Homeshop18 — Replacement of Toshiba Laptop

Address:

Ghaziabad, Uttar Pradesh

I have placed purchase order for a Toshiba Setellite C850 - P5010(Intel Pentium Dual Core - B950-2 GB-320 GB-DOS-15.6Inch) on dated 30.10.2012 from Home Shop 18 via Order No.[protected]. It was delivered to me on 02.112012 via Aramex courier AWB/shipment No. [protected], the same was having manufacturing defect and a complaint(No.[protected]was filed by me on 03.11.2012 and it was collected back by Aramex courier via AWB/shipment No.[protected] for the replacement on 05.11.2012. Then onward i am tracking continuously throgh mail/customer care for my replacement but it is not replaced and returned back by the HOME SHOP 18. False information was communicated to me twice that my replacement is dispatched but it was never. After my repeated request they have never communicated me any dispatch details.Another complaint No. 76777003 is lodged on 28.11.2012 for non receipt of the replacement. I am tracking it hard but unable to have any proper reply from them. In this humiliating situation I request the authorities of this site to take proper action against Home Shop 18 and instruct them for the replacement of my product. Regards Rajiv Kumar Rai