[Resolved]  Hindustan Unilever/ Pure It — bad customer service & false commitment

HUL Pureit — Horrible customer service and committment

I am using this Pureit purifier for last 3 months. The product may be good no doubts, but the customer service is horrendous. I had booked one battery kit on 30 June 2008, but till date nobody turned up. Forget about receiving any calls regarding the service, after calling and following up on a daily basis for the last 5 days, I still haven't got the service. In fact yesterday the senior executive promised that the task would be done by 1.00 pm today and no one still called or showed up. Is this customer service? When enquired in this regard and spoken to the senior executive (to call center [protected]) who talked about commitment of calling back in 5 minutes (never called) and was further still uncertain when the service guy would arrive at our place! Having described how the issue was escalated to higher authorities and would be dealt with topmost priority, I still haven't got the service. Quiet unfortunately these HLL fellows have more enthusiasm during marketing and absolutely zero during maintenance and customer service. They should be taken to the consumer court!

Pure it — WORST CUSTOMER SERVICE

We ordered for battery replacement 1 months back, but still no response from the Company. We have made more than 50 calls to the service centre. it really frustrating.we are really regretting to have purchased pure it. we never expected HINDUSTAN LEVER to have such a poor service. it is a shame, will the company compansate us for all the water borne diseases we are facing now.
FIRST SATISFY THE EXISTING CUSTOMER THEN GO IN FOR NEW CUSTOMERS ELSE STOP UR ADS TO FOOL NEW CUSTOMERS

Hindustan Unilever Pure It — Worst customer service

We have requested to change the battery but no one has come yet to replace it even after 45 days.

i had wrongly purchased and using this option
bcz no response and care from pureit customer care
i have remined last 2 months to customer care for replace the renewal kit
pls consider we have used for the purpose of pure water
if the delay continue how to survive the life wiht un purefied water
pls consider the responsible person and arrange the replacement the kit
if this condition continue i will enter with legal level

Pathetic service from HL. As other people said HL only focussed to sell the product, not the post delivery services.

Dear Mr S.venkatesan,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Mr Saravanan & Venugopal,

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Hindustan unilever/ Pure it — forget id/ password

hello sir,

i forgat my mafoi loging ID/ Password. please help me..

Thanks

Dear Sir,

Please send a mail to Pureit.[protected]@randstad.com.au with your DISC ID or Deputeee ID to get your user id / password.

Thanks.

Pureitcare Team.

i forget my id so i want it back so please send me my appropriate id on m.[protected]@yahoo.com

with regards,
M.R.Padmanabhi(Nashik, maharashtra)

Dear Sir,
This is in response to earlier mail regarding your concern on servicing your Germ Kill Kit order.

It was Our privilege to speak to you.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service personnel had visited your place & replaced the Germ Kill Kit & trust the replacement had been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,

Regards
Pureit Team

Pure It — False Commitments

I have been regularly calling the PUREIT helpline number for a demo of their machine and each time they lodge a complaint and provide a complaint number, which is very much on the lines of any complaint lodged with any company.
The problem starts when the complaint are supposed to be addressed, the very next day a message pops on the mobile asking for a feedback if you are satisfied with the service, please reply as your complaint has been solved. Wheres as no one has called from their customer service.
As I stay in Ballygunge in Kolkata the nearest customer service is in Jadavpur as informed by the person who attended after 3 months of calling for a demo, and after confirming every detail he kept calling to fix a date for the demo but he would say as i donot have the demo machine with me can i get a new machine and you buy it... how strange can anyone get without giving the demo they just want to sell and one fine day he did appear at my residence with the new machine.. for which i had to tell him please leave i cannot buy the machine without a demo..
I wonder if these people are kept to serve the customers or just to harass the people... each time i lodge a complaint the help line executive has just one thing to say.. sorry i will get it solved within next 24 hours.. and the message pops on the mobile without even anyone calling..
Great service I must say ... keep up the great work..
prasant

Dear Sir/Madam,

Greetings from Pureit.

First of all, we would want to thank you for taking the time and effort to reach us.

As we can see from the mail that you have already contacted our customer care and have registered a complaint there.

Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write back to us @ pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

you can contact me on [protected].. and i am prasant

Dear Sir/Madam,

This is in response to your earlier mail regarding the Pureit Demo.

We would like to thank you once again for taking the time and effort to reach us.

Our Service person had visited your place and given the demo for pureit, trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected].

Rest assured of continued support always.

Regards
Pureit Team

Dear Sir,

I bought Hindustan Lever's Pureit 4 Years back. I called to customer sevice of Pureit for germkill kit order on 2nd Sep 2011. They promise to send it with in next 24 hrs. But i didn't get te battery even till now. I again called them on 07th 08th & 09th, every time they promise me to replace it with in next 24 Hrs. Up till now the replacement is not made. There is no place where I can buy the kit becuase that was only
delivered by there delivering agent.
The request I placed for germ kill batteryis already more than a week that there is
no response from them, inspite of my regular calling and complaint
registration there is no response from them. We are daily buying liters of
Bisleri water.

Hindustan Unilever is such a big company but they don't need customers actually. In future Neither I will buy any product of this company & nor recommend to any friend. This is complete hrassment of customer.

I strongly want to drag these guys to consumer court. Please help me in the
process. Please call back or mail ASAP.

Thanks & Regards
Amit Tyagi
Mobile - [protected] / [protected]