[Resolved]  Home Shop18 — Defective Product

Dear Sir,
I had purchased a DVD Player from Home Shop 18 but they had sent an defected peace from them as i complained to them against the same and they told me to send it back but i again received the defected piece back.
Please look into the issue and guide me how to go with the issue.
Below i am sending you the details of the conversation i had with them.

Serial No. Date Feedback No. Order No. Suborder No. Product Feedback History
1 18-Aug-09 1871596 [protected] 71038783 Maxis 5.1 Channel DVD Player with Built-in Amplifier Your input [protected] Dear SIr, I got a defected product and as advised by you i returned the product to the advised address but unfortunately not getting any response I have also given the POD no. of the courier to your customer care department also giving to you. Please do the needful Courier Name Superfast courier Pod no 76035
RashiK->[protected]:14:23.213->Dear Sir, Kindly provide us the despatch date as well, shall accordingly check with the vendor for receipt of the product and get the replacement shipped. Warm regards, Customer Care HomeShop18
Your input [protected] It is despatched by me on 8th July 2009 and it got delivered on 10th of July as confirmed by the courier service
Your input [protected] No response
RashiK->[protected]:14:06.36->Dear Sir Please note said product is not received by our vendor so please arrange for sign and stamped proof of delivery .
Your input [protected] I have already sent it as email to you on scan at homeshop18 dot com
Your input [protected] i have confirmed it through Maxis technology that they received the product on 10 th of July and i need the same to be replaced on urgent basis as it already took a lot of time otherwise i have to take an serious action against you guys
Your input [protected] Today i received the DVD player but it does not includes the Remote control of the player. Please arrange the same urgently.
RashiK->[protected]:53:06.919->Dear Sir Please note remote has been send to you via airwaybill number B11842967 through first flight courier .
Your input [protected] I have got the Remote two days ago but its still not working now as it is going too long i am intimating you that if it doesnot get replaced within three days i am going to the consumer forum as if the warranty time pass then you would not hear me which happened to me in case of my mobile purchased from you guys want to receive an update from you latest by day after tomorrow.