[Resolved]  HDFC Bank — Online DD Requests - Be warned

Address:

Bangalore, Karnataka

I have my account with MG road Branch and had placed a request for a DD (through internet banking) on the 24th of December (Friday). The amount was debitted immediately and said i will receive the same within 4 working days.

The amount getting debitted on friday itself, made me think the DD was printed on the same day and due for despatch friday evening or the next working day morning (Monday). Since the amount was big and i needed the DD quickly, opened a case (HBL=[protected] to the bank asking them to inform me about the courier details and they replied saying they would take 5 more days to inform me the status.

I replied back to the same query copying countryhead and md, still there was no response. I opened another case (HBL=[protected] and again no response.

I called their phonebanking number and talked to the executive, who informed me that there is no courier detail updated in the record meaning it is not despatched yet and said, that DD was printed only Yesterday and that it may be despatched on tuesday evening (27th December).

My worries...
1) If the DD is printed on 26th, why was the amount debitted immediately on 24th.
2) As per process, the DD number should be part of the min-statement, as and when the amount is debitted/ DD printed. But, they ref number remains all 0s (for their comfort).
3) Since they say max 4 days, they will despatch the courier only on the fourth day and they wont be questioned for a further delay.
4) In some of the leading banks (like citibank, ICICI) , when a query is posted thorugh netbanking, it reaches the branch manager, who responds to the query and take actions.This makes us get the specific details.But with HDFC bank, it goes to the customercare center, who can access the details, as you see in your netbanking account screen, but wont know the specifics, as in this case, if a DD is printed or nor and also if it is despatched or not and if despatched, the details of the courier.

I guess, it is all the more safe to "not to book DD" online from HDFC or through phonebanking for that matter, unless you have a buffer of about 10days.You are better off doing it by other means.