[Resolved]  Godrej — Non Fulfillment of AMC contract

Address:

Ahmedabad, Gujarat

Dear Sir,
I am one of the loyal consumer of Godrej Appliances like many of yours. I just want to complain for Non fulfillment of AMC Contract by Godrej Appliances.

I have entered into Service Contract with Godrej Appliances - Service division for my Air Conditioner - for the period of 4 years i.e from 07.05.2010 to 06.05.2014 for the total amount of Rs. 4800/- . The contract is of the nature of Comprehensive protection Plan for Functional parts of Godrej Appliance.

Despite registered a complaint no.[protected] dt.07.04.2012 for servicing of an Air Conditioner , no service person has came to my home till 18th April,2012. ONly toll free no. is given on the contract paper so there is absolutely no choice for a customer but to go via route of the same. The call centre person always tells you that service executive will reach tomorrow for service of your product.

Despite having registered complaint on 7th April,2012 & subsequently 5 times of reminders still we are not getting any service.

suggest the way in which i can get my Contract money back for the remaining no. of services left in the contract period.? Is it legally possible to sue the company for non fulfillment of AMC Contract.?

Reply ASAP.