[Resolved] Hero Honda Karizma — mishandeling of the bike

[Resolved] Hero Honda Karizma — mishandeling of the bike

S shagun dev jha from Mumbai, Maharashtra

Hi my name is Shagun Dev Jha resident of New Delhi, working with The Times Of India, I own akrizma (oct 2005) model i need to complain about a service station in savitri nagatr new delhi i had gone to give the bike for servicing as there was a little noise from the engine a little noise from the engine which could have been fixed easily being a geniune customer i had taken the bike to the showroom for service and adjustment of the noise. the mechanics just cheked the bike and said that there would be an expence of like around 7500 rs . but till the time i was deciding abt the service and repair the mechanic walked up to me and said that if i will give him 5000 rs he would fix the problem as it was juat a little problem of the timing chain adjustment, i just gave the bike for servicing and refused to give the money to the mechanic the very next day when i came to pick the bike there was immence noise from the engine and as i got it checked in the other showroom they told me that there is a second hand adjuster and teh roker are all broken and they told me that it would cost me a lot of money and they refused to say it in front of the manger of the service station in savitri nagar . now u temme is that right when the menders are destroying the product . how do we trust hero hionda iam a die hard fan of karizma i have been buying and selling karizma since the time it was launched in 2003 but whenever i think of buying a new karizma this incident forces me to take a step back because all the mechanics are trying to make a lot of money and i personally think it is better to go to local mechanics and this incident has costed me a lot of money please look into this matter and revert backi if possible coz i feel helpless after spending a lot of money and stil the noise remains thanks shagun dev jha account manager The Times Of India Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Dev Pal

from Gurgaon, Haryana

Dear Team,

my name is Dev, working with The Airtel, My own CBZ Xtreme Req no-DL3S BE 8249 (Nov 2007) model i need to complain about a service station in Devine Auto Noida Sector 58 OPP Khora Colony, i had gone to give the bike for routine servicing. when i have send my bike for servicing that was 5th service before that there is no problem with my bike. after 5th routine servicing i have found problem with both soccer's & chain also, after 2 days i got a call from Devine Auto for a feedback about my bike sevcing i communicate the same problem msg to the executive who called me for taking a feedback. then executive says that pls come with your bike at Devine auto, when i visited for problem resolution at service station again but they were not able to rectify the problem as on that time there is some senior person Mr Rakesh/Raj kumar was not there, after waiting 2-3 hours they request me to come again 2mrow or any other day on that day the same person was also not availble. i got 3 times the same call from devine auto but never got any resolution regarding my soccer problem in my bike

after 4-5 days i again visited at Devine auto but after waiting of 1-2 hours, they again requested that pls come 2mrow. in between this time my 6th routine service also come. then i have again give my bike for servicing at same service station. and give the all feedback regarding my complaint before submit my bike for servicing. but
problem not rectify as per hero honda executive my soccer's problem can not be rectify as one soccer has been physically band in an accident. i communicate him that there is no problem related accident as problem was coming only after 5th servicing before that there is no compalint in my bike but the same sr person was not able to rectify the problem then i also meet with showroom manager he commited my that he will called me up with the solution but now 4 days left but i didn't got any call or any resolution from hero honda executive/manager.

i want to share one think more in the service register my bike no was also wrong in 5th service the no. was DL3S BE 8743 BUT MY BIKE NUMBER IS DL3S BE- 8249.

ITS A VERY BIG MISTAKE BY DIVINE AUTO.

pls help me to rectify my problem as the showroom manager was also not able to help me out.
i also inform to mr manager that problem was after servcing before that there is no problem with my bike its working very fine.

pls help me to rectify my soccer's problem in my bike
********************
Thnx & Rgds
Dev
CSD(Network Operation's)
Bharti Airtel Ltd.
+[protected]
+[protected]
*********************

dhaval koli

from Mumbai, Maharashtra

these hero honda service guys are because once i had also given my bike for 3rd service and in that service i had waited for service to complete for 3 to 4 hours after getting my bike it seemed to me that one of my part was replaced and it was very old when i consulted to some senior person he told me its not possible so i haved proved him how can a 2 to 3 months old bike have such an old part, after scolding them even i told that at the place where they were servicing my bike there was another same bike which looks to be very old then they came into action they took my bike again into service centre and replaced it. but tell me one thing to all those who are reading these article i was the one who cared my bike, but there are so many o[censored] who cared for their as i do since i had waited at the service centre for 3 to 4 hours to complete service in front of me the incident was taking place but what if i had given the bike and would come after next day, and not even these most of the bike users will notice problems in their bikes after the 3rd & 4th service.