| Address: | South Delhi, Delhi |
Sir / Madam,
1. At the last leg of my service, my family decided to settle down at Delhi. As throughout my career in the Army we got Government Accommodation with sufficient furniture. To furnish our new residence, we started taking advice from various relatives and friends. During this exercise we also came across to one of our acquaintance Mr. NARESH KUMAR (Mob. No. [protected]), working with Godrej Bhavan. On his request we visited Godrej Bhavan in November 2008. Among the displayed items we selected the following items:-
a) CANTANIA SOFA SET (Five seater)- CHERRY (ITEM CODE: STSFCATS164) vide Invoice no. 81I/24035796 due date 15 March 2009, order date 13 Nov. 2008.
b) VIENNA KING BED, Bill no. CNT-804 dt. 17 November 2008.
2. The items were supplied to us as per the details given below:-
a) Cantania Sofa Set (five seater)-Cherry by Godrej and Boyce manufacturing company Pvt. Ltd., Godrej Bhavan, Okhla, New Delhi-110065, invoice no. 81I/24035796 due dt. 15 March 2009, order dt. 13 November 2008. Customer Code: 93SR1D 6929268.
b) Vienna King Bed from Comfort Net Traders (India) Pvt. Ltd., Vasant Kunj, New Delhi, Bill no. CNT-804 dt. 17 November 2008.
3. As we were from Army background and were purchasing two costly items, we were offered a special concession/discount/rebate.
4. Within few days of our purchase our worries started accumulating as our experience are given below.
5. Within a month of delivery wooden supports of Vienna King Bed got loose and after our repeated requests, reminders and after approaching various staff members, it was first unsuccessfully repaired and then finally after three months the wooden supports were replaced.
6. Our experience with the above mentioned Sofa Set are still worse as in Oct. 2009, we found that the leather/Rexene of one of the hand rest was chipped. We immediately contacted Mr. Naresh Kumar and he promised us to get the needful done. After that the sequence of events are as under:-
a) We kept on reminding Mr. Naresh Kumar and he kept on delaying things on one or the other pretext. Finally by December end Mr. Ram Singh (IC repair section, tele no.[protected], and Mr. Dushyant visited our residence and after inspecting the sofa set, they informed us that the Rexene/leather is of ‘Poor Quality’ and required complete replacement. They started peeling the Rexene to take the sample for color matching. I objected to it and advised them to take of the sample from the bottom of the sofa or from one of the pocket. They insured us that within 48 hrs. they will replace it, but there was no action.
b) On 29th January 2010 we contacted call-centre (tele no.[protected]. Mr. Sham Bubu visited and repeated the same thing just to show us that it is a poor quality material, he just pinched one of the seat of the sofa and Rexene ripped into his hand. He charged Rs. 250 for his visit and took photographs on his mobile of the torn portions. He informed us that action would be taken within 15-20 days but there was no action.
c) Again we started contacting/approaching various officials of Godrej Bhavan. Mr. Pooran Chand, visited and repeated the same alibi and went back.
d) On 19 February 2010 Mr. Manpreet (tele no.[protected], mob no. [protected]) contacted us, and on 23rd February 2010 visited us, and felt sorry for the delay and promised us immediate action.
e) On 24 February 2010 Mr. Jaiswal (mob. No. [protected]) along with Mr. Dharmender visited our residence and to our horror we were informed by him that this sofa set is an ‘Out Dated Product’ and it was sold to us in ‘As It Is, Where It Is’ condition. But he promised to take appropriate action and get the sofa set repaired. He also told us that he would take our case upto the highest level to ensure that such cases do not reoccur. He informed us that it will take 30-45 days, after which there was, no response, and above mentioned staff even stopped receiving our calls thereafter.
7. We feel badly cheated/misguided by officials of Godrej Bhavan at all levels by telling us that they are providing us good quality ‘value for money’ items and concession on the grounds of being an army officer and buying two big and costly items. Where as now we feel that we were sold outdated/rejected/defective items.
8. It is just to inform you that we are only four family members staying in a four bedroom floor, we are having three different sofa sets - one is the Godrej, alongwith one other sofa set placed in the drawing room and the third one is placed in our guest room. It proves that the said sofa set was used very rarely.
9. You are requested to please look into the matter and take necessary action to ensure our dignity and respect along with value of our hard earned money.
10. AN EARLY ACTION/RESPONSE IS REQUESTED PLEASE’.
Thanking You
Col. Kartikey Sinha
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I am from Chennai and I had Godrej Washing machine sometime back and I had called for services and AMC, approached your persons at your Ambattur, Chennai office.. Due to poor service, replacing second hand parts by your service persons and those parts alone worning out within few days of replacement, we were forced to go for different brand.
My grievence is: Inspite of telling your tele callers repetedly that we have got another brand and NOT INTERESTED for any of your products, they keep call at all the numbers provided to them during AMC. Added to that, they have shared my numbers to all the godrej dealers in Tamil Nadu--I get phone calls from all the godrej dealers. INSPITE OF TELLING NOT TO SHARE MY NUMBER WITH OUT MY PERMISSION, they have been doing it.
It is a real disturbence to us. It is very pathatic that non of your person make a note on our reply. I do not understand how you work. Still we have polite in replying as they are marketing persons.
PLEASE PUT AN END TO THIS PHONE CALLS. I DO NOT WANT TO RECEIVE ANY MORE CALLS FROM THEM.
Hope you will take immediate action on this.
Renuka Subramanian,