[Resolved] Hero Honda — Pratham Motors Staff denied for Servicing the HH vehicle | |
Dear Sir, I am owner of well maintained HH-Splendor of April 2002 model. My vehicle is very well maintained by regular servicing from authorised service centres of HH. Besides this vehicle, I have Maruti car too. When I went today morning (about 8.30 AM, dated 7/10/2008)for servicing of aforesaid vehicle to Pratham Motors at Wakadewadi, Pune (it is about 13 KM away from my home), the waiting token was alloted to me (No.39, form No.26126). After waiting of about 1 hour and 15 minutes, the supervisor has denied to accept vehicle for servicing by giving the reason they will not take vehicles today for paid servicing. We take out our precious time from day to day routine. This is very absured behaviour of the Pratham Motors staff. Here, HH is giving emphasis on customer satisfaction and on the other hand, these people are pushing us to service our vehicle from unauthorised service centres. It need not be mentioned seperately to owner of service stations that they are getting regular income (without offering any discounts/bargaining) on the servicing of the vehicles. Now, I request HH officer that why it was happened? Please resolve at the earliest. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 11 3989 8918
D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
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I the owner of the newest model of Hero Honda Karizma ZMR have bought the bike from Pratibha Motors on 10th December 2009. Till now have serviced my bike 3times from the dealer i had some problem with the bikes throttler as the sound from the engines is been generated after every servicing of the throttler, have asked the service man to clear it every time before service. he clears it but as i reach home driving the bike the sound is regenerated from the engine. Also have shown this to the Customer Service Head Mr. Raghvendra Rao, he says it comes from every bike, but i have a friend who has purchased the same bike the sound is not there. Have complained every one in the Showroom also in the Wakdewadi Office but not getting any answer. My house is 16 KMs away from showroom but still for every reason i have to visit the showroom. Also the customer service head of pune Mr. Raghvendra Rao had promised me some parts to be changed from the company as they were going to be replaced under manufacturing defect. but have received only 3 out of the five parts.
Request you to kindly look into this and give a positive reply. Also a small request to company to please verify my bike from the company engineer for the engine problem which i had mentioned Mr. Rao but he denied for this.
Regards,
Suyog