[Resolved]  Home Shop 18 / Spice QT60 Mobile — Dual Sim not working

Address:

Uttar Pradesh

I had booked spice QT 60 dual sim mobile phone on 25/03/2012, the product code 220327. The same has been delivered by Blue Dart Courier vide Invoice no.SAR/032012/131898 dated 26/03/2012 on 28/03/2012. But both the sim not supported i.e. one sim neither shown network not call allowed/received from same service provider. As per product features, it was not shown nor advised at the booking time. However, booked the complaint over phone[protected] & its complaint no. 70867899 on 28/03/2012. I was astonished to receive advices over the phone complaint calls that after opening the courier packing, neither phone will be replaced nor able to refund due to mishandling. This is pure case of befooling & insulting to customers. I am Law graduate but he try to teach that you can not able to use such a low cost phone of just Rs.1999/-. The matter is very serious and have a grave concern for me. Please arrange to refund the mobile cost money alongwith the cost of prestige damage which around be treated double of the cost of money so paid against the purchase, failing which, the matter will be taken up appropriately. It appears that Home Shop 18 only making fool to customers. Waiting for early response.
Regards
Manoj Kumar Agnihotri
LIG 44 Patrakarpuram Kanpur
Mobile [protected]
E Mail [protected]@sbi.co.in