[Resolved] Honda 2 Wheelers India — AFTER SALES SERVICE | |||
Respected sir, My name Hiten Patel and My mom Mrs. D.V. Patel has gifted me a HONDA CB TWISTER which was bought from NAVSARJAN MOTORS BHARUCH,GUJARAT on 27th July 2010 The bike was good, until I found out this defect. In this Bike I found that there oil leakage from the engine.I've gone to service station but they are saying that it is common,being a mechanical engineer i know that there is some serious problem.Another thing that I would like to tell that the problem which I am facing is to get the genuine spare parts of my bike.For 80 days ago I wanted one whole HEAD LIGHT UNIT FOR MY BIKE.Which was scratched by me during riding.There is no proper date or time given by the showroom authorities that when should i will get it.I had paid 4 it but i didn't get any reply from them. But what followed was even more surprising.First I went to Navsarjan motors saying I have this problem,the guy had a look at me and say that v cant say how much time it can take it may take three to five months.Its company's responsibility that when they are launching a bike they should provide spare parts too And the answers given by the showroom authorities is just unacceptable when you are spending around Rs.45000 from your pocket to buy a good value for money bike. For all along I was quite, but now I feel things are going above a tolerable level. Consumer’s right should be protected, and it is not only the responsibility of a Company but also (Dealers, Sub dealers) every single person associated with it. I hope you will help me in solving my problem and protect my consumer rights. Yours faithfully HITEN PATEL. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 24 Comments | |||
Comments
honda cb twister — AFTER SALES SERVICE
Respected sir,My name Hiten Patel and My mom Mrs. D.V. Patel has gifted me a HONDA CB TWISTER which was bought from NAVSARJAN MOTORS BHARUCH,GUJARAT on 27th July 2010 The bike was good, until I found out this defect. In this Bike I found that there oil leakage from the engine.Another thing that I would like to tell that the problem which I am facing is to get the genuine spare parts of my bike.For 20 days ago I wanted one whole HEAD LIGHT UNIT FOR MY BIKE.Which was scratched by me during riding.There is no proper date or time given by the showroom authorities that when should i will get it.I had booked it but i didn't get any reply from them. But what followed was even more surprising.First I went to Navsarjan motors saying I have this problem, the guy had a look at me and say that we cant say how much time it can take, it may take three to five months.Its company's responsibility that when they are launching a new bike they should provide spare parts too And the answers given by the showroom authorities is just unacceptable when you are spending around Rs.45000 from your pocket to buy a good value for money bike. For all along I was quite, but now I feel things are going above a tolerable level. Consumer’s right should be protected, and it is not only the responsibility of a Company but also (Dealers, Sub dealers) every single person associated with it. I don’t know whom I should report this to, so I send this mail to every single mail ID of persons whom I think can really help me. If you have any suggestion for me do reply back to [protected]@in.com
Respected Sir,
My name is Kamlesh Nathuram Vora i bought Honda CB Shine on 22/09/10 . All was going well till next day the Kutch Kutch Kutch noise started i compliant it to service adviasor he said it is noise of starter motor nosie it is normal insteaqdf if reparing he said go on riding it will not come after some km ride. During 1st Free Service i made com[plaint but said same thing . But now days noise has been louder and louder It is 1600 km now till 23.10.10 My Vehicle Frame no is ME4JC36DJA8043122 AND Engine no. is JC36E2140113 . THE NOSIE IS LIKE I M DRIVING SOME OLD SRAPE OF HONDA . MY CELL NO IS + 91 [protected]. I BOUGHT MY VEHICLE FROM IMPERAIL AUTO - VAPI
My name is Kamlesh Nathuram Vora i bought Honda CB Shine on 22/09/10 . All was going well till next day the Kutch Kutch Kutch noise started i compliant it to service adviasor he said it is noise of starter motor nosie it is normal insteaqdf if reparing he said go on riding it will not come after some km ride. During 1st Free Service i made com[plaint but said same thing . But now days noise has been louder and louder It is 1600 km now till 23.10.10 My Vehicle Frame no is ME4JC36DJA8043122 AND Engine no. is JC36E2140113 . THE NOSIE IS LIKE I M DRIVING SOME OLD SRAPE OF HONDA . MY CELL NO IS + 91 [protected]. I BOUGHT MY VEHICLE FROM IMPERAIL AUTO - VAPI
I am shahnawaz khan i have purchesed honda stunner bike from bhopal (BGS HONDA)
Date 14/09/2010.
today date is 25/10/2010 it has taken 41days still i did not get my bike registration no and my bike no. i have told to BGS HONDA but there is no response me.
i think maie ne bohut badi galti kari honda choose karke maie kisi ko advice bhi nahi dunaga honda bike lene ki 14/09/2010 ko mujhe bike di 10:30pm miae ne jab subha dehkha to seat maie defect tha maie 15/09/10 ko ja kar batya par abhi tak mujhe meri bike seat cover change nahi kara gaya hain.
my contact no is [protected]
Date 14/09/2010.
today date is 25/10/2010 it has taken 41days still i did not get my bike registration no and my bike no. i have told to BGS HONDA but there is no response me.
i think maie ne bohut badi galti kari honda choose karke maie kisi ko advice bhi nahi dunaga honda bike lene ki 14/09/2010 ko mujhe bike di 10:30pm miae ne jab subha dehkha to seat maie defect tha maie 15/09/10 ko ja kar batya par abhi tak mujhe meri bike seat cover change nahi kara gaya hain.
my contact no is [protected]
honda (cb-twister) — about spare parts delivery
I submit my bike on joshi aotomobiles bhopal 0n[protected] ,due damage in bike bec. of accident ,so they oder spare parts of about RS15000 which is not deliver by any showroom of bhopal yet, the are not giving the exact date of giving bike to me, they said that they have no spare parts even in mp so they oder from honda2wheeler hareyana but they not get the deliver yet after 21 days . To,
The Customer Care,
Honda Motorcycle & Scooter India Pvt. Ltd.,
Manesar, District Gurgaon,
Haryana, India .
Sub: Honda CB shine- complaints
I purchased Honda CB Shine on 27th dec 2008 from pondicherry . The owner name is anbarasu, I found a complaint with jerking while driving, we reported this matter to the showroom manager, complaint.But he refused to avoid the complaint. But we are not satisfied
So Sir we hope that you understood all the matters and you should take the necessary action against,
Thanking You,
anbarasu,
PY01 AT 4530
dear sir,
i have went yesterday to honda service center in pondicherry they told to me this is
manufacturing fault of all vechicle except one or two. I am seen that same fault in other vechile( 75% of vechicle in showroom) but not only shine and unicon & stunner all so.
but this not my matter but i want solve my problem still i am waiting since 22 month So Sir we hope that you understood all the matters and you should take the necessary action against (GIVE UR REPLAY TO MAIL )
regads,
anbarasu
PY01 AT 4530
The Customer Care,
Honda Motorcycle & Scooter India Pvt. Ltd.,
Manesar, District Gurgaon,
Haryana, India .
Sub: Honda CB shine- complaints
I purchased Honda CB Shine on 27th dec 2008 from pondicherry . The owner name is anbarasu, I found a complaint with jerking while driving, we reported this matter to the showroom manager, complaint.But he refused to avoid the complaint. But we are not satisfied
So Sir we hope that you understood all the matters and you should take the necessary action against,
Thanking You,
anbarasu,
PY01 AT 4530
dear sir,
i have went yesterday to honda service center in pondicherry they told to me this is
manufacturing fault of all vechicle except one or two. I am seen that same fault in other vechile( 75% of vechicle in showroom) but not only shine and unicon & stunner all so.
but this not my matter but i want solve my problem still i am waiting since 22 month So Sir we hope that you understood all the matters and you should take the necessary action against (GIVE UR REPLAY TO MAIL )
regads,
anbarasu
PY01 AT 4530
Sir,
This is sanjay tomar And i belong from Gwalior (M.P.)
I bought honda cb twister at sumedha Honda in gwalior on 5 nov 2010. I think the service of this bike was so bad. I used to this
bike from 2 month, n I am facing lots of problem like speedometer is not working, I complained of that in workshop but no result,
I have get it done my second service after 5 days bike engine was noisy so much n ur mechanic found that oil was not supply in engine then some engine parts was damaged. My bike is on the Honda workshop to 21 jan toll now. I am not getting any answer from workshop.
So, please do something I belong to be a middle class family, iam not able to buy new bike, I do the job in marketing if I don’t get my bike so far, then I will be lost my job.
So please do something.
This is sanjay tomar And i belong from Gwalior (M.P.)
I bought honda cb twister at sumedha Honda in gwalior on 5 nov 2010. I think the service of this bike was so bad. I used to this
bike from 2 month, n I am facing lots of problem like speedometer is not working, I complained of that in workshop but no result,
I have get it done my second service after 5 days bike engine was noisy so much n ur mechanic found that oil was not supply in engine then some engine parts was damaged. My bike is on the Honda workshop to 21 jan toll now. I am not getting any answer from workshop.
So, please do something I belong to be a middle class family, iam not able to buy new bike, I do the job in marketing if I don’t get my bike so far, then I will be lost my job.
So please do something.
My Honda activa registration no is WB24 S2446purchased on 25/08/2010 from M/S Shiva Wheels Pvt Ltd(17, B T Road, Kolkata-56, West Bengal)
An accident held on 03/12/2010, relating to which I claimed insurance from my above mentioned dealer on that very date, after eleven days (14/12/2010) at the time of delivery, though I paid all required amount for claim settlement, but they delivered me the two wheeler with broken front inner, with another two broken fiber body parts ( whose item nos. are 50621-KWP - 9W, 81131- KWP-9WZA, 64200 - KWP - 9WZF) . And whatever body color they did that is not according to your company standard of work and with so many spots . And that time they assured me that within very short period they will change those damaged parts and do again the collaring with good quality . But after several notice still they have not entertained my due services . Every time they are assuring for another day from last two month.
ANKITA Bhowmick
An accident held on 03/12/2010, relating to which I claimed insurance from my above mentioned dealer on that very date, after eleven days (14/12/2010) at the time of delivery, though I paid all required amount for claim settlement, but they delivered me the two wheeler with broken front inner, with another two broken fiber body parts ( whose item nos. are 50621-KWP - 9W, 81131- KWP-9WZA, 64200 - KWP - 9WZF) . And whatever body color they did that is not according to your company standard of work and with so many spots . And that time they assured me that within very short period they will change those damaged parts and do again the collaring with good quality . But after several notice still they have not entertained my due services . Every time they are assuring for another day from last two month.
ANKITA Bhowmick
Sir,
I informed that a complaint about my dazzler on 4.9.2010 .but there is no help from your organization so I very helplessly once again informed to you .My bike not in use in the past 15 days because of the battery failure the agencies that the Marikar Honda.statue .Thiruvananthapuram.Kerala not interested to rectifying the complaint I contact several times by phone and directly; as per your directons also [[protected]] .As a castamer you your organization the responsibility is not well done . My experience in Dazzler is not a good bike because the battery is lost every thing is lost; that is the Honda company is not responsible . so this type of approach is very shamefull to the great !!? HONDA.science and technologies are well developed but your technologies not usefull to the custmar .my 5month experience is once again proove that your customer relation very very poor You must control your above mentioned agencies and help the custmers from monitary loss and mental tension.All the situations again and prove that your organizations also helpless, so Idon’t contact again
Hopelessly and helplessly a customer
Mob :[protected]
I informed that a complaint about my dazzler on 4.9.2010 .but there is no help from your organization so I very helplessly once again informed to you .My bike not in use in the past 15 days because of the battery failure the agencies that the Marikar Honda.statue .Thiruvananthapuram.Kerala not interested to rectifying the complaint I contact several times by phone and directly; as per your directons also [[protected]] .As a castamer you your organization the responsibility is not well done . My experience in Dazzler is not a good bike because the battery is lost every thing is lost; that is the Honda company is not responsible . so this type of approach is very shamefull to the great !!? HONDA.science and technologies are well developed but your technologies not usefull to the custmar .my 5month experience is once again proove that your customer relation very very poor You must control your above mentioned agencies and help the custmers from monitary loss and mental tension.All the situations again and prove that your organizations also helpless, so Idon’t contact again
Hopelessly and helplessly a customer
Mob :[protected]
Dear Sir,
I Complaint before some time of my Honda CB Twister. The complaint is that my cb twister parts has been damaged because o[censored]r engine bad service and my bike is no the showroom since one n half month, and till now it is not repaired because of part’s is not available. I went to service center alternate days and they told me the part’s is not here.what can I do? and what is mistake? Why did’t you understand my problem. So it’s request plz sent the piston n other parts of bike. I do the job n I belong to middle class family n don’y know how I bought this?
If you can not do then return my money n take your bike. I belived in your bike but I was wrong its bad and your bike service is so bad. Other company is so good they think about coustumer but you don’t. who choose it for bike of the year.
So. Sir I am giving you only 4 day’s otherwise I am coming your noida factory for take parts with consumer care report. And I promise I will not buy any bike from your company.
Thanks
Jyoti Tomar
Address of service center-: Sumedha Honda City Center Gwalior (M.P.)
I Complaint before some time of my Honda CB Twister. The complaint is that my cb twister parts has been damaged because o[censored]r engine bad service and my bike is no the showroom since one n half month, and till now it is not repaired because of part’s is not available. I went to service center alternate days and they told me the part’s is not here.what can I do? and what is mistake? Why did’t you understand my problem. So it’s request plz sent the piston n other parts of bike. I do the job n I belong to middle class family n don’y know how I bought this?
If you can not do then return my money n take your bike. I belived in your bike but I was wrong its bad and your bike service is so bad. Other company is so good they think about coustumer but you don’t. who choose it for bike of the year.
So. Sir I am giving you only 4 day’s otherwise I am coming your noida factory for take parts with consumer care report. And I promise I will not buy any bike from your company.
Thanks
Jyoti Tomar
Address of service center-: Sumedha Honda City Center Gwalior (M.P.)
Dear sir,
I complaint you about my Honda Cb Twister, and the complaint is thal till now the part’s is not come at service center. I am sick off your company and your service, my bike is your service center till one n half month. Why I bought this bike for this purpose if you are not able to give good service why you make it.I am not getting result by you. Sir service center manager told me I have no part’s then what can I do? Why didn’t you understand my problem? My exam is start of 8-mar-2011 and I also do the job just suggest me how can I manage without bike? If you are her in place of me then what will you do?
It’s my request plaz solve my problem in a short time if I will not get my bike then may be I will lost my Job and I belong to a middle class family. So far I’ll wait otherwise I am coming in your noida factory. You just give me ok.
Address:-Sumedha Honda City Center, Gwalior (M.P.) Name:- Jyoti tomar
Contact no:- [protected], [protected].
I complaint you about my Honda Cb Twister, and the complaint is thal till now the part’s is not come at service center. I am sick off your company and your service, my bike is your service center till one n half month. Why I bought this bike for this purpose if you are not able to give good service why you make it.I am not getting result by you. Sir service center manager told me I have no part’s then what can I do? Why didn’t you understand my problem? My exam is start of 8-mar-2011 and I also do the job just suggest me how can I manage without bike? If you are her in place of me then what will you do?
It’s my request plaz solve my problem in a short time if I will not get my bike then may be I will lost my Job and I belong to a middle class family. So far I’ll wait otherwise I am coming in your noida factory. You just give me ok.
Address:-Sumedha Honda City Center, Gwalior (M.P.) Name:- Jyoti tomar
Contact no:- [protected], [protected].
respected sir /madm
This is Dr.Atul malage from sangli maharashtra.i hav braught aviator last year n since 1 year m facing these problems this is hereby to inform n request u that your dealer n service centre has not been able to satisfied our problem.even the things are going worst n worst. i m sending all the details of the same.so kindly think on my primary n final request
owners name: Mangal T. Malage
Model name.: Honda Aviator
Model code :SCV100G
Selling Dealer
Code :MH100001
This is Dr.Atul malage from sangli maharashtra.i hav braught aviator last year n since 1 year m facing these problems this is hereby to inform n request u that your dealer n service centre has not been able to satisfied our problem.even the things are going worst n worst. i m sending all the details of the same.so kindly think on my primary n final request
owners name: Mangal T. Malage
Model name.: Honda Aviator
Model code :SCV100G
Selling Dealer
Code :MH100001
This is Dr, Atul malage n This is my contact [protected] [protected]
registration no kl 18 f 5677
model -twwister
date of sale[protected]
ktc motors
vadakara, calicut, kerala
Repair-crank shaft need to replace. I have already given the complaint on 04.04.2011,
and it was not taken into consideration as the stock of the product was not available .
Hope to get a positive feedback as soon as possible
kms-16253
by prajeesh
jeevan tv [protected]
model -twwister
date of sale[protected]
ktc motors
vadakara, calicut, kerala
Repair-crank shaft need to replace. I have already given the complaint on 04.04.2011,
and it was not taken into consideration as the stock of the product was not available .
Hope to get a positive feedback as soon as possible
kms-16253
by prajeesh
jeevan tv [protected]
i am Rishad from cochin, kerala, i also have a honda twister. i brought this particular vehicle because of the mileage offered by the company, but im not satisfied with my mileage. last day while i checked its mileage, it has got only 48 km/liter. i also have complaints with the key set. it turns off the engine while riding. i have noticed this complaint from the day i brought this vehicle. i have complianed several times to the service center from where i brought this vehicle (MUTHOOT HONDA, Mamangalam Ernakulam), but they said i have to pay for the replacement of the key set. but i am sure that its manufacturing defect. if anybody could help me please contact me ( [protected]).
engine number :-JC47E0136765
chasis number :-ME4JC474MA8048489
colour :- blue
engine number :-JC47E0136765
chasis number :-ME4JC474MA8048489
colour :- blue
I purchased a Honda CB Twister motorcycle from Maa Durgey Honda, Purnia, Bihar on 14/05/2012 in the evening and noticed in the morning that oil is leaking from shockabsorver and make this complain to the dealer`s showroom and workshop and the mechanic called on me next day and tried to tightening the nut bolt but invain it is still leaking.No proper action is being taken for replacement .In my opinion, this might be a manufacturing defect.Even my request vehicle delivered without cleaning and P.D.I. If there would have been P.D.I., said vehicle could be stopped to be delivered and a customer may be saved from dissatisfaction of your valuable product.I am looking forward for redressal of my this grievance as your earliest
C.S.GHOSH
EMAIL [protected]@gmail.com
C.S.GHOSH
EMAIL [protected]@gmail.com
I given my Activa for service on 10/05/212 at your service station M/S Innovative Honda, Ahmedabad.They delivered the vehicle without break setting. If anything happen to me who will responsible. Your service station is only for making money without giving service to the customer.You only want to increase sale but after sales service should not be improved.If anything happen to me who will responsible.Because your service station before giving delivery of vehicle they cut our hands with taking signature.
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honda cb twister — ENGINE OIL LEAKAGE&NOT GETTING GENUINE SPARE PARTS
My name Hiten Patel and My mom Mrs. D.V. Patel has gifted me a HONDA CB TWISTER which was bought from NAVSARJAN MOTORS BHARUCH,GUJARAT on 27th July 2010 The bike was good, until I found out this defect. In this Bike I fond that there oil leakage from the engine.I am going to service station tomorrow to let the authorized persons know about it.Let see what type of reply they will give back to me.Another thing that I would like to tell that the problem which I am facing is to get the genuine spare parts of my bike.For 20 days ago I wanted one whole HEAD LIGHT UNIT FOR MY BIKE.Which was scratched by me during riding.There is no proper date or time given by the showroom authorities that when should i will get it.I had booked it but i didn't get any reply from them. But what followed was even more surprising.First I went to Navsarjan motors saying I have this problem, the guy had a look at me and say that w cant say how much time it can take it may take three to five months.Its company's responsibility that when they are launching a new bike they should provide spare parts tooAnd the answers given by the showroom authorities is just unacceptable when you are spending around Rs.45000 from your pocket to buy a good value for money bike. For all along I was quite, but now I feel things are going above a tolerable level. Consumer’s right should be protected, and it is not only the responsibility of a Company but also (Dealers, Sub dealers) every single person associated with it. I don’t know whom I should report this to, so I send this mail to every single mail ID of persons whom I think can really help me. If you have any suggestion for me do reply back to [protected]@in.comThanks,
Hiten