[Resolved]  Hero Honda — complaint about service centre

hero honda company — problems after service

made my bike service from one of yoyr authorised service centre name and address jagdev motors, b-4, gandhi path, queens road jaipur, phone no[protected], AFTER SEVICING THERE WERE SO MANY PROBLEMS, LIKE BIKE DOESNOT STRAT IN ONE KICK, NOW THERE IS FAULT FROM THERE SIDE THAT NUT BOLT HAS BEEN DAMAGED, THEY EVEN DONT LISTEN THE PROBLEM, AND STAFF PERSONS DON'T TALK IN A RESPECTFUL MANNER.I HAVE THE COPY OF BILL, I WILLDRAG THIS MATTER IN CONSUMER COURT, I[censored] DON'T TAKE ACTION AGAINST MY COMPLAIN, LOOKING FORWARD FOR UR RESPONSE.
REGARDS-RAKESH PANDEY-[protected]/[protected]

i have purchased a bike super splendor on 27.03.2006. now my bike silencer got rusted and made a hole . and gives a noisy sound. when i complaint to service centre, the engg. told me you will come after 10 days, the company engg. visit our service center. he will check ur bike . whenever the agency told me that the company give s three years warranty on silencer.

can you tell me which is right . may i claim it in warranty or not?

thanking you

abhay
[protected]

Respected Sir I beg to say that I had purchased a bike Splendor Plus whose number is DL3SAR4490 and also insured it from your show room M/S SINGLA AUTOMOBILE, B-299, 300 Palam Ext., Sec.-7, Dwarka Delhi on dated 07/08/2005 but when an accident occurred with my bike I took it to your authorized workshop whose name and address mentioned above for reparing and accidental claim then your authorized employee of your workshop Mr. Harish told me that I should keep my bike in your workshop for servior verification for making the accidental claim astimate amount then they will repared my bike. I do this but next day when I come in your workshop for take my bike then he asked me to pay the amount of Rs.2, 559.82 and told me that this amount will be refund to me after one month by your company .I paid this amount of Rs.2, 559.82 as per your bill no. RTI/16663 but now it is going to be cover one year and I have not get my refund amount till yet. Also I am getting harashed by your workshop employees by their negative attitude and behaviour.

Now I just want to inform you that with in one week if I have not get any positive response from your company regarding my complain then I will filed the case in court against your company also never recommend to any persone to purchase of your companies bike from this showroom.

Thankingyou
Yours Faithfully


SHAMBHOONATH GUPTA
Mob. No. [protected] Dated: 25/09/08

Hi I am suhel shaikh I bought new cbz extreme on 28 Nov 2008.
after the bike registration in RTO, I went to bring my bike in HERO HONDA SHOWROOM, SHREE SAMARTH AUTOMOTIVE which is located in VERNA SALCETE-GOA I noticed that the bike was having some strong scratches on wind guard and on smoke silencer. So I spoke to the manager of HERO HONDA that to replace the parts of my bike. The manager was speaking very bad language with us and told me that he will not replace any part and he also challenge me that saying you can do anything from your side . so I directly went to Verna police station to register a complain when I speaking with a police that time I got a call from MR ATUL NAIK (SALES EXECUTIVE) he told me not to give complain and he promise me that he will replace those parts which was damaged.


So friends in future i[censored] face any bike problem please don’t waste your time speaking with MR GAURISH RAIKAR ( HH MANAGER) because he
Don’t have any manners to speak with customers. And feel free to speak with MR ATUL NAIK because he is the only respected person in HH.


SPECIAL ADVICE TO HERO HONDA
Don’t select the manager who doesn’t know how to speak with customer.
If it goes on continue I am sure that HERO HONDA will loose their customers. Select the people who respect customer like ATUL NAIK.

i just want to know who can take action against hero honda servicing centre. where should i complain ? i am from varanasi and i am really fade up with the third class servicing and attitude of people working in U.S.AGARWAL HERO HONDA SERVICING CENTRE, SIGRA VARANASI. reply asap. i will mail you all the details after positive responce from you.

Hero-Honda Splender plus — Not recieving insurance claim

Sir,
This is for your information that I have not yet recieved my two wheeler insurance claim. As your service provider told that it only takes 15 working days. But it is already about 3 months over and I did'nt get any fruitful response from your side. My reference No. is 1-1TG2DP.
Name of owner : Ankur Trivedi
Model : UP-78 BQ 8574
Type : Hero Honda Splender Plus
Reference No. : 1-1TG2DP
Please take necessary action as fast as you can to refund my money .

i have karizma i can by before 1 and half year. i have to much problem in my bike all parts have lose in my bike i can complain at your service station but they can;t solve my problem

Indian Railways — disloyalty in refund

Dear Sir

This is to inform you that I have put the tiket for refund as on 20th of Oct 2008.The pnr no is[protected] and the file no is 34636H DL-71.

But I have not yet received the refund amount for my ticket.

It’s due to your staff’s negligence & carelessness . My refund amount has been sent to somebody else’s address.
And now they are not ready to give me the refund amount back.

I have gone to the Railway office for four times Iam a working person due which can't go personally to the Railway office again and again

So kindly look in to this matter.

Eagerly awaiting for your reply.

mob [protected]

DEAR SIR,
HUMNE PASSION PLUS LITHI, JISME WARRENTY BAKI HE, JAB HUM KO PROBLEM HUYI TO SHOWROOM WALE NE WARRENTY ME KARNE SE INKAR KIYA LEKIN BARODA MAIN OFFICE ME BAAT KI AUR KAHA WARRENTY ME HO JAYEGI.UNHONE JAHA SE MAINE GAADI LI HE US SHOWROOM WALE SE KAHA AUR HUMNE WAHA GAADI BANANE KE LIYE DE DI, HUMKO KAHA KI AAPKO THODA NOMINAL KHARCHA DENA PADEGA HUMNE KAHA KI WO KITNA HE TAB UNHONE KAHA KI GAADI ME Rs.[protected] KA KHARCHA HE TO AAP KO MAXIMUM Rs.[protected] KHARCHA HOGA.TAB BHI HUMNE HAA KAHE DIYA PAR JAB LENE GAYE TO KAHA KI AAPKO Rs.[protected] KA KHARCHA HUHA HE.
TO SIR AAPSE HUME YAHI KAHENA HE KI AAP HUMARI ISS BAAT ME SAHAY KARO.
THANKS.
SURAJ RIZVANI

DEAR SIR,
I HAVE HERO HONDA KARIZMA WHICH IS 2000KM CLOCKED .THE PROBLEM IS THAT MY BIKES FRONT DISC IS OUT, I WENT TO MAX HERO HONDA SERVICE CENTER NEAR NAHUR STATION .BUT THEY TOLD THAT U HAVE FALLN DOWN U R BIKE . I HAVEN'T FALLEN IT .THEN THEY TOLD THAT U KEEP U R BIKE IN CENTER WE WILL SEE .THEY REMOVED THE DISC AND AND MADE IT STRAIGHT BY POLISH PAPER .BUT MY BIKE IS IN THE WARRANTY THEY SHOULD HAVE CHANGED IT COMPLETLY
SO IT IS MY KIND REQUEST TAKE SO SERIOUS ACTION
THANKS
VINAYAK

Hi This is Siraj. My compain is against Hero Honda service center ARC motors which is located in Okhla new delhi-110025. The problem with this service center the attitude and behavior of all mechanic and staff members are very rude. they have no manners how to speak with customer.
The supervisor of ARC motors is spoken very bad language and he bahaeves very rudely with customers.
We are not expecting this kind of service from "HERO HONDA" Service center. If anything happen with this complain plz do it early else nobody will go there for any kind of service.


Thanks
Siraj Malik

equa gurad — not attending complaint in time and without proper spares

not attending comeplaint in time and without proper spares even informed to your frencise.
co partners are not efficent

Hi,

I went to Honda two wheeler show room Gandhinagar (Gujarat) to purchase Honda Stunner BSF on cash payment. Before I went to showroom I had studied your official website to get idea about price.
Today –[protected] according to your website Honda Stunner BSF Kick start bike’s on road price is 49, 748 Rs.

After taking test drive finally when I asked them to make bill they made bill of 51, 700 Rs + 500 for accessories for kick start stunner for which on road price on website is 59, 748 Rs so there is almost 2500 Rs difference which is not acceptable. Even they have specified stunner kick start price 50, 077 on one hording there. When I asked about difference of price on website and showroom they told me that after 7th of this month price of Honda bike have been increased; but as far as I know Honda is a multinational company and they update their website every day. Finally I postponed taking stunner because of this disloyal behavior. I was thinking to buy Bajaj XCD; just because of Honda name and its service I decided to buy Honda stunner, but now I’m too much disappointed with commitment of Honda service and willing to buy Bajaj XCD because there is no big difference on website price and real price.
Showroom Address from where I tried to buy Honda stunner:
Royal Motors
Plot No 144
Nr. Rajshree Cinema, Sector-21
Gandhinagar, Gujarat
[protected], 3225703
[protected]@icenet.net

I believe you can understand my concern and will do needful.
Any time if you want to contact me; you can contact me at [protected].

i have a cd dawn.
i went to service centre of hero honda 4 d service.
they changed only 2 parts costing rs. 597 but they charged 2 me Rs. 12037,

when i asked 4 description they don't told 2 me.



NORTH BIHAR AGRO AGENCIES MUZAFFARPUR(BIHAR)

THIS IS THE SERVICE CENTRE NAME AND ADDRESS

VEHICLE IS HAVING STARTING PROBLEM. IN RAINI SEASON VEHICLE IS NOT RUNNING MORE THEN 100M & ENGINE IS AUTOMATICLE SWITCH OFF.

I HAD PURCHASED THE VEHICLE IN 2007 & I AM HAVING STARTING PROBLEM. IN RAINI SEASON VEHICLE IS NOT RUNNING MORE THEN 100M & ENGINE IS AUTOMATICLE SWITCH OFF.

DR SAURABH MALVIA
[protected]

Hero Honda — Regarding charge Rel

Hi


I have hero honda passion compny providing 5 services free now in chrisma auto dealer in chandigarh told to me 5 service will charge you cost 300 rupee why i should pay chgs.they do not provide service they chnange only oil.hero honda providing very dull srvices.
Jasdeep singh
[protected]
Bike No-CH 04 E 7203

i have purchased new CBZ xtream in dec 2008 and after second service in may, i got a typical knocking sound from engine.so may times i visited HH showroom in baroda but every time they told that this is not coming from engine. after driving some months with that condition i came to know that the small problem is now converted in very much serious problem. not only this imy bike have some other problems also every time i go they do somthing and again the problem arise after 2-3 days.

i dnt know hw the people believes on Hero HOnda...

Dear Sir,

Regretfully I beg to state that I purchased a Hero Honda Pleasure (Red) on 05/10/2008 from your Abhinandan Auto Centre & Electronics, Dasghara, Dist-Hooghly, WEST BENGAL, in the name of Smt. Soma Bhattacharjee. Engine No of the Motor cycle is - JF16EA8GH11172 and the Chasis No is - MBLJF16EB8GH11823. But in spite of passing away for a long period of time, I have received neither the Registration Book nor the relative copy of the Insurance of my Motor cycle. I have severally attended the showroom to collect those papers, but the owner of the showroom is too reluctant to give me those papers. Even he is not ready to meet me. Being an employee of Indian Railway it is not being possible for me to attend your showroom frequently on taking leave from my office. Now advise me what step should I take to get those papers or I will have no other alternative except to go to the Consumer Forum and to sue against your company at Consumer Protection Act.Please reply me as early as possible to avoid any litigations in future.

My Address for Communication :-

Smt Soma Bhattacharjee,
Village :- [censored]alpur,
P.O :- Parbatpur,
P.S :- Jamalpur,
Dist :- Burdwan.

Mobile No.-[protected].

Dear sir
I shree Rasmi Ranjan Biswal AT- Harinababi, Po - Lataharan Dist- Puri Orissa, I purchase a Hero Honda Passion Plus Spoke Red colour on dated 15.03.08 bearing frame no MBLHA 10EG8GC03059 engine no HA10EB8GC23819 from Jagabalia Automoble, Kakatapur, puri, orissa of Sub dealer Bharat Motors Pvt Ltd Bhubaneswar, According to the Company rules we take for 1st service on dated 02.04.08, 2nd 03.06.08, 3rd 22.12.08, 4th 06.04.09, 5th 19.04.09 paid service 1st paid on 07.06.09 2nd paid on 10.08.09 also we change the company recomended engine oil on every service from 5th free service mechanic as well as we recognised that vehicle exist more black foam from silencer & both shockabsorbor totally weak.At that time that subdealer said to me we have no stock so latter we change that part.After that we go to that place for service of our vehicle but they did not change any parts lastly they told to us that you go to Bharat motors Ltd for change of that spare parts we came to Bhart motors on 10.08.09 entry my vehicle being job no 32653 / 09-10 they only change gasket cylinder and gasket assy cylinder head on payment they also refuse to change the above said spare parts. After running from Jagabalia automobile to Bharat motor our vehicles problem did not solve.
so lastly we wants to inform you for my problem and I hope you solve my problem if you did not solve lastly we go to put the consumer court.

Thanking You
sincerly Yours
Rasmi Ranjan Biswal, orissa
[protected]