[Resolved]  Hathway Broadband Internet — Treating customer like bagger for providing service after receipt of payment

Respected Sir, I {Hitesh Raythatha} am a proprietor of M/s MARTAND TRADING COMPANY, HYDERABAD. I 'm a customer of Hathway Broadband Internet vide customer reference number is 266625 I paid sum of Rs3708/ by cheque number 940255 on 20.05.2008 of Punjab National Bank to the company for providing service of Internet for one year. I have shifted my premises on 23rd September and request service provider to give connection at my new premises. I was inform to mail new address and they will be give connection at new place within 2 to 3 days. As advice by them undersigned had mail them new address on 24th September 2008, 29th September 2008. On 30th September morning company sent their two representative for varification, who had confirm to give connection by evening but nothing was done. meanwhile I used to call their call center number[protected] almost three to four time in a day, call center people were allways so busy that we have to wait for 10 to 30 minutes for some one to attand our calls and every time we have to explain our problem with new person available in seat and during morning hour they promise to send their technical person for connection before evening and during evening hour they promise us for next day morning. At last we sent them mail on 3/10/2008 to take issue with consumer forum and on 4/10/2008 company send one of their technical person to give connection but he came with insufficient cable and kept same at our premises without giving connection and went with promise to come and complete work by 5/10/2008 but no one turn to fullfill the commitment. We are bagging with the company over phone till date and till now upto 9pm of today i.e. 8/10/2008 but nothing has been done accept false promises from all the consumer care official. Now, I fad-up and also got mentally harrase for behaviour of the company's customer care official. Hence, I request you to get back my payment and also let me know how much I can get claim against the company for mentally torture for me even after making payment and wasting allmost daily two to three hour behind them to get connected. I need your co-operation to teach a lesson to the company for benefit of customer, who has been harres for providing service even after paid for it.
Regards
Hitesh Raythatha
[protected] / [protected]