[Resolved]  Homeshop 18 — Product NOT delivered

Hi,
My son has ordered “Philips 2GB MP3 Player with FM model No.: SA1928-97 on 27 Oct 2009. It has almost 1 month but product has not yet delivered to me. I am calling to Homeshop 18 customer care from last 1 week for the information and every time they are saying that it will be delivered but they are not in a position to give me the exact information. Also they are not refunding the money back to my account.
Order detail:
Order Number:[protected]
Mobile Number: [protected]
Address for delivery: Anil Kumar Srivastava, Flat No FI 5 & 6, Lekhraj Residency, Phase II, Block – C, Rajajipuram, Lucknow – 226017.

HomeShop 18 — NOT RECEIVED DELIVERY ON TIME

Dear sir/madam

i have booked a voltas split a/c on[protected] from HOMESHOP 18 and they have tell me to send delivery of a/c with in 7 to 10 working days but i have not received a/c yet today the date is 29th april 2010 i have called them also many times but they are always saying me that you will received your a/c within 2 to 3 days.

please help me sirrrr

pravin narsana
[protected]
[protected]@rediffmail.com

I had ordered Kreda games as return gift for my child's b'day on the 18th of November on home shop 18. The product details on website showed 5 days for delivery time. After making the payment i got a message 7-8 days for delivery. Today , it's 11 days with product still not shipped. My child's b'day is tomorrow and i have no return gifts. Despite making 3 calls to their phone center, there is no resolution.

HOME SHOP 18 sucks!!! Not only are they pathetic in their commitments ( 5 days/10 days... no time commitment), they are worse in complaint resolution. They take your complaint and never revert. I would like my money back IMMEDIATELY as now the products are of no use to me.

Flipkart and Infibeam are the sites i regularly order from. They are par Excellent in their delivery dates. They did not have the required products due to which i tried Home shop 18 for the 1st time and what a harassing experience. I totally regret it... i must have spent atleast 3-4 hours extra in calling, writing mails...Imagine the time I have had to put in .... totally negating the purpose of online shopping.

The website continues to show "cargo ready" ( which it has been showing since last 5 days) and despite repeated calls to the call center explaining the urgency of receiing goods lates by today, Sunday - 27th , there is no response.... pathetic customer service.

Pls ensure the order is cancelled and money returned IMMEDIATELY

Dear sir,

Can you provide us your order number.

Our customer care executive will call and resolve the issue for you.

Thanks,
Team HomeShop18