[Resolved]  Godrej — Faulty air conditioners

Address:

Mumbai City, Maharashtra

Dear Sir / Madam,

I had purchased 2 Godrej split Air-Conditioners on 24th June 2008 from the Charni Road showroom of Vijay sales. Both these ACs were installed by authorised Godrej service engineers (or atleast that is what was informed to me by Vijay sales).

Within 10 - 11 months both the ACs started giving trouble and we had to get the GAS refilled as your engineer said that the problem was due to gas leak. Let me stress here that 1 of the units had hardly been used twice or thrice for very short durations of approx 10-15 mins as it is installed on the mezzanine floor which we do not use at all.

Now after getting the repairs done some 10 months back both my ACs have again broken down. Strange part is that the unit on my mezzanine floor was never used since the last time it was repaired and when the engineer came to service it, he just cooly tells me that there is a gas leakage and Godrej AC are known to have this problem. I am asked to pay Rs.4500 for each AC if I would want to get it repaired.

For your information, I have purchased a total of 5 ACs out of which 2 are Godrej. I have not had a single problem with the other 3 (Samsung, Videocon & LG). Infact I used a Voltas Vertis for 7 years and never called the service centre for anything but the normal AC servicing and I am very sorry to say that your product has given me headaches rather than comforts.

I am not sure whether this problem is due to the quality of your products or due to improper installation done by your "authorised serivce agent" but it is extremely unfair if I am supposed to foot a bill of Rs.9000/- for sub-standard product/services on your part. This completely comes across as con job where every 10 months the customer will have to get repairs done whether the product has been used or not.

I visited your website http://www.customercareinfo.in/godrej-air-conditioners-customer-service-number-i...⇄ and got your email ID there as [protected]@godrej.com and have written to that ID as well. I tried to call on the customer care numbers provided on this site[protected] &[protected] as well and was greeted with someone who just replied "Kal phone karo" and hung up. Finally I got your customer care number from Vijay Sales and contacted on [protected] where I was informed by the agent (after checking with his seniors) that he was not in a position to register my complaint and he gave me this email address which I am writing to.

It is extremely disappointing that a brand like yours is so callous about the quality of your products and services.

With this experience, I am sure that I am never going to touch any Godrej products in future or recommend your products to any of my friends or family.

Regards,

Paritosh Divgi