[Resolved] Hindustan Unilever Ltd/pureit — Poor After Sales Service | |||
I bought PureIt Water filter on 28.10.2009 from Hindustan Unilever Ltd's dealer M/s Janesh Sons, Ghas Mandi, Bhagat Singh Road, Muzaffarnagar. While buying the aforesaid water purifier I was assured that only twice a year I will have to change the battery of the purifier and the dealer has assured all type of after sale cooperation. The Battery provided with the filter stopped working in the first week of May, 2010. I contacted the dealer and they sent a representative who changed the battery at the cost of Rs. 365/- sometime in between 10th and 15th May, 2010. To my utter surprise the said battery stopped functioning on 10th June, 2010 and its button went red (which is indication of battery being functionless). I again contacted the dealer who directed me to contact HLL (Hindustan Unilever Ltd)'s online cunstomer care helpline. On lodging a complant there (No. C[protected] on 15.6.2010) they sent a respresentative (Mr Sachin) who visited my house and showed his inability and advised me to lodge a complaint with the customer care of the company. I request you to kindly look into matter and see that within less than a month's time how a battery stopped function which is meant to purify atleast 1500 litres of water.By no stretch of imagination a family of 4 to 5 persons may consume 1500 litres in less than a month's time. The company is supplying substandard batteries, which are not upto the mark and they give much less services than assured by the company. It is only to dig in the pocket of the customer so that they may continue to change battery every month. S M HASNAIN C/o Dr Abudussttar, Mustafa Colony, Sujru Chungi (Near Diwan Nursing Home) MUZAFFARNAGAR (UP-West) Phone:[protected], Mobile [protected] e-mial: [protected]@yahoo.com Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.HASNAINThis is in continuation to our conversation and the concerns mentioned in your blog dated 16th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 30th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Sep 16, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Manish, This is in continuation to our conversation and the concerns mentioned in your blog dated 13th Sep 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 14th Sep 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 9 Comments | |||
Comments
My pure it is not changing the taste of water, when i had call the customer care before buying pure it, i asked them them about the taste changing matter, they had said that it will also change the taste of water after purifying it, but they r telling a lie, and i want it to refund my money, as i earn money with difficulty . rs. 2000 is very big amount for me. As, i am working as a worker in a shop, and earning Rs. 1500 per month, pls help, . I am Need!!!
we have purchased your pureit water purifier on 03/07/2009 from your agent M/s. Laketown SWZ(Mitra Entrepreneurs), 110/3, Dahshindari Road, Opp: ICICI/Banara Bank, Laketown, Kolkata West bengal 700048.
Our Customer ID is [protected]OmSagar
On 22/09/2009 we have complaint at your helpline No. [protected] regarding
1) Water lekage from the container before the batery get empty
2) Smell of the Chlorine from the watre
3) Change of new batery in place of old
4) Battery get full red in 2 months 15days
All the complants have been made one week before the battery get full red
Our complaint No. is[protected]
We have complained on 22/09, 29/09, 01/10, & 02/10 2009 respectively
I am shocked that how a branded company is not taking any action
Our Customer ID is [protected]OmSagar
On 22/09/2009 we have complaint at your helpline No. [protected] regarding
1) Water lekage from the container before the batery get empty
2) Smell of the Chlorine from the watre
3) Change of new batery in place of old
4) Battery get full red in 2 months 15days
All the complants have been made one week before the battery get full red
Our complaint No. is[protected]
We have complained on 22/09, 29/09, 01/10, & 02/10 2009 respectively
I am shocked that how a branded company is not taking any action
Dear Tarun Bhattacharjee,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team
Dear MR. Jatin Agarwal,
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit.
You may please provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .
Rest assured for continued support always.
Regards
Pureit Team
Hindustan Unilever Ltd / PUREIT — Non-delivery of GKB / after sales service
I had ordered my first request for GKB on 12/04/10 and then after waiting 4 days I again made a request on 16/04/2010 and then 19/04/10, 20/04/10, 22/04/10 and finanlly today (i.e 24/04/10) i got a sms that my Complaint has been sorted out and i have received GKB. I Don't know where and when they hv given that...Few of complaint no.'s which i hv noted are C[protected] / C[protected] and many more. After purchasing the water puriefier from such esteem & well known Co., for the last 2 weeks I 'm still using water bottles from outside vendor...
This is the Kind of service Unilever is going to provide... SHAME on the team of PUREIT... the SERVICE they are providing is really pathetic & cruelsome... I had purchased the product in the name of HINDUSTAN UNILEVER and never thought this kind of service they will provide... It is the time for the parent Co. to think abt this... SHAME ON HINDUSTAN UNILEVER.
Dear Mr.Chandan Kumar,
This is in continuation to our conversation and the concerns mentioned in your blog dated 24th Apr 2010 regarding your Pureit
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 28th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
This is in continuation to our conversation and the concerns mentioned in your blog dated 24th Apr 2010 regarding your Pureit
I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.
I would once again apologies for the inconvenience caused to you.
Our Service personnel had visited you on 28th Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.
I would also request you to confirm regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
UNILEVER LTD — DEALER IS NOT VISITING AND NOT SUPPLYING GOODS
DEAR SIR,I WANT TO COMPLAIN FOR YOUR SERVICE.
I AM SMALL WHOLESALER OF INDIA.
MY SELF - AJAY DHAMWANI
C/O SUNIL STORE
STATION ROAD
KHARSIA 496661
DIST RAIGARH
STATE CHHATTISGARH
MO. [protected]
YOUR DEALER IS NOT REGULAR VISITING AT OUR COUNTER AND HIS BEHAVIOUR IS VERY BAD.HE IS NOT SUPLLYING GOODS BETTER. I WANT TO COMPLAINT AGAINST HIM.
HE WANTS 15 ITEMS IN PER BILL.
AND SENDING WITHOUT REQUIRMENT GOODS.
YOU CAN HELP ME FOR BETTER SERVICE .
ON DATE[protected] UNILEVER SO AND OTHER SIR CAME IN OUR CITY.
AND THET NOT VISITED AT OUR SHOP.
THANK YOU SIR
HUL Pureit — Poor After Sales Service
Dear PuritAfter doing so many complaint and call nobody is taking care of our complaints
So should I take any legal action against a minor thing?
My Order Details are as
S10/PNK[protected]
Waiting for Reply
Manish
[protected]
My last mail details is as mention below Dated September 7th 2010
Dear I have ordered GKB Battery on 2nd of September. But till date nobody is come to me for replacement of battery. We are drinking the same unpurified water. same thing is happen to me second time if you have the data base of last complaints you can check the data last time also i have ordered the battery and after doing so many complaints my battery got changed We were not expecting this kind of problem but now we spent amount on your product now we have to face the problem If any body is suffering from any dieses just because of drinking bad water who will responsible for that I have also word with your customer service manager I don't know his name but I have his number that is [protected] according to him he don't have battery in stock I am requesting you to please solve the problem as soon as possible because we are drinking tank water from last seven days and waiting for somebody got fever because we can't afford Distell water .
Manish
[protected]
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HINDUSTAN UNILEVER LTD-PUREIT — NON DELIVERY OF BATTERY
DEAR SIR,MY HINDUSTAN UNILEVER PUREIT BATTERY IS EXHAUSTED .I HAD ORDERED FOR A REPLACEMENT 15 DAYS BACK.I HAVE BEEN CALLING THE TOLL FREE NO.[protected]
SEVERAL TIMES BUT THERE IS NO RESPONSE.MY UNIT NO.ISRPB[protected] .I HAD PURCHASED PUREIT NOT BECAUSE OF ITS RESULT OR CONDITION, BUT BECAUSE OF ITS BRAND NAME, WHEREIN ALMOST ALL OUR DAILY USE IS FROM THE COMPANY.PLEASE LOOK INTO THE MATTER AND INSTRUCT THE PEOPLE RESPONSIBLE TO DO THE NEEDFUL EARLY.