[Resolved]  Honda Cars — Unable to replace parts in weeks time

To the concerned Department

I am sorry to say that the after sales service of Linkway Honda is so bad that I cannot refer any new customer for a vehicle to purchase from Linkway Honda, Chandivali, Sakivihar road.

I booked my vehicle Honda City VAT during end of January, 2010 with a request that the vehicle should be delivered on 14th February, 2010 (Valentine’s Day) It was a surpise gift for my wife on the auspicious day. But all my plan went into the drain when the Sales Executive informed me on 10th February that it is not possible to deliver the vehicle on 14th February. The reason was my loan was not sanctioned. I submitted all my papers to Linkway Honda & they were suppose to arrange the loan from Kotak Mahindra Bank (recommended by Linkway Honda) & they informed me that Kotak will process the loan faster & they will disburse the amount within 3 days. Kotak was sitting on my loan documents for one week but with no results. I contacted HDFC Bank & there service was good & the loan was disbursed within 3 days. I request Linkway Honda Management to remove Kotak Mahindra from the panel of loan department so that such incident will not happen in future. Even Kotak disclosed all my confidential data with other banks which was a embarrassing situation for me & this spoiled my credit history with other banks.

I received the vehicle at the end of February, 2010 from your showroom. I confirmed the timing before taking the delivery. When I came to the showroom for the delivery the work was half completed. Polish was not done for my vehicle & they have kept the vehicle down for delivery. I pointed out this to the sales executive who took the vehicle back for polishing & I with my family & relatives was waiting in the lounge area for nearly 5 hours. I received the vehicle late evening & the pooja of the vehicle was done at late night in the temple.

I was asked to fill a feedback form in which I mentioned all these problems. But till today nobody from Linkway Honda called up. I never expected this type of service from Linkway Honda. I came to know that Linkway Honda is a ISO certified showroom. I don’t know how you got the certificate (may be corrupted people are sitting at ISO office).

My 1st service was due after 1000 kms. I took the vehicle to Linkway Honda for servicing. Waited at the reception for almost 45 minutes. There was 3 major problems which I explained to the representative 1) when closing the glass the full door starts shaking 2) Leather panel on the right hand side of the drivers seat was not fitted properly 3) Polishing was not done properly. When I went to take the delivery nothing was done. The representative informed me nothing can be done it’s a faulty in all our Honda vehicles. Even the car was not cleaned properly from inside & outside. Worst experience on 1st service. I was totally disappointed (please check the feedback form which I have filled at your office)

My 2nd service on 27th May, 2010 again the same problem was told to your representative nothing was done. I asked him what is the service that Honda gives. He informed me that we check the brakes, alignment, oils, etc.. etc.. etc… When Linkway Honda cannot wash the vehicle properly which is easily visible how can we trust that the above things has been done.

I request all my friends not to put your hard earned money in buying Honda Cars. After sales service is VERY VERY VERY Bad. Honda should stop manufacturing cars if they cannot detect the problems.

I request the management to kindly take up this issue seriously…

Regards
Sudhir Kuttappan
[protected] / [protected]

why dont you try Linkway Honda's workshop at Kanjurmarg I was using a Honda City and used to service it at linkway the parts and other things were never an issue...
cheers :)