you say you are "surely around now" come up with the truth and I will provide all other relevant information regarding the invoice number, complaint number etc.
Looking forward to your TRUTHFUL response immediately.
With best wishes,
Jaffer Mohammed Sait
You were quick to respond to my first complaint and so far not bothered to respond to my request for the origin of the product. I had posted my response on the 13th of April 2011 with the model number and the serial number which means I have the particular appliance with me.
Since Godrej is synonymous with TRUST AND HONESTY and you take pride in this fact, please let me know the ORIGIN of this particular product ASAP. Since you say you are "surely around now" come up with the truth and I will provide all other relevant information regarding the invoice number, complaint number etc.
Looking forward to your TRUTHFUL response immediately.
With best wishes,
Jaffer Mohammed Sait
This was your comment dated April 13th, 2011:
Quote:
Dear Jaffer,
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.
Unquote
This was my response dated April 13th 2011:-
Quote
You were quick to respond to my first complaint and so far not bothered to respond to my request for the origin of the product. I had posted my response on the 13th of April 2011 with the model number and the serial number which means I have the particular appliance with me.
Since Godrej is synonymous with TRUST AND HONESTY and you take pride in this fact, please let me know the ORIGIN of this particular product ASAP. Since you say you are "surely around now" come up with the truth and I will provide all other relevant information regarding the invoice number, complaint number etc.
Looking forward to your TRUTHFUL response immediately.
Unquote
I thought you assured me you are around and will respond immediately. I am still waiting to hear from you and its been a week now. Why this sudden silence??? You can have your Godrej Technician in Mangalore come and inspect the said appliance at home. PLEASE CONFIRM THE ORIGIN OF THIS PRODUCT!!! The delay in response is clearly tantamount to an admission of guilt that you have been ripping o[censored]nsuspecting customers by palming off cheap Chinese products in your brand name making stupendous profits of a brand name which was synonymous with TRUST AND HONESTY!!! I certainly did not expect a company of GODREJ's standing with more than 100 years, to stoop to such levels to cheat customers to make profits????
Your urgent attention is requested.
With best wishes,
Jaffer Mohammed Sait
[protected]
Quote:
Dear Jaffer,
We have seen your complaint. We apologize for all the delay occurred in the past, but we’re surely around now :-) We are now online to take all your feedback into consideration.
Unquote
This was my response dated April 13th 2011:-
Quote
You were quick to respond to my first complaint and so far not bothered to respond to my request for the origin of the product. I had posted my response on the 13th of April 2011 with the model number and the serial number which means I have the particular appliance with me.
Since Godrej is synonymous with TRUST AND HONESTY and you take pride in this fact, please let me know the ORIGIN of this particular product ASAP. Since you say you are "surely around now" come up with the truth and I will provide all other relevant information regarding the invoice number, complaint number etc.
Looking forward to your TRUTHFUL response immediately.
Unquote
I thought you assured me you are around and will respond immediately. I am still waiting to hear from you and its been a week now. Why this sudden silence??? You can have your Godrej Technician in Mangalore come and inspect the said appliance at home. PLEASE CONFIRM THE ORIGIN OF THIS PRODUCT!!! The delay in response is clearly tantamount to an admission of guilt that you have been ripping o[censored]nsuspecting customers by palming off cheap Chinese products in your brand name making stupendous profits of a brand name which was synonymous with TRUST AND HONESTY!!! I certainly did not expect a company of GODREJ's standing with more than 100 years, to stoop to such levels to cheat customers to make profits????
Your urgent attention is requested.
With best wishes,
Jaffer Mohammed Sait
[protected]
Godrej Appliances Team:
This is in continuation of my post dated April 19th and I am surprised that so far you have not bothered to respond to my various posts requesting for the ORIGIN of the product. Your assurance you are surely around seems to be an empty promise. Do I now take it to understand that your silence is tantamount to the guilt that you have been cheating the customers by palming off cheap Chinese products under your brand name without informing them of the same??? It is such a shame that a company of your repute and standing synonymous with TRUST AND HONESTY is yet to acknowledge and accept their deceit!!!
I am still waiting for your confirmation on the origin of the product.
With best wishes,
Jaffer
This is in continuation of my post dated April 19th and I am surprised that so far you have not bothered to respond to my various posts requesting for the ORIGIN of the product. Your assurance you are surely around seems to be an empty promise. Do I now take it to understand that your silence is tantamount to the guilt that you have been cheating the customers by palming off cheap Chinese products under your brand name without informing them of the same??? It is such a shame that a company of your repute and standing synonymous with TRUST AND HONESTY is yet to acknowledge and accept their deceit!!!
I am still waiting for your confirmation on the origin of the product.
With best wishes,
Jaffer
To the Godrej Appliances Team:-
Your silence is defeaning!!! Why still no response to a simple query??? Please inform the world the ORIGIN of the product. It is a very simple request. Is it so difficult to accept that you have been cheating the customers by not disclosing such a crucial piece of information that your products are of CHINESE origin. I once again would like to reiterate that I would not have touched it with a bargepole if only I had known that the product was of chinese origin!!..
Come on, be a sport and let the whole world know that you are cheating the customers by palming off cheap chinese stuf[censored]nder your brand name
The following is supposed to be the Godrej Group code of conduct :-
Demonstrate the highest standards of integrity, business ethics, and corporate governance.
This has been copied and pasted from your website. Now demonstrate the "highest standards of integrity and business ethics and corporate governance" by accepting the deceit and falsehood and make amends by refraining from such unscrupulous acts in the future
Your silence is defeaning!!! Why still no response to a simple query??? Please inform the world the ORIGIN of the product. It is a very simple request. Is it so difficult to accept that you have been cheating the customers by not disclosing such a crucial piece of information that your products are of CHINESE origin. I once again would like to reiterate that I would not have touched it with a bargepole if only I had known that the product was of chinese origin!!..
Come on, be a sport and let the whole world know that you are cheating the customers by palming off cheap chinese stuf[censored]nder your brand name
The following is supposed to be the Godrej Group code of conduct :-
Demonstrate the highest standards of integrity, business ethics, and corporate governance.
This has been copied and pasted from your website. Now demonstrate the "highest standards of integrity and business ethics and corporate governance" by accepting the deceit and falsehood and make amends by refraining from such unscrupulous acts in the future
The Godrej Appliances Team:-
How come after the 13th of April no news as yet? Probably the team does not exist anymore I guess or hiding behind falsehood. It is such a shame that a company whose brand value has now been estimated at $3 billion has to cheat the customers in order to make illegal profits!! Trust, honesty, fairplay, are now alien to the Godrej brand perhaps!!
How come after the 13th of April no news as yet? Probably the team does not exist anymore I guess or hiding behind falsehood. It is such a shame that a company whose brand value has now been estimated at $3 billion has to cheat the customers in order to make illegal profits!! Trust, honesty, fairplay, are now alien to the Godrej brand perhaps!!
Godrej Appliances Team
This is a bunch of lies let alone being resolved. After such a long time you have woken up to make a statement which is not true in the first instance. After nearly a month of false promises the microwave oven has been collected only on the 10th of May 2011 and so far I have had no message or any news on the progress and now you claim the complaint has been attended to by your NON EXISTENT CUSTOMER CARE and the problem RESOLVED?????????????
Its is one of the worst customer service ever where repeatedly promises were made to be broken and now a bunch of lies have been posted!!! Why still no response on my query regarding the ORIGIN of this stupid product??? If you are around to claim wrongly that the problem has been resolved why not admit the truth that you have been cheating the customers by palming of chinese stuff.
This is a bunch of lies let alone being resolved. After such a long time you have woken up to make a statement which is not true in the first instance. After nearly a month of false promises the microwave oven has been collected only on the 10th of May 2011 and so far I have had no message or any news on the progress and now you claim the complaint has been attended to by your NON EXISTENT CUSTOMER CARE and the problem RESOLVED?????????????
Its is one of the worst customer service ever where repeatedly promises were made to be broken and now a bunch of lies have been posted!!! Why still no response on my query regarding the ORIGIN of this stupid product??? If you are around to claim wrongly that the problem has been resolved why not admit the truth that you have been cheating the customers by palming of chinese stuff.
Dear Jaffer Mohammed Sait,
Your complaint has been closed as on May
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
Your complaint has been closed as on May
We hope you are satisfied with our service.
If not, feel free to write into us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.
Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance
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cc [protected]@godrej.com
date 13 April 2011 10:33
subject Re: [eConsumerComplaints.in Online Consumer Complaints Forum, India] Comment: "Godrej Microwave Oven"
mailed-by gmail.com
hide details 10:33 (5 hours ago)
Dear Sirs,
Many thanks for your prompt response.
I am herewith providing the Model number and I would be grateful for your confirmation on the ORIGIN of this particular product before I can provide you with all the relevant details.
Model Number: GMC 32 C
Unit Serial Number: 6C 01M 000126
With best wishes,
Jaffer