Govt Employee — Blockage of ticket reservation from user id

Address:

Jammu and Kashmir

Dear Sir / Madam
I had filed a complaint against blockage of the rail reservation against the user id kopi23.
The request No given was [#938931]
In the response the reply rendered was that there are " Multiple User-IDs against the same email id" from
Khushboo Madaan
Executive Customer Care
[protected]@irctc.co.in
PH :[protected]

I wish to clarify there is only one user id against my email
The acct has to be activated at the earliest as being a Govt employee posted in Kashmir i need to plan my travel in advance.
Tried to contact the given tele No but there is no response

Regards

Harshad