[Resolved]  Homeshop18 — Homeshop18 not Fulfilling Order after almost 1 Month wait and saying Item Lost in Transit

Complaint to Homeshop18.com

Dear Sir,
This is regarding Order ID[protected]. I order product on Jan 16, 2013. Its almost an month is over and i am waiting for product. Your company is now saying that product is lost in Transit and your company is refunding the order. This completely unfair. After waiting for such long, i am expecting product, not the refund. Kindly send the product at earliest. Further, as the offer running when the order was made is over and i will not be able to re-order at same price. But, If your company is not capable to fulfill order than you have to pay 800 INR as compensation for wasting my time and effort along with refund. I will wait for next 3 days for your resolution as per my satisfaction, after which i will be forced to take legal action against your company and all the cost of legal procedure borne to me, i will be claiming that also in the court from your company...

Thank You

MEERA SINGH
6 ANUPAM NAGAR EXTENSION UNIVERSITY ROAD THATIPUR
Gwalior
Madhya Pradesh, India474001

Mob: [protected], [protected]

Earlier communication

View Ticket #78916205
The support ticket system allows us to respond to your problems and enquiries as quickly as possible. When we make a response to your support, you will be notified via email.
Support Ticket Date Order Number Sub Order No. Product Name Feedback Status
78916205 Feb 5, 2013 [protected] 53260785 Designer Silver Tumble... open
[protected]
Customer

Dear Sir, The product is not receive till date and courier details showing no useful details/update. Please contact courier company and tell status of consignment and arrange delivery at earliest....Thank You..

Customer Care

Customer Care[protected]:37->Dear Mr.Singh,We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer service Team for resolution. We sincerely thank you for your time and Patience Warm regards,Customer CareHomeShop18

Customer Care

Customer Care[protected]:29->Dear Mr.SINGH,We sincerely apologize for the inconvenience caused.Please note we are arranging Refund of the product value on priority basis & please allow us some time to resolve the issue as your product is lost in transist. We request you to treat this incidence as an exception and not as a yardstick to evaluate the quality of service we strive to achieve for our valued customers.Warm regardsHomeShop18
[protected]
Customer

Dear Sir, Please arrange me product instead of refund. I need product. This is not good, that i wait for about 1 month for product and you not delivering product. If your company is not capable to fulfill order, than give 800rs extra compensation for wasting my time and effort along with refund otherwise i will fire case against your company...
[protected]
Customer

Dear Sir, Please arrange me product instead of refund. I need product. This is not good, that i wait for about 1 month for product and you not delivering product. If your company is not capable to fulfill order, than give 800rs extra compensation for wasting my time and effort along with refund otherwise i will fire case against your company...

From: "[protected]@homeshop18.com" <[protected]@homeshop18.com>
To: [protected]@yahoo.com
Sent: Tuesday, January 29, 2013 12:03 AM
Subject: Details of your order placed on HomeShop18.com


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Dear MEERA SINGH,
With reference to your order with HomeShop18, we have dispatched your product as per the details below:
Order Summary :
S.No. Product Order Number Order Value (Rs)
1 Designer Silver Tumbler -Code 039 [protected] 2245.00
Your order has been shipped vide AWB no. [protected] through Blue Dart . Please expect this to be delivered to you in 2-3 working days.
We at HomeShop18 are constantly striving to provide you the best shopping experience. We hope you have enjoyed shopping with us.
If you have any queries or suggestions regarding our service, please feel free to contact our 24x7 customer care through:
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