Homeshop18 — Cheating & Misleading

Address:

Rajasthan

I purchased a set of software by making an online payment - which was in response to their advertisement on their on line portal - I got lured to the offer seeing to the visuals of advertisement, it was to my shock when I recd. The product I found that the software cds supplied were stale and out-dated and that too as out-dated as 2003 - which was totally against the product visuals shown on the portal. I t was shocking and upsetting to get out-dated software and felt cheated. It was after their attending the complaint and taking all the botheration and facing their apsard communication telephonic dialogues, the cds were packed and returned at the address given by them. It was too my shock and disappointment the re-supplied CD set was again the same stale and out-date software and the difference this time is that the first supply was stale out-dated products in a old pack and now the this time the difference is just old stale out-dated product without a pack it can be very well defined as cheating and harassing. I have a great mental torture and strongly appeal that I should be duly compensated and the company penalized for their cheating act the company should be directed that they post and appoint good responding mannerly speaking personnel's at their customer care desks.
I am attaching with a word file giving details of all complaints submitted and their response.
View ticket #69344385
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69344385 jan 14,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

shame on home shop 18 portal it seems to be cheating portal by giving misleading advertisement visuals of products and supplying out dated and stale products I have been supplied a product as old as 2003 and that too a computer software product which has to be the latestplease see to the visual and the product supplied to me which was a dead stock with you I am feeling cheated and the matter shall be reported to all national dailies and new channels and insight magazine who looks after and takes care of consumer grievances seriously with follow up up to the solution very bad shame on home shop 18 portal and its owners promoter

customer care

hs18 customer care[protected]:39->dear customer,we sincerely apologize for the inconvenience caused to you. We tried to call you on given mobile number twice but didnt get any response from your side; as far as your query concern, kindly provide us your alternative number & convenient time to call you back for the same issue.We request you to please send us the scanned copy of the image at [protected]@homeshop18.Com ,so that we will provide you best resolution.We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.Warm regardshomeshop[protected]

support ticket date order number sub order no. Product name feedback status
69355185 jan 14,[protected] 39346375 address book maker - CD ... closed
[protected]
customer

hame on home shop 18 portal it seems to be cheating portal by giving misleading it seems home shop 18 portal does not believe in customer service as I am still waiting for response to my complaint I feel cheatedadvertisement visuals of products and supplying out dated and stale products I have been supplied a product as old as 2003 and that too a computer software product which has to be the latest please see to the visual and the product supplied to me which was a dead stock with you I am feeling cheated and the matter shall be reported to all national dailies and new channels and insight magazine who looks after and takes care of consumer grievances seriously with follow up up to the solution very bad shame on home shop 18 portal and its owners promoter

customer care

hs18 customer care[protected]:36->dear customer,we sincerely apologize for the inconvenience caused to you. We tried to call you on given mobile number twice but didnt get any response from your side; as far as your query concern, kindly provide us your alternative number & convenient time to call you back for the same issue.We request you to please send us the scanned copy of the image at [protected]@homeshop18.Com ,so that we will provide you best resolution.We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.Warm regardshomeshop[protected]

view ticket #69368349
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69368349 jan 15,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

shame on home shop 18 portal it seems to be cheating portal by giving misleading advertisement visuals of products and supplying out dated and stale products I have been supplied a product as old as 2003 and that too a computer software product which has to be the latestplease see to the visual and the product supplied to me which was a dead stock with you I am feeling cheated and the matter shall be reported to all national dailies and new channels and insight magazine who looks after and takes care of consumer grievances seriously with follow up up to the solution very bad shame on home shop 18 portal and its owners promoter

customer care

hs18 customer care[protected]:04->dear customer,we sincerely apologize for the inconvenience caused.Please pack the product if it is un-used & parts in a travel worthy original packaging and place a paper in the box with your order number and complaint written on it.Please affix the address label mentioning the order number and the below address-next dimension multimedia,#166, j-extension, jain mandir road, laxmi nagar, delhi - 110092please note to get the product collected please call our courier partner tnt courier on 60009999 or [protected] and get your pickup registered quoting the account code -74099.Once it is picked up, please provide us the airway bill number and dispatch date, for us to follow up with the vendor.In case tnt is not available please send the product by any reputed courier and send fax or scan of the receipt we shall reimburse the freight charged incurred in sending the product back.Warm regards,homeshop[protected]

view ticket #69415059
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69415059 jan 17,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

this is after one mr jitendra spoke to me yesterday the 16th inst and today morning one madame called up it was on the second call confirmed to me that blue dart courier shall be calling and collecting the product and in this ticket it mentions tnt and the nos so provided are not of my town udaipur please send clarification the consignment has to be handed over to blue dart or which courier I feel sorry that small purchase mistake by my son on home shop portal would be so full of botheration and complications

customer care

hs18 customer care[protected]:46->dear customer, we thank you for your confirmation.Please be informed that have escalated the matter to our concerned vendor and it would be resolved in 7 -10 working days after the product sent by you are confirmed by the vendor.. please allow us some time to resolve your complaint which is already under follow up with new ticket no[protected].Hence we are closing the duplicate ticket raised by your end.Warm regards,homeshop[protected]

view ticket #69434005
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69434005 jan 18,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

it is as per your advise the stale defective product has been handed over to blue dart courier service vide their air way bill no [protected] dated 18 jan 2012 addressed to next dimension multimedia delhi this is for your information and necessary follow up with your vendor to supply the latest product in good working condition after due testing

customer care

hs18 customer care[protected]:31->dear customer,we thank you for your confirmation.Please be informed that have escalated the matter to our concerned vendor and it would be resolved in 7 -10 working days after the product sent by you are confirmed by the vendor.Warm regards,homeshop180120-[protected]

customer care

request_for_replacement-}[protected]:37->reshipped thru blue dart—[protected]

view ticket #69664061
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69664061 jan 30,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

it is till writing this complaint I have not received back he fresh CD pack from your vendor please advise and expedite the matter that the goods are sent at the earliest.

Customer care

hs18 customer care[protected]:27->dear customer,we sincerely apologize for the inconvenience caused to you. We tried to call you on given mobile number twice at 1:25 pm but didnt get any response from your side; we have noted said matter and already escalated this matter to our respective department for this concern. Please allow us some time to resolve your complaint which is already under follow up with new ticket no[protected].Warm regardshomeshop[protected]

view ticket #69739037
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69739037 feb 1,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

I deeply regrett to re complain on the supply of this product XX it is today I have received the goods returned back by courier it is to my surprise and shock I feel fully cheated by homeshop 18 and pain stuck to be tossed here and there read my comments carefully the original pack which I received was old stale cds in a old pack and now it is the same old stale cds and this time without a pack and loose and it is the same 2003 software pack sent back and I have tried only one software which is the family tree maker which is the same old version and to my surprise the same is also not getting registered online as per the software guidelines online it always gives a prompt failed I do not know what to do now it seem you all are shirking of from supplying the advertised products and tossing me here and there I am sure you would understand my pain and imagine the agony of dealing with such a reputed company portal I feel the vendor is misusing your liberties and exploiting your customers and your reputation is going for a toss I am pain stuck and feel cheated

customer care

hs18 customer care[protected]:17->dear customer,we sincerely apologize for the inconvenience caused.Please pack the product if it is un-used & parts in a travel worthy original packaging and place a paper in the box with your order number and complaint written on it.Please affix the address label mentioning the order number and the below address-#166, j-extension, jain mandir road, laxmi nagar, delhi - 110092please note to get the product collected please call our courier partner tnt courier on[protected] or [protected] and get your pickup registered quoting the account code 74099".Once it is picked up, please provide us the airway bill number and dispatch date, for us to follow up with the vendor.In case tnt is not available please send the product by any reputed courier and send fax or scan of the receipt we shall reimburse the freight charged incurred in sending the product back.Warm regards,homeshop[protected]
view ticket #69739039
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69739039 feb 1,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

I deeply regrett to re complain on the supply of this product XX it is today I have received the goods returned back by courier it is to my surprise and shock I feel fully cheated by homeshop 18 and pain stuck to be tossed here and there read my comments carefully the original pack which I received was old stale cds in a old pack and now it is the same old stale cds and this time without a pack and loose and it is the same 2003 software pack sent back and I have tried only one software which is the family tree maker which is the same old version and to my surprise the same is also not getting registered online as per the software guidelines online it always gives a prompt failed I do not know what to do now it seem you all are shirking of from supplying the advertised products and tossing me here and there I am sure you would understand my pain and imagine the agony of dealing with such a reputed company portal I feel the vendor is misusing your liberties and exploiting your customers and your reputation is going for a toss I am pain stuck and feel cheated

customer care

hs18 customer care[protected]:16->dear customer,we sincerely apologize for the inconvenience caused.Please pack the product if it is un-used & parts in a travel worthy original packaging and place a paper in the box with your order number and complaint written on it.Please affix the address label mentioning the order number and the below address-#166, j-extension, jain mandir road, laxmi nagar, delhi - 110092please note to get the product collected please call our courier partner tnt courier on[protected] or [protected] and get your pickup registered quoting the account code 74099".Once it is picked up, please provide us the airway bill number and dispatch date, for us to follow up with the vendor.In case tnt is not available please send the product by any reputed courier and send fax or scan of the receipt we shall reimburse the freight charged incurred in sending the product back.Warm regards,homeshop[protected]
view ticket #69800827
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69800827 feb 4,[protected] 39346377 super 7 pack (6 cds set) ... closed
[protected]
customer

it is a matter of cheating and fooling it is not a small matter though a few hundreds involved but a matter of disgust for such a big company I shall be complain through all the possible sources and portals of such a matter of concern repeatedly is it that your customers should be taken for a ride and involved in time wasting activity shame on part of homeshop 18 promoters owners that their employees harass customers like this

customer care

hs18 customer care[protected]:21->dear customer,we thank you to writing to us & for showing interest in our products & services. We ensure that will improve our facilities & services but we can commit you for best & higher quality product and services.And we tried to call you on given mobile number [protected] at 14:10 & 14:15 twice a time didnt get any response from your side as number was not reachable and we have already updated you on your last ticket 69739039 to send us back the wrong product for refund which you have received.We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.Warm regardshomeshop[protected]

view ticket #69830725
the support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support ticket date order number sub order no. Product name feedback status
69830725 feb 6,[protected] 39346377 super 7 pack (6 cds set) ... open
[protected]
customer

it is a matter of great surprise and very easy for you to mention that my no DID not correct because you all know that this ticket is a complaint of cheating and harassment and not a fresh buyer I would suggest you to please go through my all tickets you will find that this issue has been escalated so many times the product as per your advise was sent back at the address advised by you and it is in spite of returning the product the same stale product has been returned back and it is now you say that the again I have to send the product back and then you will refund the amount to me it is a matter of pain that this is the service provided by your company and for refunding a few hundred rupees you want your dis satisfied customer who has been cheated because of your misleading advertisements it is on the contrary it should be the duty of your department to compensate the customer who has been harassed by making a refund of the double amount of the stale old product supplied without asking for the product to be returned.

Customer care

hs18 customer care[protected]:43->dear customer, we tried to call you on given mobile number but didnt get any response from your side at 6:35 &6:38; we request you to send back the product on vendor address again,so that we can take the action against vendor for sending you the wrong product.As we need a co-operation from your side so once it is picked up, please provide us the airway bill number and dispatch date, for us to follow up with the vendor.
Tv18 home shopping network ltd.
7th floor, fc-24,
sector-16a, filmcity,
noida - 201301, uttar pradesh,
india.




Registered office
television eighteen india ltd.,
503, 504 & 507, 5th floor
mercantile house, 15
kasturba gandhi marg
new delhi – 110 001
india.

Corp. Office
television eighteen india ltd.,
Express trade tower,
plot no. 15-16, sector-16a, noida,
uttar pradesh - 201301,
india.

Ms. Kshipra jatana
evp & head legal
tv18 broadcast limited
express trade tower
plot no. 15 & 16, sector 16a
film city
noida, uttar pradesh 201301
phone: +[protected]
fax: +[protected]
email:[protected]@network18online.Com

sundeep malhotra
chief executive officer of home shopping venture

raghav has also authored the book 'superpower?: the amazing race between china's hare and india's tortoise'.
He can be contacted at [protected]@network18online.Com